Microsoft Voice and Unified Communications

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2009-02-15
  • Publisher: Addison-Wesley Professional
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Reveals Microsoft's new VoIP strategies: plans backed with multi-billion-dollar investments and worldwide partnerships- Offers detailed guidance for everyone evaluating Microsoft VoIP systems .- Covers enterprise and small-to-midsize business solutions, as well as security and other key issues.- Shares knowledge typically available only through costly consulting or analyst relationships.- By a leading expert who has consulted extensively with Microsoft and many of its top customers. Microsoft is aggressively pursuing leadership in the fast-growing Voice Over Internet Protocol (VoIP) marketplace. Author Joe Schurman is one of the world's top VoIP consultants, and has worked closely with Microsoft and many of its largest partners and customers. Drawing on his experience, Schurman explains how VoIP technology works, introduces each of Microsoft's offerings, and shows how they fit together. Readers will learn how Microsoft Office Communications Server 2007 delivers VoIP, video, instant messaging, and conferencing that integrates with Microsoft Office; how the Communicator 2007 client application brings together telephony, instant messaging, and video communications on PCs, mobile phones, and Web browsers; how Live Meeting services and Microsoft RoundTable hardware provide advanced videoconferencing solutions; and how Microsoft Response Point offers a complete VoIP solution for small businesses. Schurman covers VoIP security in depth; reviews Microsoft's enterprise and small business competitors; previews VoIP's future; and introduces the resources available through the worldwide Microsoft VoIP community.

Author Biography

Joe Schurman is the Founder and Chief Executive Officer of Evangelyze Communications, a Microsoft Certified Voice Specialized Partner (VSP). Joe has provided consulting and research within the Information Technology industry and with Microsoft for the past 15 years, holding senior roles at IBM Global Services, Hewlett-Packard, and Accenture. Joe has founded several successful organizations focusing on the research and development of voice and unified communications technologies with Nortel, Cisco, Avaya, and Microsoft. Joe was involved in the early stages of Microsoft's Unified Communications strategy in 2002 with the release of Microsoft Live Communications Server 2003 and has provided internationally recognized research, publications, and training seminars in each region of the world. In 2006, Joe began working with Microsoft Research on the initial launch of Microsoft's Small Business voice product, Microsoft's Response Point, and has travelled throughout the US and Canada providing training and readiness to Microsoft's partners and customers. Joe is an award-winning speaker through the Microsoft TechNet program, having spoken for thousands of attendees at Microsoft events and IT industry-focused seminars and webcasts worldwide, and is a 5-time award winner of the prestigious Microsoft Most Valuable Professional (MVP) Award for his community involvement and contributions to Microsoft's voice and unified communications products and services internationally. Joe is married with three children and resides in Houston, Texas, where he began his career at Compaq Computer Corporation.

