Managing for Quality and Performance Excellence (with CD-ROM)

by Evans, James R.; Lindsay, William M.

• ISBN13: 9780324382273
• ISBN10: 0324382278
• Edition: 7th
• Format: Hardcover
• Copyright: 2007-01-30
• Publisher: South-Western College Pub

Summary

Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

Table of Contents

The Quality System

Introduction to Quality

Total Quality in Organizations

Philosophies and Frameworks

The Management System

Focusing on Customers

Leadership and Strategic Planning

Human Resources Practices

Process Management

Performance Measurement and Strategic Information Management

Building and Sustaining Total Quality Organizations

Six Sigma and The Technical System

Principles of Six Sigma

Statistical Thinking and Applications

Design for Six Sigma

Tools for Process Improvement

Statistical Process Control

Appendixes (Statistical Tables)

Solutions

Table of Contents provided by Publisher. All Rights Reserved.