Managing for Results 2002

by Abramson, Mark A.; Kamensky, John M.; Carnevale, John; Frederickson, David G.; Frumkin, Peter; Murphy, Patrick J.; Newcomer, Kathryn E.; O'Connell, Paul E.; Scheirer, Mary Ann

• ISBN13: 9780742513525
• ISBN10: 0742513521
• Format: Paperback
• Copyright: 2001-09-24
• Publisher: Rowman & Littlefield Publishers

Summary

Managing for Results 2002 summarizes five innovative, yet practical, approaches that public sector organizations use to better manage for results, increase organizational performance, and improve accountability to stakeholders.

Table of Contents

Getting Ready to Manage for Results	p. 1
Managing for Results: Cutting-Edge Challenges Facing Government Leaders in 2002	p. 3
Why Is It Important to Manage for Results Now?
What Is Managing for Results?
Four Cutting-Edge Challenges
Endnotes
Bibliography
Creating an Infrastructure to Manage for Results	p. 19
Corporate Strategic Planning in Government: Lessons from the United States Air Force	p. 21
Introduction
The Air Force Experience as a Case Study
Observations About Corporate Strategic Planning in Government
Recommendations
Bibliography
The Challenge of Developing Cross-Agency Measures: A Case Study of the Office of National Drug Control Policy	p. 53
Introduction
The Challenge of Measuring Performance
Constructing the PME System
Developing a Credible PME System
Prospects for the Future
Recommendations
Conclusion
Endnotes
Bibliography
Departments, Bureaus, and Independent Agencies Involved in Federal Drug Control
Logic Models and Performance Management
John Carnevale on Managing the PME Process
Using Evaluation to Support Performance Management: A Guide for Federal Executives	p. 103
Introduction
Program Evaluation Tools to Support Performance Management
Leveraging Evaluation Capacity to Contribute to Performance Management
Organizational Opportunities for Integrating Program Evaluation and Performance Management
Conclusions and Recommendations
Bibliography
Using Information to Manage for Results	p. 143
Managing for Outcomes: Milestone Contracting in Oklahoma	p. 145
Background and Problem Statement
The Oklahoma Milestone Payment System
Lessons Learned
Endnotes
Bibliography
Goodwill of Tulsa
A Conversation with Dan O'Brien, Program Field Representative, Oklahoma Department of Rehabilitation Services
List of Interviewees
Using Performance Data for Accountability: The New York City Police Department's CompStat Model of Police Management	p. 179
The New York City Police Department's CompStat Program
The Proliferation of the CompStat Model
Guidelines for Successful Implementation
Conclusion
Bibliography
A Practical Model for Implementing CompStat
The Potential of the Government Performance and Results Act as a Tool to Manage Third-Party Government	p. 225
Introduction
Third-Party Government
Study Findings
Conclusion
Recommendations
Bibliography
About the Contributors	p. 255
About The PricewaterhouseCoopers Endowment for The Business of Government	p. 261
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