Microsoft Exchange Server 2003

by Redmond, Tony

• ISBN13: 9781555582784
• ISBN10: 1555582788
• Format: Paperback
• Copyright: 2003-11-01
• Publisher: Elsevier Science Ltd

Summary

Written exclusively for Exchange 2003, this title contains intermediate to advanced coverage far beyond the competition's typical installation and set-up how-to's including planning, migration, security, disaster recovery, and vast troubleshooting tips.

Table of Contents

Foreword	xix
Preface	xxi
Acknowledgments	xxv
1 A Brief History of Exchange	1	(30)
1.1 Exchange first generation	1	(4)
1.2 Exchange second generation	5	(8)
1.2.1 Titanium	8	(1)
1.2.2 Microsoft support policy	9	(2)
1.2.3 Supporting Windows	11	(2)
1.3 Exchange third generation	13	(5)
1.3.1 The competition	16	(2)
1.4 Deploying Exchange 2003	18	(7)
1.4.1 Upgrade time	20	(3)
1.4.2 Deployment tools	23	(2)
1.5 Some things that Microsoft still has to do	25	(4)
1.5.1 Administrative flexibility	25	(1)
1.5.2 Collaboration	26	(1)
1.5.3 Application development	27	(1)
1.5.4 Too many servers	28	(1)
1.5.5 Security	28	(1)
1.6 Moving on	29	(2)
2 Exchange and the Active Directory	31	(98)
2.1 The Active Directory	32	(9)
2.1.1 Multiple forests or just one	33	(2)
2.1.2 Components of the Active Directory	35	(1)
2.1.3 Moving to a Windows namespace	36	(1)
2.1.4 Forests, trees, and domains	37	(3)
2.1.5 Domain renaming	40	(1)
2.1.6 The Global Catalog	40	(1)
2.2 Preparing the Active Directory for Exchange	41	(1)
2.3 Active Directory replication	42	(21)
2.3.1 Replication basics	43	(2)
2.3.2 When Active Directory replication happens	45	(1)
2.3.3 Active Directory naming contexts	46	(3)
2.3.4 Transforming DCs to GCs	49	(2)
2.3.5 USNs and replication	51	(4)
2.3.6 Urgent replication	55	(1)
2.3.7 Intra- and intersite replication	56	(4)
2.3.8 High watermark vector tables and up-to-date vector tables	60	(2)
2.3.9 AD replication changes in Windows 2003	62	(1)
2.4 The Active Directory Connector	63	(15)
2.4.1 Connection agreements	66	(5)
2.4.2 Handling multiple recipient containers	71	(1)
2.4.3 How the ADC performs synchronization	72	(1)
2.4.4 Scheduling a connection agreement	73	(1)
2.4.5 Primary and nonprimary connection agreements	74	(1)
2.4.6 Synchronizing multiple Exchange 5.5 organizations	75	(1)
2.4.7 Site replication services	76	(2)
2.5 The LegacyExchangeDN attribute	78	(2)
2.6 DSAccess-Exchange's directory access component	80	(12)
2.6.1 DSAccess tasks	83	(1)
2.6.2 Selecting DCs and GCs for DSAccess	84	(2)
2.6.3 Automatic topology detection	86	(1)
2.6.4 Directory suitability tests	87	(5)
2.7 Interaction between Global Catalogs and clients	92	(7)
2.7.1 How many GCs do I need?	94	(3)
2.7.2 The GC logon cache	97	(2)
2.8 Exchange and the Active Directory schema	99	(12)
2.8.1 The impact of updating the schema with new GC attributes	102	(1)
2.8.2 Updating the schema with an installation	102	(3)
2.8.3 Changing the schema	105	(3)
2.8.4 Updating the schema for ambiguous name resolution	108	(2)
2.8.5 Exchange-specific permissions	110	(1)
2.9 Running Exchange in multiple forests	111	(9)
