Operations Management for MBAs

by Meredith, Jack R.; Shafer, Scott M.

• ISBN13: 9781118369975
• ISBN10: 1118369971
• Edition: 5th
• Format: Paperback
• Copyright: 2012-11-06
• Publisher: John Wiley & Sons Inc

Summary

Operations managers need a resource that will enhance their experiences with relevant examples and discussions. This fourth edition arms them with the information they'll need to succeed. The material has been completely reorganized with a focus on the current thrusts of operations management: strategy, six sigma, lean, and supply chain management. Several case studies have been added to show how the concepts are applied on the job. The pages are now in two colors to enhance the images and exhibits integrated throughout the chapters. In addition, the heavier quantitative material is minimized to provide operations managers with just the coverage needed and examples that illustrate a particular concept.

Table of Contents

Chapter 1: Operations Strategy and Global Competitiveness

   Operations

   Customer Value

   Strategy and Competitiveness

   From Strategy to Structure

Chapter 2: Process Planning and Design

   Forms of Transformation Systems

   Selection of a Transformation System

Chapter 3: Controlling Processes

   Monitoring and Control

   Process Monitoring

   Process Control

   Controlling Service Quality

Chapter 4: Process Improvement: Minimizing Variation Through Six Sigma

   Approaches for Process Improvement

   Business Process Design (Reengineering)

   Six Sigma and the DMAIC Improvement Process

   Example Six Sigma Project

   The Define Phase

   The Measure Phase

   The Analyze Phase

   The Improve Phase

   The Control Phase

   Six Sigma In Practice

Chapter 5: Process Improvement: Reducing Waste Through Lean

   History and Philosophy of Lean

   Traditional Systems Compared with Lean

   Specify Value

   Identify the Value Stream

   Make Value Flow

   Pull Value Through the Value Stream

   Pursue Perfection

   Benefits of Lean

   Lean Six Sigma

Chapter 6: Managing Process Improvement Projects

   Defining a Project

   Planning the Project

   Scheduling the Project

   Controlling the Project: Earned Value

Chapter 7: Supply Chain Management

   Defining Supply Chain Management

   Supply Chain Strategy

   Supply Chain Design

   Outsourcing and Global Sourcing

   Inventory Management

   Role of Information Technology

   Successful Supply Chain Management

   The Beer Game

   The Economic Order Quantity Model

Chapter 8: Capacity, Scheduling, and Location Planning

   Long-term Capacity Planning

   Location Planning Strategies

   Short-term Capacity Planning

   Forecasting

   Forecasting Purposes and Methods

   Time Series Analysis

   Causal Forecasting with Regression

   Locating Pure Services

   Effectively Utilizing Capacity Through Schedule Management

Cases

Index