Office Procedures for the 21st Century & Student Workbook Package

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  • Edition: 7th
  • Format: Hardcover
  • Copyright: 2007-01-05
  • Publisher: Prentice Hall
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Office Procedures for the 21 st Century, Seventh Editionoffers a desirable blend of procedural skills and soft skillsand continues to be a market leader. Because of its relevant approach and proven system, it prepares readers for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included.Comprehensive treatment of office procedural skills includes relevant and timely topics. Provides an early focus on the employment process and helps develop readersrs" interviewing and resume writing abilities. Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips. Includes information on how to plan a presentation, organize content, deliver the message and use multimedia effectively. Discusses special topics such as how to deal with nervousness, ethics and speaking and speaking to diverse audiences. Includes more coverage of effective communications skills related to teamwork and collaboration. Helps readers think critically about an ethical dilemma or difficult situation related to an office environment. For office professionals.

Author Biography

Nelda Shelton teaches fulltime in the Business, Management, and Marketing and the Office Administration Departments, Division of Business and Sciences, Tarrant County College, South Campus, Fort Worth, Texas.  She has thirty-seven years of teaching experience. In 2002 she received the Minnie Piper Teaching award and the NISOD Excellence Award.  In 1991 she received the Chancellor’s Award from South Campus for Exemplary Teaching.  In 1968 Delta Phi Epsilon selected her as outstanding graduate. Nelda was also selected to be a teaching fellow and taught for one year at the University of North Texas while working on her master’s degree. She worked part time for the Office of Personnel Management for ten years teaching training classes for the government in areas such as assertiveness skills, business and technical writing, business English, and customer service to name a few.


Nelda is a member of several professional organizations among which are Texas Community College Teachers Association, National Business Education Association, and the International Society for Business Educators.  Nelda has co-authored several textbooks primarily for the college market in the areas of business math, business English, business writing, office procedures, assertiveness skills, and computer software. 


Nelda has over fifteen years experience teaching distance learning classes in business math, accounting, keyboarding, Microsoft Office® software, and web design. 


Sharon Burton is a professor in the Business Studies Division at Brookhaven College, and is also working in the Office of New Program Development, Dallas Community College District (DCCCD). She has 25+ years experience in community college teaching. Recently, she has been designing and teaching Internet courses, including business math, MS Office, and business writing. She has a BBA from Lamar University and a MBE from University of North Texas.

Table of Contents

Understanding the Changing and Challenging Office
Human Relations
Preparing Your Job Search
Managing Your Work, Time, and Other Resources
Communicating by Telephone
Building Communications Skills
Processing Mail
Records Management
Handling Financial procedures
Scheduling Appointments and Receiving Visitors
Making Travel Arrangements
Planning Meetings and Conferences
Developing Effective Oral Presentations
Preparing to Meet Challenges
Working in a Medical Office
Working in a Legal Office
Table of Contents provided by Publisher. All Rights Reserved.

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