Series Foreword | p. xi |
Preface | p. xiii |
Managing the Unexpected: What Business Can Learn from High Reliability Organizations | p. 1 |
The Expected--and the Unexpected | p. 25 |
A Closer Look at Process and Why Planning Can Make Things Worse | p. 51 |
Assessing Your Capabilities for Assured Performance | p. 85 |
Organizational Culture and the Unexpected | p. 117 |
How to Manage Mindfully | p. 149 |
Notes | p. 175 |
The Authors | p. 191 |
Index | p. 195 |
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