Table of Contents

Forewordp. xiii
Prefacep. xv
Acknowledgmentsp. xvii
About the Authorp. xx
The Communications Renaissancep. 1
Telephony Revolutionp. 1
Telephony Evolutionp. 5
SIP'ing VoIPp. 8
The Presence of SIPp. 10
The Battle for Voice Qualityp. 12
Voice Protocols and Codecsp. 15
Securing Voice Communicationsp. 16
The Microsoft Vision of Software-Powered Voicep. 17
Consumer Voice Communications with Windows Livep. 19
Setting Up a Windows Live Messenger Accountp. 21
Signing Up for VoIP Servicep. 23
Adding Contactsp. 25
Communicating with a Contactp. 27
Collaborating Using Microsoft Messenger for Macp. 32
Windows Live Call Voice Architecturep. 35
Small Business Voice Communications with Microsoft Response Pointp. 37
Microsoft Response Point Hardwarep. 38
D-Link VoiceCenterp. 39
Syspine Digital Operator Phone Systemp. 42
Aastra AastraLink RPp. 44
Microsoft Response Point Softwarep. 48
Microsoft Response Point Base Unit Softwarep. 48
Microsoft Response Point Administratorp. 50
Microsoft Response Point Assistantp. 51
Microsoft Response Point Internet Telephony Service Providersp. 54
Innovative Microsoft Response Point Featuresp. 56
Response Point and Small Business Server Integrationp. 60
The Gateway to Voice and Unified Communicationsp. 62
Quintum Response Point Gatewaysp. 62
Evangelyze Communications SmartVoIPp. 63
Experiencing Voice with Microsoft Response Pointp. 64
Purchase a Response Point Systemp. 64
Configure Microsoft Response Point Hardwarep. 65
Configure Response Point Softwarep. 66
Configuring Phones, Users, and Featuresp. 67
Testing Response Point Featuresp. 72
My Personal Response Point Responsep. 82
Microsoft's Internal Perception of Microsoft Response Pointp. 83
Enterprise Voice with Microsoft Unified Communicationsp. 85
Microsoft Office Communications Serverp. 88
From RTC to UCp. 88
Office Communications Server Editionsp. 89
Microsoft Office Communicatorp. 108
Office Communicator (PC Edition)p. 109
Office Communicator Attendant Consolep. 113
Office Communicator Web Accessp. 114
Group Chat Clientp. 115
Office Communicator Mobilep. 116
Office Communicator Phone Editionp. 117
Microsoft Messenger for Mac OS Xp. 118
Microsoft Office Live Meetingp. 121
Microsoft Exchange Serverp. 122
Unified Messagingp. 123
Microsoft Office Live Meeting and Communicator Integrationp. 126
Calling Features within Outlook 2007p. 128
Microsoft Exchange Server Push E-mail for Outlook Mobilep. 128
Microsoft Unified Communications Devicesp. 129
Microsoft Entourage 2008 for Mac OS Xp. 131
Microsoft Exchange E-mail for the Apple iPhonep. 132
The Microsoft Unified Communications Visionp. 134
Simply Speaking: The Integration of Speech Recognition with Voice and Unified Communicationsp. 135
The Vision of Speech within Microsoft's VoIP Products and Servicesp. 136
Microsoft Voice and Speech Integrationp. 137
Microsoft Office Communications Server Speech Integrationp. 137
Microsoft Response Point and Speech Recognitionp. 140
The Future of Speech with Voice-Enabled Applicationsp. 143
Voice Collaborationp. 145
Microsoft Office and Voicep. 145
Microsoft Office SharePoint Serverp. 152
Microsoft Office Outlookp. 153
Microsoft Unified Communications and Microsoft Office
"Better Together" Videosp. 160
Customizing Voice Applicationsp. 161
Microsoft Office Communications Server Customizationp. 161
Office Communications Server 2007 SDKp. 162
Unified Communications Managed API SDKp. 163
Microsoft Office Communicator Customizationp. 167
Office Communicator Automation APIp. 168
Microsoft Office Communicator Tabsp. 169
Unified Communications Client SDKp. 171
Unified Communications AJAX SDKp. 171
Microsoft Office Live Meeting Customizationp. 174
Live Meeting Portal APIp. 175
Microsoft Exchange Server Customizationp. 176
Exchange Web Services for Unified Communicationsp. 176
Exchange Server Unified Messaging Web Servicep. 178
Custom Speech Developmentp. 179
Developer Resourcesp. 180
Securing Voicep. 181
Voice and UC Security Threatsp. 181
Voice and Unified Communications Security Solutionsp. 183
Providing a Secure Platform Architecturep. 184
Instant Messaging Filteringp. 195
Industry-Recognized Voice Security Productsp. 197
How to Sell Voice and Unified Communicationsp. 201
Know the Lingop. 202
Understand the Voice and UC Competitive Landscapep. 203
Microsoft Versus Ciscop. 206
Microsoft Versus IBMp. 209
Microsoft Versus Nortel, Avaya, Siemens, and NECp. 211
Microsoft Versus the SMB VoIP Competitionp. 213
Leverage Microsoft Voice Sales Incentive Programsp. 215
Become a Microsoft Partnerp. 215
Engage with Microsoftp. 217
Differentiate Yourselfp. 218
Learn How to Sell Voice and UC Consulting Servicesp. 220
Introducing the UC 1-2-3 Methodologyp. 220
UC 1-2-3 Business Planp. 221
Microsoft Response Point 1-2-3p. 228
Sales Summaryp. 229
The Virtualization of Voicep. 231
Virtualizing Microsoft Unified Communicationsp. 231
Virtualizing Microsoft Response Pointp. 235
The End of Telephony-Based Hardwarep. 238
The Partner Opportunity for Voice Software Servicesp. 241
Virtual Resourcesp. 243
Closing Comments and Resourcesp. 245
Resourcesp. 246
Indexp. 249
Table of Contents provided by Ingram. All Rights Reserved.


Microsoft Voice and Unified Communications ForewordThe evolution of communications is a fascinating subject. From the primordial event where two people at the same place exchanged a single piece of semantically significant information to Gene Roddenberry's resplendent "Transporter" vision you have to wonder what were the incremental and disruptive steps--what endured and what did not. Like historians then, we use that thesis to predict what will work in the journey into the future of communications, and what will not.In our lifetime the world has evolved from analog phone calls and telegraphs to PC-based communications. We have watched the PC and the Internet grow to reach more than a billion people in a span of 15 years or so. We have witnessed how the union of software and the Internet has become the jet fuel for the evolution of communications--creating an amalgamated medium for innovation and adoption unprecedented in the history of communications.What we call Unified Communications (UC) is really the Renaissance of communications, in the same way the Renaissance period was for culture from the fourteenth century to the seventeenth century. UC is transforming the fundamentals--user experience, programmability, accessibility, reuse of components, and infrastructure. Everything is being and will continue to be challenged. The only thing sacred is the principle of empowering the end user with new capabilities offered within a cognitive model that is intuitive and practical.Joe Schurman captures the essence of Microsoft's vision and implementation in the areas of voice and Unified Communications. This is an important book for those interested in connecting the dots between the present and the future in human communications and understanding why things are evolving in that way. Above all, this is a thorough and practical book, useful for those evaluating and planning the next step with Microsoft's Unified Communications offerings. PrefaceThe telecommunications industry is changing in ways not thought possible. We, as a human race, are seeing a complete transformation in how human communication can be used throughout applications and devices, truly connecting people and processes, regardless of geography, at a speed of innovation that is incomprehensible. The future of these successful innovations will lie within how human and machine-based communication will interact with tools that we use on a daily basis, liberating us from specific hardware and devices through the power of software. The purpose of this book is to introduce you to a company who is truly a leader in this strategy and vision and who is equipping the creative developers of tomorrow with the tools necessary to transform the world of Voice and Unified Communications forever. This company is Microsoft Corporation, and the content within this book will help you understand what Microsoft is providing today and the vision for tomorrow throughout consumer, small business, and enterprise organizations on a global scale through the power of software. Copyright Pearson Education. All rights reserved.

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