2.9.1 Costs of multiple forests	111	(2)
2.9.2 Directory synchronization	113	(1)
2.9.3 Calendar interoperability	114	(2)
2.9.4 Common platforms	116	(1)
2.9.5 Moving users between different Exchange organizations	116	(4)
2.10 Active Directory tools	120	(9)
2.10.1 ADSIEDIT	120	(6)
2.10.2 LDP and LDIFDE	126	(1)
2.10.3 ADSI programming interface	127	(2)
3 Exchange Basics	129	(62)
3.1 The organization	129	(3)
3.1.1 Back to the past Exchange sites	130	(2)
3.1.2 Naming the organization	132	(1)
3.2 Access control	132	(9)
3.2.1 Administrative delegation	134	(7)
3.3 Administrative and routing groups	141	(15)
3.3.1 Defining an administrative group	142	(2)
3.3.2 Moving from sites to administrative groups	144	(4)
3.3.3 No way to change administrative group design	148	(1)
3.3.4 Moving to native mode	149	(1)
3.3.5 The move to LocalSystem	150	(2)
3.3.6 Routing groups	152	(1)
3.3.7 Routing group design	153	(3)
3.4 Mailboxes and user accounts	156	(12)
3.4.1 Accessing Exchange attributes for mail-enabled objects	159	(5)
3.4.2 Moving mailboxes	164	(4)
3.5 Distribution groups	168	(12)
3.5.1 Forming Windows groups	169	(3)
3.5.2 Expanding distribution lists	172	(1)
3.5.3 How many objects can I have in a group?	173	(1)
3.5.4 Managing distribution lists	174	(3)
3.5.5 Protected groups	177	(1)
3.5.6 Suppressing 00F	178	(1)
3.5.7 Using public folder repositories for distribution lists	179	(1)
3.5.8 Using groups for permissions	180	(1)
3.6 Query-based distribution groups	180	(9)
3.6.1 Creating new query-based groups	182	(4)
3.6.2 Using custom attributes in query-based groups	186	(1)
3.6.3 Using query-based distribution groups	187	(2)
3.7 Summarizing Exchange basics	189	(2)
4 Outlook-The Client	191	(88)
4.1 MAPI-Messaging Application Protocol	192	(6)
4.1.1 Outlook	194	(1)
4.1.2 Supporting MAPI clients	195	(2)
4.1.3 Authentication	197	(1)
4.2 Making Outlook a better network client for Exchange	198	(27)
4.2.1 Why RPC latency is important to Exchange	199	(2)
4.2.2 Networking improvements in Outlook 2003	201	(5)
4.2.3 Cached Exchange mode	206	(2)
4.2.4 Drizzle synchronization	208	(2)
4.2.5 Download activity	210	(4)
4.2.6 Incremental synchronization	214	(1)
4.2.7 Deploying cached Exchange mode	215	(4)
4.2.8 Compression and buffers	219	(2)
4.2.9 Conflict resolution	221	(3)
4.2.10 Is Outlook 2003 the best Exchange client?	224	(1)
4.3 How many clients can I support at the end of a pipe?	225	(1)
4.4 Blocking client access	226	(7)
4.4.1 Blocking Outlook clients	229	(2)
4.4.2 Blocking clients for Internet Protocol access	231	(1)
4.4.3 Selective blocks	232	(1)
4.5 Junk mail processing	233	(7)
4.5.1 Detecting junk mail	234	(1)
4.5.2 How Outlook's junk mail filter works	234	(6)
4.5.3 More about rules	240	(1)
4.6 The Offline Address Book (OAB)	240	(9)
4.6.1 OAB generation process	246	(3)
4.7 Free/busy information	249	(5)
4.7.1 Other system folders	254	(1)
4.8 Personal folders and offline folder files	254	(11)
4.8.1 Personal folders	255	(2)
4.8.2 Mail delivery to personal folders	257	(4)
