Nonviolent Communication : A Language of Compassion

by Unknown
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  • Format: Trade Paper
  • Copyright: 2003-09-28
  • Publisher: Puddledancer Press
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A simple yet powerful method of communication for mediating conflicts and peacefully resolving differences at the political, professional, and personal levels.

Table of Contents

Giving From the Heart: The Heart of Nonviolent Communicationp. 1
Introductionp. 1
A way to focus attentionp. 3
The NVC modelp. 6
Applying NVC in our lives and worldp. 7
NVC In Action--"Murder, Assassin, Child-killer!"p. 12
Communication That Blocks Compassionp. 15
Moralistic judgmentsp. 15
Making comparisonsp. 18
Denial of responsibilityp. 19
Other forms of life-alienating communicationp. 22
Observing Without Evaluatingp. 25
The highest form of human intelligencep. 29
NVC In Action--"The most arrogant speaker we've ever had!"p. 33
Exercise 1p. 35
Identifying and Expressing Feelingsp. 37
The heavy cost of unexpressed feelingsp. 38
Feelings versus non-feelingsp. 42
Building a vocabulary for feelingsp. 44
Exercise 2p. 48
Taking Responsibility for Our Feelingsp. 51
Hearing a negative message: four optionsp. 51
The needs at the roots of feelingsp. 55
The pain of expressing our needs versus the pain of not expressing our needsp. 58
From emotional slavery to emotional liberationp. 60
NVC In Action--"Bring back the stigma of illegitimacy!"p. 65
Exercise 3p. 69
Requesting That Which Would Enrich Lifep. 71
Using positive action languagep. 71
Making requests consciouslyp. 76
Asking for a reflectionp. 78
Requesting honestyp. 80
Making requests of a groupp. 81
Requests versus demandsp. 83
Defining our objective when making requestsp. 85
NVC In Action--Sharing fears about a best friend's smokingp. 91
Exercise 4p. 94
Receiving Empathicallyp. 97
Presence: Don't just do something, stand therep. 97
Listening for feelings and needsp. 100
Paraphrasingp. 102
Sustaining empathyp. 109
When pain blocks our ability to empathizep. 110
NVC In Action--A wife connects with her dying husbandp. 112
Exercise 5p. 116
The Power of Empathyp. 119
Empathy that healsp. 119
Empathy and the ability to be vulnerablep. 121
Using empathy to defuse dangerp. 123
Empathy in hearing someone's "No!"p. 127
Empathy to revive a lifeless conversationp. 128
Empathy for silencep. 129
Expressing Anger Fullyp. 135
Distinguishing stimulus from causep. 136
All anger has a life-serving corep. 138
Stimulus versus cause: practical implicationsp. 139
Four steps to expressing angerp. 142
Offering empathy firstp. 143
Taking our timep. 146
NVC In Action--Parent and teen dialog a life-threatening issuep. 148
The Protective Use of Forcep. 155
When the use of force is unavoidablep. 155
The thinking behind the use of forcep. 155
Types of punitive forcep. 157
The costs of punishmentp. 158
Two questions that reveal the limitations of punishmentp. 159
The protective use of force in schoolsp. 160
Liberating Ourselves and Counseling Othersp. 165
Freeing ourselves from old programmingp. 165
Resolving internal conflictsp. 166
Dream-killing languagep. 167
Caring for our inner environmentp. 169
Replacing diagnosis with NVCp. 170
NVC In Action--Dealing with resentments and self-judgmentp. 176
Expressing Appreciation in Nonviolent Communicationp. 181
The intention behind the appreciationp. 181
The three components of appreciationp. 182
Receiving appreciationp. 184
The hunger for appreciationp. 186
Overcoming the reluctance to express appreciationp. 188
Epiloguep. 190
The Nonviolent Communication Modelp. 193
Bibliographyp. 194
About the Mission of CNVCp. 197
NVC Worldwide Training: Contact Informationp. 199
About the Authorp. 201
Indexp. 203
Materials Order Formp. 210
Table of Contents provided by Syndetics. All Rights Reserved.

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