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This Study Guide helps you understand the job role and responsibilities of a Microsoft 365 Teams Administrator. It's your one-stop resource for learning new skills, preparing to take the exam, and boosting your career!
Cloud technology has become a major component of how services are delivered to customers. It's creating new roles and expanding others in all areas of technology. The Microsoft 365 Certified Associate Teams Administrator certification shows you're keeping pace with today's technology. MCA Microsoft 365 Certified Teams Administrator Study Guide is your best resource for understanding the job roles and responsibilities of a Teams Administrator and preparing to take the certification Exam MS-700.
Microsoft 365 Teams Administrators focus on efficient and effective collaboration and communication in an enterprise environment. This Study Guide can help you understand best practices for configuring, deploying, and managing Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment. Test your knowledge of all key exam objectives, including planning, deploying, and managing Teams chat, apps, channels, meetings, audio conferencing, live events, and calling. This Sybex Study Guide also covers upgrading from Skype for Business to Teams, managing Teams settings by using PowerShell, and understanding integration points with other apps and services.
Ben Lee (County Durham, UK) works as a Principal Consultant for one of the leading Microsoft Unified Communications and Collaboration (UC&C) consultancy companies. He has spent nearly all of his professional career working with Microsoft technologies and for the last 10 years has specialized in the UC&C technology stack. Today he helps organizations understand how Teams can be used to best effect and where it can help improve their internal processes.
Introduction xxi
Assessment Test xxix
Answers to Assessment Test xxxviii
Chapter 1 Introducing Teams 1
Using Teams: The Basics 3
Accessing Teams 9
O365 E3 Trial 10
Customer Immersion Experience 10
Fully Paid E3 10
Using Teams as Part of O365 10
Home User Plans 12
Small/Medium Business Plans 12
Enterprise Plans 13
Managing Teams 15
Management Tools 15
Policy Management 24
Summary 26
Exam Essentials 27
Exercises 28
Review Questions 30
Chapter 2 Getting Teams Up and Running 33
Migrating from Skype for Business 34
Coexistence Modes 36
Interoperability 42
Coexistence Modes and Migration/Upgrade Paths 46
Meeting Migration Service 48
Managing Skype for Business to Teams Migrations 51
Preparing Your Network for Teams 57
Internet Breakout 58
Networking Best Practices 59
Network Quality 64
Network Capacity 73
Deploying Clients Required for Teams 84
Clients 84
Devices 88
Summary 99
Exam Essentials 99
Review Questions 106
Chapter 3 Teams Core Functionality 111
Creating Teams 112
Teams Memberships 114
Types of Teams and Discoverability 116
Making a Team from Scratch 118
Upgrading an Existing Resource to a Team 127
Org-Wide Teams 134
Managing Features Inside Teams 139
Messaging Policies 139
Managing Channels 148
Managing Settings in a Team 152
Manage Settings for Teams 156
Managing Guests and External Access 162
External Access vs. Guest Access 162
Managing External Access 165
Managing Access for Guest Users 166
Reviewing Guest Access 173
Meetings with Teams 173
Teams Meetings 174
Teams Live Events 188
Summary 196
Exam Essentials 197
Exercises 199
Review Questions 207
Chapter 4 Advanced Teams Functionality and Management 213
Admin and User Management 214
Teams Admin Roles 215
Manual Team Membership 223
Dynamic Membership 225
Access Reviews 231
Lifecycle and Governance 236
Team Templates 236
Group Creation Policies 242
M365 Group Naming Policy 247
M365 Group Expiration 252
Archiving, Deleting, and Restoring Teams 255
Data Security and Compliance 260
Sensitivity Labels 260
Retention Policies 267
Data Loss Prevention Policies 272
Segmentation and Information Barriers 279
eDiscovery 286
Security and Compliance Alerts 297
Teams Apps 302
App Policies 304
Using Custom Apps 311
Summary 315
Exam Essentials 316
Review Questions 326
Chapter 5 Adding Telephony 331
Phone System Overview 333
Delivery Method 333
Licensing 336
Number Types 339
Device Types 339
Emergency Calling 341
Phone System Delivery 351
Calling Plans 351
Direct Routing 365
Controlling Phone System Features 380
Calling Features 380
Calling Workflows/Voice Apps 389
Summary 407
Exam Essentials 408
Exercises 410
Review Questions 417
Chapter 6 Review Usage and Maintain Quality 421
Adoption and Deployment Approach 422
Deployment Planning 423
User Adoption 425
Monitoring Collaboration 427
Teams Usage Reports 428
Microsoft 365 Usage Reports 433
Monitoring Telephony 434
Call Analytics 437
Call Quality Dashboard 441
Summary 451
Exam Essentials 452
Exercises 453
Review Questions 456
Appendix Answers to Review Questions 459
Chapter 1: Introducing Teams 460
Chapter 2: Getting Teams Up and Running 460
Chapter 3: Teams Core Functionality 463
Chapter 4: Advanced Teams Functionality and Management 465
Chapter 5: Adding Telephony 467
Chapter 6: Review Usage and Maintain Quality 470
Index 471
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