4.8.3 Configuring PSTs	261	(1)
4.8.4 PST archiving	262	(3)
4.9 Offline folder files	265	(7)
4.9.1 OST synchronization	266	(4)
4.9.2 Restricting synchronization traffic	270	(1)
4.9.3 The local calendar	271	(1)
4.10 SCANPST-first aid for PSTs and OSTs	272	(3)
4.10.1 The value of an OST	275	(1)
4.11 Working offline or online	275	(2)
4.12 Outlook command-line switches	277	(2)
5 Outlook Web Access	279	(60)
5.1 Second-generation OWA	281	(3)
5.1.1 The strategic relationship between IIS and Exchange	282	(2)
5.1.2 IIS changes in Exchange 2003	284	(1)
5.2 The OWA architecture	284	(5)
5.2.1 HTTP-DAV extensions	286	(3)
5.3 Functionality: rich versus reach or premium and basic	289	(21)
5.3.1 Updating slowly	298	(1)
5.3.2 Limiting richness	299	(1)
5.3.3 Spell checking	300	(2)
5.3.4 Subscriptions	302	(2)
5.3.5 Forms or cookie authentication	304	(3)
5.3.6 Some missing features in OWA	307	(2)
5.3.7 Password updates	309	(1)
5.4 Suppressing Web beacons and attachment handling	310	(3)
5.5 OWA administration	313	(7)
5.5.1 OWA scalability	317	(3)
5.6 Exchange's URL namespace	320	(3)
5.6.1 FreeDocs	323	(1)
5.7 Customizing OWA	323	(8)
5.7.1 Branding	327	(1)
5.7.2 Segmenting OWA functionality	327	(4)
5.8 OWA firewall access	331	(6)
5.8.1 Securing OWA	333	(1)
5.8.2 IPSec	333	(2)
5.8.3 Leaving sensitive files around	335	(1)
5.8.4 IE enhanced security	336	(1)
5.9 OWA for all	337	(2)
6 Internet and Other Clients	339	(44)
6.1 IMAP4 clients	339	(8)
6.1.1 IMAP virtual server settings	344	(3)
6.2 POPS clients	347	(1)
6.3 LDAP directory access for IMAP4 and POPS clients	347	(3)
6.4 Supporting Apple Macintosh	350	(1)
6.5 Supporting UNIX and Linux clients	351	(2)
6.6 Exchange Mobile Services	353	(8)
6.6.1 Exchange ActiveSync	357	(2)
6.6.2 Outlook Mobile Access	359	(2)
6.7 Pocket PC clients	361	(9)
6.7.1 Connection options	362	(2)
6.7.2 Accessing email with the Pocket PC	364	(1)
6.7.3 Security and passwords	364	(1)
6.7.4 Explaining Pocket PC synchronization	365	(2)
6.7.5 Using the Pocket PC	367	(3)
6.8 Palm Pilots	370	(1)
6.9 Mobile BlackBerries	370	(10)
6.9.1 BlackBerry Enterprise Server (BES)	372	(4)
6.9.2 Using the BlackBerry	376	(2)
6.9.3 The Good option	378	(2)
6.9.4 Is a handheld better than a Pocket PC?	380	(1)
6.10 Sending messages without clients	380	(3)
6.11 Client licenses	383	(1)
7 The Store	383	(120)
7.1 Structure of the Store	385	(2)
7.2 Exchange ACID	387	(2)
7.3 EDB database structure	389	(14)
7.3.1 EDB page structure	390	(1)
7.3.2 Within the trees	390	(2)
7.3.3 Database tables and fields	392	(1)
7.3.4 Tables in a Mailbox Store	393	(3)
7.3.5 Search Folders	396	(4)
7.3.6 The checkpoint file	400	(2)
7.3.7 Page checksum	402	(1)
7.4 The streaming file	403	(1)
7.5 Transaction logs	404	(18)
7.5.1 Managing transaction logs	406	(1)
7.5.2 Creating new generations of transaction logs	407	(3)
7.5.3 Reserved logs	410	(1)
7.5.4 Locating transaction logs	411	(1)
7.5.5 Transactions, buffers, and commitment	412	(2)
7.5.6 Examining a transaction log	414	(1)
7.5.7 Dumping a transaction log	415	(2)
7.5.8 Data records	417	(1)
