Operations Management

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  • Edition: 7th
  • Format: Hardcover
  • Copyright: 2003-02-01
  • Publisher: Prentice Hall
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For the introductory Operations Management course, at both the undergraduate and graduate level. This text provides students with a state-of-the-art overview of operations management. This text is available in two versions: Operations Management, Seventh Edition, which is hardcover, and Principles of Operations Management, Fifth Edition, a paperback.

Table of Contents

About the Authorsp. vi
Forewordp. ix
Prefacep. xxi
Introduction to Operations Management
Operations and Productivityp. 1
Global Company Profile: Whirlpoolp. 2
What is Operations Management?p. 4
The Heritage of Operations Managementp. 4
Why Study OM?p. 6
What Operations Managers Dop. 7
Organizing to Produce Goods and Servicesp. 8
Where Are the OM Jobs?p. 10
Exciting New Trends in Operations Managementp. 10
Operations in the Service Sectorp. 12
The Productivity Challengep. 15
The Challenge of Social Responsibilityp. 22
Operations Strategy for Competitive Advantagep. 29
Global Company Profile: Komatsup. 30
Identifying Missions and Strategiesp. 32
Achieving Competitive Advantage Through Operationsp. 34
Ten Strategic OM Decisionsp. 37
Issues in Operations Strategyp. 40
Strategy Development and Implementationp. 43
Operations in a Global Environmentp. 53
Global Company Profile: Boeingp. 54
Why Global Operations are Importantp. 56
Achieving Global Operationsp. 60
Global Issues in Service Operationsp. 64
Global Operations Strategiesp. 66
Forecastingp. 75
Global Company Profile: Tupperware Corporationp. 76
What is Forecasting?p. 78
Types of Forecastsp. 79
The Strategic Importance of Forecastingp. 79
Seven Steps in the Forecasting Systemp. 80
Forecasting Approachesp. 81
Time-Series Forecastingp. 82
Associative Forecasting Methods: Regression and Correlation Analysisp. 101
Monitoring and Controlling Forecastsp. 107
Forecasting in the Service Sectorp. 110
Designing Operations
Design of Goods and Servicesp. 129
Global Company Profile: Regal Marinep. 130
Goods and Services Selectionp. 132
Product Developmentp. 137
Issues for Product Designp. 143
Time-Based Competitionp. 146
Defining the Productp. 149
Documents for Productionp. 152
Service Designp. 153
Application of Decision Trees to Product Designp. 157
Transition to Productionp. 158
Managing Qualityp. 167
Global Company Profile: Motorolap. 168
Quality and Strategyp. 170
Defining Qualityp. 171
International Quality Standardsp. 173
Total Quality Managementp. 174
Tools of TQMp. 179
The Role of Inspectionp. 183
TQM in Servicesp. 186
Statistical Process Controlp. 197
Statistical Process Control (SPC)p. 198
Process Capabilityp. 213
Acceptance Samplingp. 214
Process Strategy and Capacity Planningp. 231
Global Company Profile: Dell Computer Corp.p. 232
Four Process Strategiesp. 234
Process Analysis and Designp. 243
Service Process Designp. 247
Process Reengineeringp. 249
Environmentally Friendly Processesp. 250
Selection of Equipment and Technologyp. 251
Capacityp. 251
Break-Even Analysisp. 256
Strategy-Driven Investmentsp. 261
Operations Technology, the Internet, and ERPp. 279
The Internetp. 280
Design Technologyp. 282
Production Technologyp. 284
Technology in Servicesp. 287
Information Sciences in Operationsp. 288
Enterprise Resource Planning (ERP)p. 292
Location Strategiesp. 299
Global Company Profile: Federal Expressp. 300
The Strategic Importance of Locationp. 302
Factors that Affect Location Decisionsp. 303
Methods of Evaluating Location Alternativesp. 308
Service Location Strategyp. 314
Layout Strategyp. 333
Global Company Profile: McDonald'sp. 334
The Strategic Importance of Layout Decisionsp. 336
Types of Layoutp. 336
Fixed-Position Layoutp. 337
Process-Oriented Layoutp. 339
Office Layoutp. 348
Retail Layoutp. 350
Warehousing and Storage Layoutsp. 352
Repetitive and Product-Oriented Layoutp. 354
Human Resources and Job Designp. 379
Global Company Profile: Southwest Airlinesp. 380
Human Resource Strategy for Competitive Advantagep. 382
Labor Planningp. 383
Job Designp. 385
The Visual Workplacep. 398
Labor Standardsp. 398
Work Measurementp. 407
Labor Standards and Work Measurementp. 408
Historical Experiencep. 409
Time Studiesp. 409
Predetermined Time Standardsp. 415
Work Samplingp. 416
Managing Operations
