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  • Edition: 7th
  • Format: Package
  • Copyright: 2008-01-01
  • Publisher: PEARSON
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Office Procedures for the 21 st Century, Seventh Editionoffers a desirable blend of procedural skills and soft skillsand continues to be a market leader. Because of its relevant approach and proven system, it prepares readers for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included.Comprehensive treatment of office procedural skills includes relevant and timely topics. Provides an early focus on the employment process and helps develop readersrs" interviewing and resume writing abilities. Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips. Includes information on how to plan a presentation, organize content, deliver the message and use multimedia effectively. Discusses special topics such as how to deal with nervousness, ethics and speaking and speaking to diverse audiences. Includes more coverage of effective communications skills related to teamwork and collaboration. Helps readers think critically about an ethical dilemma or difficult situation related to an office environment. For office professionals.

Table of Contents

Understanding the Changing and Challenging Office
Human Relations
Preparing Your Job Search
Managing Your Work, Time, and Other Resources
Communicating by Telephone
Building Communications Skills
Processing Mail
Records Management
Handling Financial procedures
Scheduling Appointments and Receiving Visitors
Making Travel Arrangements
Planning Meetings and Conferences
Developing Effective Oral Presentations
Preparing to Meet ChallengesAdditional Online Chapters available at www.prenhall.com/burton
Working in a Medical Office
Working in a Legal Office
Table of Contents provided by Publisher. All Rights Reserved.

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