7.5.9 Transaction log I/O	418	(1)
7.5.10 Protecting transaction logs	419	(1)
7.5.11 Transaction log checksum	420	(1)
7.5.12 Circular logging	421	(1)
7.5.13 Database zeroing	422	(1)
7.6 Store partitioning	422	(10)
7.6.1 The advantages of storage groups	423	(1)
7.6.2 Planning storage groups	424	(3)
7.6.3 Does single-instance storage matter anymore?	427	(5)
7.7 Managing storage groups	432	(9)
7.7.1 Store status	433	(2)
7.7.2 Planning storage groups	435	(3)
7.7.3 Creating new storage groups	438	(3)
7.8 ESE database errors	441	(8)
7.8.1 Hard and soft recoveries	444	(5)
7.9 Database utilities	449	(7)
7.9.1 Running ESEUTIL	450	(5)
7.9.2 ISINTEG	455	(1)
7.9.3 ESEFILE	455	(1)
7.10 The epoxy layer	456	(1)
7.11 The Public Store	457	(2)
7.11.1 The goals for public folders	457	(2)
7.12 Laying out a public folder design	459	(15)
7.12.1 Top-level hierarchies	462	(2)
7.12.2 Should you deploy dedicated public folder servers?	464	(2)
7.12.3 Auditing public folders	466	(1)
7.12.4 Mail-enabling a public folder	467	(2)
7.12.5 Public folder favorites	469	(2)
7.12.6 Public folder permissions	471	(3)
7.13 Public folder replication	474	(19)
7.13.1 Creating new replicas	476	(2)
7.13.2 Public folder referrals	478	(2)
7.13.3 Scheduling replication	480	(3)
7.13.4 When public folder replication happens	483	(1)
7.13.5 How replication occurs	483	(2)
7.13.6 Monitoring the flow of replication	485	(2)
7.13.7 Backfilling public folders	487	(1)
7.13.8 Replicating public folders with Exchange 5.5	488	(1)
7.13.9 Erasing zombies	489	(1)
7.13.10 Problems with public folder replication	490	(1)
7.13.11 Long-term options for public folders	491	(2)
7.14 ExIFS-the Exchange Installable File System	493	(10)
7.14.1 The role of ExIFS	495	(8)
8 Performance and Clusters	503	(46)
8.1 Aspects of Exchange performance	504	(9)
8.1.1 Storage	505	(2)
8.1.2 Multiple CPUs	507	(1)
8.1.3 Memory	508	(2)
8.1.4 Using more than 1 GB of memory	510	(2)
8.1.5 Advanced performance	512	(1)
8.2 Measuring performance	513	(6)
8.2.1 Performance measuring tools	514	(2)
8.2.2 The difference between vendor testing and your testing	516	(3)
8.3 Cloning, snapshots, and lies	519	(6)
8.3.1 Volume ShadowCopy Services	522	(2)
8.3.2 Using VSS with Exchange 2003	524	(1)
8.4 Virtual Exchange servers	525	(1)
8.5 A brief history of clustering Exchange	526	(1)
8.6 Second-generation Exchange clusters	527	(3)
8.6.1 The complexity of clusters	528	(2)
8.7 Microsoft cluster basics	530	(19)
8.7.1 Resources	530	(1)
8.7.2 Resource groups and other cluster terms	530	(5)
8.7.3 Installing Exchange on a cluster	535	(1)
8.7.4 What clusters do not support	536	(1)
8.7.5 Dependencies	537	(1)
8.7.6 Clusters and memory fragmentation	537	(4)
8.7.7 Monitoring virtual memory use	541	(2)
8.7.8 RPC client requests	543	(1)
8.7.9 Deciding for or against a cluster	544	(2)
8.7.10 Does Exchange 2003 make a difference to clusters?	546	(1)
8.7.11 Clusters-in summary	547	(2)
9 Getting the Mail through-Routing and Message Delivery	549	(118)
9.1 SMTP and X.400	550	(1)
9.2 The evolution of SMTP	551	(16)
