Medical Assisting: Administrative and Clinical Competencies Workbook

by Keir, Lucille; Wise, Barbara A.; Krebs, Connie

• ISBN13: 9780766841505
• ISBN10: 0766841502
• Edition: 5th
• Format: Paperback
• Copyright: 2002-07-18
• Publisher: Cengage Learning

Summary

Contains unit specific assignment sheets with a variety of review questions, vocabulary and skill exercises, forms to complete, puzzles, and other activities that reinforce concepts in the text. Also includes a full-colored anatomy and physiology section and Performance Evaluation Checklists that correspond with the text.

Table of Contents

To the Learner	v
SECTION 1 MEDICAL HEALTH CARE ROLES AND RESPONSIBILITIES	1	(49)
Health Care Providers	1	(11)
Unit 1 A Brief History of Medicine	1	(3)
Unit 2 The Health Care Team	4	(3)
Unit 3 Medical Practice Specialties	7	(5)
The Medical Assistant	12	(8)
Unit 1 Training, Job Responsibilities, and Employment Opportunities	12	(3)
Unit 2 Personal Characteristics	15	(2)
Unit 3 Professionalism	17	(3)
Medical Ethics and Liability	20	(6)
Unit 1 Ethical and Legal Responsibilities	20	(3)
Unit 2 Professional Liability	23	(3)
Interpersonal Communications	26	(11)
Unit 1 Verbal and Nonverbal Messages	26	(4)
Unit 2 Behavioral Adjustments	30	(3)
Unit 3 Patients and Their Families	33	(2)
Unit 4 Office Interpersonal Relationships	35	(2)
The Office Environment	37	(13)
Unit 1 Safety, Security, and Emergency Provisions in the Medical Office	37	(3)
Unit 2 Efficient Office Design	40	(3)
Unit 3 Ergonomics in the Medical Office	43	(2)
Unit 4 Preparing for the Day	45	(5)
SECTION 2 THE ADMINISTRATIVE ASSISTANT	50	(103)
Oral and Written Communications	50	(37)
Unit 1 Telephone Communications	50	(14)
Unit 2 Schedule Appointments	64	(6)
Unit 3 Written Communications	70	(9)
Unit 4 Receiving and Sending Office Communications	79	(3)
Unit 5 Office Management Equipment	82	(5)
Records Management	87	(10)
Unit 1 The Patient's Medical Record	87	(3)
Unit 2 Filing	90	(7)
Collecting Fees	97	(26)
Unit 1 Medical Care Expenses	97	(2)
Unit 2 Credit Arrangements	99	(2)
Unit 3 Bookkeeping Procedures	101	(13)
Unit 4 Computer Billing	114	(2)
Unit 5 Collecting Overdue Payments	116	(7)
Health Care Coverage	123	(15)
Unit 1 Fundamentals of Managed Care	123	(4)
Unit 2 Health Care Plans	127	(2)
Unit 3 Preparing Claims	129	(9)
Medical Office Management	138	(15)
Unit 1 The Language of Banking	138	(4)
Unit 2 Currency, Checks, and Petty Cash	142	(6)
Unit 3 Salary, Benefits, and Tax Records	148	(2)
Unit 4 General Management Duties	150	(3)
SECTION 3 STRUCTURE AND FUNCTION OF THE BODY	153	(85)
Anatomy and Physiology of the Human Body	153	(85)
Unit 1 Anatomical Descriptors and Fundamental Body Structures	153	(9)
Unit 2 The Nervous System	162	(6)
Unit 3 The Senses	168	(7)
Unit 4 The Integumentary System	175	(4)
Unit 5 The Skeletal System	179	(7)
Unit 6 The Muscular System	186	(6)
Unit 7 The Respiratory System	192	(6)
Unit 8 The Circulatory System	198	(7)
Unit 9 The Immune System	205	(4)
Unit 10 The Digestive System	209	(9)
Unit 11 The Urinary System	218	(7)
Unit 12 The Endocrine System	225	(4)
Unit 13 The Reproductive System	229	(9)
SECTION 4 THE CLINICAL MEDICAL ASSISTANT	238	(120)
Preparing for Clinical Duties	238	(10)
Unit 1 Guidelines for the Personal Safety and Well-being of Staff and Patients	238	(3)
Unit 2 Infection Control	241	(7)
Beginning the Patient's Record	248	(15)
Unit 1 Medical History	248	(3)
Unit 2 Triage	251	(1)
Unit 3 Vital Signs	252	(11)
Preparing Patients for Examination	263	(19)
Unit 1 Procedures of the Eye and Ear	263	(4)
Unit 2 Positioning and Draping for Examinations	267	(5)
Unit 3 Preparing Patients for Examinations	272	(5)
Unit 4 Assisting with Special Examinations	277	(5)
Specimen Collection and Laboratory Procedures	282	(20)
Unit 1 The Microscope	282	(4)
Unit 2 Capillary Blood Tests	286	(5)
Unit 3 Venous Blood Tests	291	(4)
Unit 4 Body Fluid Specimens	295	(3)
Unit 5 Bacterial Smears and Cultures	298	(4)
Diagnostic Tests, X Rays, and Procedures	302	(17)
Unit 1 Diagnostic Tests	302	(3)
Unit 2 Cardiology Procedures	305	(7)
Unit 3 Diagnostic Procedures	312	(3)
Unit 4 Diagnostic Radiological Procedures	315	(4)
Minor Surgical Procedures	319	(9)
Assisting with Medications	328	(19)
Unit 1 Prescription and Nonprescription Medications	328	(10)
Unit 2 Methods of Administering Medications	338	(2)
Unit 3 Injections and Immunizations	340	(7)
Emergencies, Acute Illness, Accidents, and Recovery	347	(11)
Unit 1 Managing Emergencies in the Medical Office	347	(2)
Unit 2 Acute Illness	349	(5)
Unit 3 First Aid in Accidents and Injuries	354	(2)
Unit 4 Recovering Function and Mobility	356	(2)
SECTION 5 BEHAVIORS AND HEALTH	358	(13)
Behaviors Influencing Health	358	(13)
Unit 1 Nutrition, Exercise, and Weight Control	358	(4)
Unit 2 Habit-Forming Substances	362	(3)
Unit 3 Stress and Time Management	365	(3)
Unit 4 Related Therapies	368	(3)
SECTION 6 EMPLOYABILITY SKILLS	371	(10)
Achieving Satisfaction in Employment	371	(10)
Unit 1 The Job Search	371	(5)
Unit 2 Getting the Job and Keeping It	376	(5)
Performance Evaluation Checklist Section	381	(228)
Certificate of Completion	609