Mary Ann Anderson is a consultant in supply chain management and operations strategy. Dr. Edward Anderson is Associate Professor of Operations Management at the University of Texas McCombs School of Business. Dr. Geoffrey Parker is Professor of Management Science at the A. B. Freeman School of Business at Tulane University.
Part I: Getting Started with Operations Management 5
Chapter 1: Discovering the Fundamentals of Operations Management 7
Chapter 2: Defining and Evaluating Processes 19
Chapter 3: Designing Processes to Meet Goals 33
Chapter 4: Dealing with Shared Resources, Batches, and Rework 49
Chapter 5: Designing Your Process to Match Your Product or Service 67
Part II: Managing Variability and Risk 83
Chapter 6: Forecasting Demand 85
Chapter 7: Planning Capacity 99
Chapter 8: Managing Inventory 121
Chapter 9: Planning for Successful Operations 145
Chapter 10: Managing the Supply Chain 161
Part III: Improving Operations 177
Chapter 11: Becoming Lean 179
Chapter 12: Managing Quality 197
Chapter 13: Creating a Quality Organization 221
Part IV: Managing Projects 239
Chapter 14: Using Communication and Leadership Skills When Managing Projects 241
Chapter 15: Estimating and Scheduling Projects 255
Chapter 16: Responding to Risks That Threaten Your Project 277
Part V: Scaling and Globalizing Your Operations 297
Chapter 17: Considering Outsourcing 299
Chapter 18: Scaling Operations throughout the Product Life Cycle 313
Part VI: The Part of Tens 331
Chapter 19: Ten Pivotal Operations Management Developments 333
Chapter 20: Ten Mistakes That New Operations Managers Make 339
Chapter 21: Ten Traits of World-Class Operations 345
Index 351
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