9.2.1 SMTP extensions in Exchange	553	(7)
9.2.2 SMTP virtual servers	560	(2)
9.2.3 Relays	562	(1)
9.2.4 Changing SMTP banners	563	(1)
9.2.5 Installing Exchange servers in the DMZ	564	(2)
9.2.6 The ongoing role of the X.400 MTA	566	(1)
9.3 The transport core	567	(5)
9.3.1 Domain and link queues	571	(1)
9.4 Processing incoming messages	572	(4)
9.4.1 SMTP messages	572	(3)
9.4.2 MAPI messages	575	(1)
9.4.3 HTTP messages	576	(1)
9.4.4 X.400 messages	576	(1)
9.4.5 Foreign connectors	576	(1)
9.5 Categorization and routing	576	(14)
9.5.1 Handling messages for protected groups	577	(1)
9.5.2 Moving messages off queues	578	(8)
9.5.3 Unreachable domains	586	(3)
9.5.4 Exchange and MX records	589	(1)
9.6 Routing groups	590	(9)
9.6.1 Routing group master	592	(2)
9.6.2 Creating new routing groups	594	(5)
9.6.3 Routing groups and public folder referrals	599	(1)
9.7 Link state routing	599	(12)
9.7.1 Routing, retries, and updates	607	(2)
9.7.2 Looking at routing information	609	(2)
9.8 Connecting routing groups	611	(6)
8.1 Creating a routing group connector	613	(4)
9.9 Creating an SMTP connector	617	(6)
9.9.1 Encrypted SMTP communications	621	(1)
9.9.2 Delivery restrictions for SMTP-based connectors	621	(2)
9.10 Creating an X.400 connector	623	(9)
9.10.1 Deciding when to use an X.400 connection	630	(2)
9.11 Understanding routing	632	(2)
9.11.1 WinRoute	632	(2)
9.12 SMTP logging	634	(4)
9.13 SMTP archiving	638	(4)
9.14 Global messaging settings	642	(6)
9.14.1 Internet message formats	643	(4)
9.14.2 Global message delivery aettings	647	(1)
9.15 Combating the menace of spam	648	(19)
9.15.1 Blocking relays	652	(2)
9.15.2 Defining message filters	654	(4)
9.15.3 Connection filters and real-time blackhole lists	658	(2)
9.15.4 Configuring a connection filter policy	660	(1)
9.15.5 Return status codes	661	(3)
9.15.6 Sender filters	664	(1)
9.15.7 Recipient filters	665	(2)
10 Managing Exchange: Users	667	(100)
10.1 ESM and other consoles	667	(8)
10.1.1 Other Exchange management snap-ins	671	(3)
10.1.2 Running ESM on workstations	674	(1)
10.2 User access	675	(20)
10.2.1 Creating accounts and mailboxes	678	(5)
10.2.2 Maintaining mailbox details	683	(2)
10.2.3 Restricting mailboxes	685	(2)
10.2.4 Mailbox quotas	687	(5)
10.2.5 Mailbox surrogacy	692	(3)
10.3 User authentication	695	(3)
10.4 Defining a document retention policy	698	(2)
10.5 The Exchange Mailbox Manager	700	(11)
10.5.1 Email and discovery	700	(3)
10.5.2 Email retention policies	703	(1)
10.5.3 Defining a policy for mailbox management	704	(2)
10.5.4 Running Mailbox Manager	706	(2)
10.5.5 Mailbox Manager notification messages	708	(1)
10.5.6 Mailbox Manager diagnostics	709	(2)
10.6 Archiving messages	711	(6)
10.6.1 Internal snooping (but nicely)	714	(3)
10.7 Exploring the deleted items cache	717	(11)
10.7.1 Recovering items	718	(2)
10.7.2 Setting a deleted item retention period	720	(3)
10.7.3 Cleaning the cache	723	(1)
10.7.4 Sizing the cache	723	(5)
10.8 Decommissioning mailboxes	728	(7)
10.8.1 Mailboxes and document retention	729	(1)
