New Perspectives on Public Services Place and Technology

by Pollitt, Christopher

• ISBN13: 9780199603831
• ISBN10: 0199603839
• Format: Hardcover
• Copyright: 2012-03-02
• Publisher: Oxford University Press

Summary

Despite their immense importance for many aspects of public service management, the specific features ofplaceshave been largely ignored in recent public management literature.Technologieshave received much more attention, but mainly within the specific field of e-government. In this book Christopher Pollitt puts together a powerful and engagingly-written case for paying much more attention both to place and to technological change, and the interactions between them. The book synthesizes theories and concepts from a range of disciplines and focuses them on the many ways in which public services shape places, and places shape public services. Using extensive and varied original empirical material, it examines the role that new technologies have played in these interactions. This theme is traced through internationally comparative studies of central government agencies, hospitals, population registration, and the police. It raises questions about the longer term effects of the increasingly "virtual" relations between the citizen and government, and opens up new perspectives on the organization of our most basic and vital public services.

Author Biography

Christopher Pollitt is Research Professor of Public Management at the Public Management Institute, Katholieke Universiteit Leuven. He is author of more than 60 scientific articles and author or editor of more than a dozen scholarly books, including Managerialism and the Public Services, The Essential Public Manager, Public Management Reform: A Comparative Analysis (with Geert Bouckaert--third edition), and Time, Policy, Management. He has also undertaken extensive consultancy and advice work for a wide variety of organizations, including the European Commission, the OECD, the World Bank, H.M Treasury, the Finnish Ministry of Finance, the Dutch Ministry of the Interior, and the Danish Top Executives Forum. From 1980-1989 he was editor of Public Administration and since 2006 he has been editor-in-chief of the International Review of Administrative Sciences.

Table of Contents

List of Figures	p. xiv
List of Tables	p. xv
Abbreviations	p. xvi
Introduction: Where Is the Government?	p. 1
Theories of Place and Technology: A Review	p. 14
Placeshifts: Technologies and the Scale of Change	p. 54
Governments as Placemakers: Modalities and Effects	p. 71
Capital Flight: Moving out from the Big City	p. 105
Save our Hospital!	p. 140
Births, Marriages, Deaths, and Identities	p. 159
The Police	p. 172
Discussion and Conclusions	p. 192
Technology, Place, and Task (TPT): Brief Summary of a Research Programme205
References	p. 210
Index	p. 231
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