The New Public Service

by Denhardt; Janet V

• ISBN13: 9780765626257
• ISBN10: 076562625X
• Edition: 3rd
• Format: Hardcover
• Copyright: 2011-04-15
• Publisher: Routledge

Table of Contents

Preface to the Third Edition	p. xi
Acknowledgments	p. xiii
Public Administration and the New Public Management	p. 3
The Old Public Administration	p. 5
The New Public Management	p. 12
Engaging the Debate	p. 22
The Roots of the New Public Service	p. 25
Democratic Citizenship	p. 27
Models of Community and Civil Society	p. 32
Organizational Humanism and the New Public Administration	p. 36
Postmodern Public Administration	p. 40
The New Public Service	p. 43
Serve Citizens, Not Customers	p. 45
Civic Virtue and Democratic Citizenship	p. 46
Public Service as an Extension of Citizenship	p. 54
The Old Public Administration and Client Service	p. 58
The New Public Management and Customer Satisfaction	p. 58
The New Public Service and Quality Service for Citizens	p. 61
Conclusion	p. 64
Seek the Public Interest	p. 65
What Is the Public Interest?	p. 67
The Old Public Administration and the Public Interest	p. 74
The New Public Management and the Public Interest	p. 76
The New Public Service and the Public Interest	p. 78
Conclusion	p. 82
Value Citizenship over Entrepreneurship	p. 83
A Governance Perspective	p. 84
The Old Public Administration and the Administrator's Role	p. 89
The New Public Management and the Administrator's Role	p. 91
The New Public Service and the Administrator's Role	p. 94
Conclusion	p. 102
Think Strategically, Act Democratically	p. 103
Implementation in Historical Perspective	p. 104
The Old Public Administration and Implementation	p. 111
The New Public Management and Implementation	p. 112
The New Public Service and Implementation	p. 114
Conclusion	p. 117
Recognize That Accountability Isn't Simple	p. 119
The Classic Debate	p. 120
Administrative Responsibility: To Whom for What?	p. 125
The Old Public Administration and Accountability	p. 129
The New Public Management and Accountability	p. 131
The New Public Service and Accountability	p. 131
Conclusion	p. 138
Serve Rather than Steer	p. 139
Changing Perspectives on Leadership	p. 139
The Old Public Administration and Executive Management	p. 141
The New Public Management and Entrepreneurship	p. 143
The New Public Service and Leadership	p. 145
Conclusion	p. 154
Value People, Not Just Productivity	p. 156
Human Behavior in Organizations: Key Concepts	p. 157
Groups, Culture, and Democratic Administration	p. 160
The Old Public Administration: Using Control to Achieve Efficiency	p. 163
The New Public Management: Using Incentives to Achieve Productivity	p. 164
The New Public Service: Respecting Public Service Ideals	p. 164
Conclusion	p. 169
The New Public Service and Citizen Engagement: Action Recommendations	p. 171
Why Engage Citizens?	p. 171
What Is Citizen Engagement?	p. 173
Alternative Approaches	p. 174
Choosing When and How to Use Citizen Engagement Tools	p. 181
Conclusion	p. 183
The New Public Service: Cases and Examples	p. 186
Listening to the City: The Rebuilding of New York	p. 187
Iowa's Citizen-Initiated Performance Assessment	p. 190
National Park Service Civic Engagement Initiative	p. 193
Civic Engagement around the World	p. 195
The Future of the New Public Service	p. 201
Conclusion	p. 203
References	p. 211
Index	p. 229
About the Authors	p. 242
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