10.8.2 Creating a blackhole for messages	730	(1)
10.8.3 Redirecting messages	731	(1)
10.8.4 Using Outlook rules to process messages	732	(2)
10.8.5 User death	734	(1)
10.9 Helping users to do a better job	735	(10)
10.9.1 Eliminating bad habits to reduce network and storage demands	735	(7)
10.9.2 Abusing disclaimers	742	(2)
10.9.3 Out of office notifications	744	(1)
10.9.4 Some other bad email habits	745	(1)
10.10 Email and viruses	745	(14)
10.10.1 A brief history of office viruses	746	(1)
10.10.2 The Melissa virus, Outlook, and variants	747	(1)
10.10.3 Luring users toward infection	748	(2)
10.10.4 The dangers of HTML	750	(2)
10.10.5 The damage caused by viruses	752	(3)
10.10.6 Multistage protection	755	(4)
10.11 Exchange antivirus tools	759	(8)
10.11.1 The problems with MAPI	760	(1)
10.11.2 VSAPI-virus scanning API	761	(1)
10.11.3 AV impact on multilingual clients	762	(2)
10.11.4 Selecting the right AV product	764	(3)
11 Managing Exchange: Servers	767	(114)
11.1 System policies	767	(2)
11.2 Recipient policies	769	(8)
11.2.1 Generating SMTP addresses	774	(1)
11.2.2 Changing display names	774	(3)
11.3 Recipient update services	777	(7)
11.3.1 Mail-enabling objects	780	(3)
11.3.2 Processing server details	783	(1)
11.4 Backups	784	(33)
11.4.1 Creating a backup strategy	785	(3)
11.4.2 Backups and storage groups	788	(1)
11.4.3 Backup operations	789	(4)
11.4.4 Backup patch file	793	(1)
11.4.5 Checkpoint file	794	(1)
11.4.6 Restoring a database	794	(5)
11.4.7 Third-party backup utilities	799	(4)
11.4.8 Backing up individual mailboxes	803	(1)
11.4.9 Restoring an Exchange server	804	(4)
11.4.10 Recovery servers	808	(2)
11.4.11 Recovering a Mailbox Store	810	(6)
11.4.12 Rapid online, phased recovery	816	(1)
11.5 Recovering deleted mailboxes	817	(5)
11.5.1 MRC: Mailbox Recovery Center	819	(3)
11.6 The Recovery Storage Group	822	(12)
11.6.1 Encountering database problems	823	(1)
11.6.2 Creating a temporary database	824	(2)
11.6.3 Creating the RSG	826	(2)
11.6.4 Restoring the database	828	(4)
11.6.5 Using ExMerge to recover mailbox data	832	(2)
11.6.6 Cleaning up	834	(1)
11.7 The ExMerge utility	834	(8)
11.7.1 Running ExMerge in batch mode	841	(1)
11.7.2 Other recovery utilities	842	(1)
11.8 Risk management	842	(2)
11.9 The message tracking center	844	(16)
11.9.1 Tracking messages	845	(3)
11.9.2 Changing tracking log location	848	(1)
11.9.3 Changes in Exchange 2003	849	(1)
11.9.4 Starting to track messages	850	(4)
11.9.5 Tracking log format	854	(1)
11.9.6 Understanding message tracking log data	855	(3)
11.9.7 Analyzing Message Tracking Data	858	(2)
11.10 ExchDump	860	(6)
11.10.1 Running ExchDump	861	(5)
11.11 Monitoring Exchange	866	(9)
11.11.1 Monitoring and notifications	871	(4)
11.12 Standard diagnostics	875	(2)
11.12.1 Turning up logging	876	(1)
11.13 Management frameworks	877	(3)
11.14 Exchange and WMI	880	(1)
A Appendix A: Recommended Books for Further Reading	881	(2)
B Appendix B: Message Tracking Log Codes	883	(4)
C Appendix C: TCP/IP Ports Used by Exchange	887	(4)
Glossary	891	(10)
Index	901