Managing for Quality and Performance Excellence (with Student Web)

by Evans, James R.; Lindsay, William M.

• ISBN13: 9780324783209
• ISBN10: 0324783205
• Edition: 8th
• Format: Hardcover
• Copyright: 2010-01-01
• Publisher: South-Western College Pub

Summary

The leading book in quality management , Managing for Quality and Performance Excellence, 8th Edition is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout.

This edition continues to provide a managerially oriented view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on principles of Six Sigma and design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

Table of Contents

Preface

The Quality System

Introduction to Quality

Total Quality in Organizations

Philosophies and Frameworks

The Management System

Strategic Focus for Performance Excellence

Focusing on Customers

High-Performance Workforce Management

Process Management

Performance Measurement and Information Management

Leading, Building, and Sustaining Performance Excellence in Organizations

Six Sigma And The Technical System

Statistical Thinking and Applications

Six Sigma and Process Improvement

Design for Quality and Product Excellence

Statistical Process Control

Table of Contents provided by Publisher. All Rights Reserved.