Supply-Chain Managementp. 431
Global Company Profile: Volkswagenp. 432
The Strategic Importance of the Supply Chainp. 434
Purchasingp. 436
Supply-Chain Strategiesp. 438
Vendor Selectionp. 442
Managing the Supply Chainp. 444
Internet Purchasingp. 446
Materials Managementp. 448
Benchmarking Supply-Chain Managementp. 449
E-commerce and Operations Managementp. 457
Electronic Commercep. 458
Security in the E-commerce Environmentp. 459
Economics of E-commercep. 460
Product Designp. 460
E-Procurementp. 461
Inventory Trackingp. 463
Inventory Reductionp. 464
Scheduling and Logistics Improvementsp. 465
Inventory Managementp. 471
Global Company Profile: Green Gear Cyclingp. 472
Functions of Inventoryp. 474
Inventory Managementp. 475
Inventory Modelsp. 479
Inventory Models for Independent Demandp. 480
Probabilistic Models with Constant Lead Timep. 495
Fixed Period Systemsp. 498
Just-in-Time Systemsp. 515
Just-in-Time Philosophyp. 516
Suppliersp. 518
JIT Layoutp. 521
Inventoryp. 522
Schedulingp. 525
Qualityp. 529
Employee Empowermentp. 529
Lean Productionp. 529
JIT in Servicesp. 530
Aggregate Planningp. 537
Global Company Profile: Anheuser-Buschp. 538
The Planning Processp. 540
The Nature of Aggregate Planningp. 541
Aggregate Planning Strategiesp. 543
Methods for Aggregate Planningp. 547
Aggregate Planning in Servicesp. 555
Material Requirements Planning (MRP)p. 571
Global Company Profile: Collins Industriesp. 572
Dependent Inventory Model Requirementsp. 574
MRP Structurep. 580
MRP Managementp. 586
Lot-Sizing Techniquesp. 587
Extensions of MRPp. 591
MRP in Servicesp. 595
Distribution Resource Planning (DRP)p. 596
Short-Term Schedulingp. 613
Global Company Profile: Delta Airlinesp. 614
The Strategic Importance of Short-Term Schedulingp. 616
Scheduling Issuesp. 616
Scheduling Process-Focused Work Centersp. 619
Loading Jobs in Work Centersp. 620
Sequencing Jobs in Work Centersp. 626
Limitations of Rule-Based Dispatching Systemsp. 632
Finite Schedulingp. 632
Theory of Constraintsp. 633
Bottleneck Work Centersp. 634
Repetitive Manufacturingp. 635
Scheduling for Servicesp. 637
Project Managementp. 655
Global Company Profile: Bechtel Groupp. 656
The Strategic Importance of Project Managementp. 658
Project Planningp. 658
Project Schedulingp. 661
Project Controllingp. 663
Project Management Techniques: PERT and CPMp. 663
Cost-Time Trade-Offs and Project Crashingp. 677
A Critique of PERT and CPMp. 679
Maintenance and Reliabilityp. 697
Global Company Profile: NASAp. 698
The Strategic Importance of Maintenance and Reliabilityp. 700
Reliabilityp. 701
Maintenancep. 704
Total Productive Maintenancep. 709
Techniques for Establishing Maintenance Policiesp. 710
Quantitative Modules
Decision-Making Toolsp. 717
The Decision Process in Operationsp. 718
Fundamentals of Decision Makingp. 719
Decision Tablesp. 720
Decision Treesp. 723
Linear Programmingp. 739
Requirements of a Linear Programming Problemp. 741
Formulating Linear Programming Problemsp. 742
Graphical Solution to a Linear Programming Problemp. 743
Sensitivity Analysisp. 749
Solving Minimization Problemsp. 750
Linear Programming Applicationsp. 752
The Simplex Method of LPp. 758
Transportation Modelsp. 775
Transportation Modelingp. 776
Developing an Initial Solutionp. 778
The Stepping-Stone Methodp. 780
Special Issues in Modelingp. 784
Waiting-Line Modelsp. 801
Characteristics of a Waiting-Line Systemp. 803
Queuing Costsp. 808
The Variety of Queuing Modelsp. 809
Other Queuing Approachesp. 819
Learning Curvesp. 833
Learning Curves in Services and Manufacturingp. 835
Applying the Learning curvep. 836
Strategic Implications of Learning Curvesp. 840
Limitations of Learning Curvesp. 841
Simulationp. 849
What is Simulation?p. 851
Advantages and Disadvantages of Simulationp. 851
Monte Carlo Simulationp. 852
Simulation of a Queuing Problemp. 855
Simulation and Inventory Analysisp. 858
The Role of Computers in Simulationp. 861
Normal Curve Areasp. 2
Poisson Distribution Valuesp. 4
Values of e[superscript -lambda] for Use in the Poisson Distributionp. 6
Table of Random Numbersp. 6
Using Excel OM and POM for Windowsp. 7
Solutions to Even-Numbered Problemsp. 11
CD-ROM Tutorials
Statistical Tools for Managersp. T1-1
Acceptance Samplingp. T2-1
The Simplex Method of Linear Programmingp. T3-1
The MODI and VAM Methods of Solving Transportation Problemsp. T4-1
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