PART I: OPERATIONS MANAGEMENT 1
1 Introduction to Operations and Supply Chain Management 1
S1 Operational Decision-Making Tools: Decision Analysis 33
2 Quality Management 52
3 Statistical Process Control 107
S3 Operational Decision-Making Tools: Acceptance Sampling 150
4 Product Design 158
5 Service Design 192
6 Processes and Technology 228
7 Capacity and Facilities Design 259
S7 Operational Decision-Making Tools: Facility Location Models 298
8 Human Resources 317
S8 Operational Decision-Making Tools: Work Measurement 350
9 Project Management 367
PART II: SUPPLY CHAIN MANAGEMENT 422
10 Supply Chain Management Strategy and Design 422
11 Global Supply Chain Procurement and Distribution 451
S11 Operational Decison-Making Tools: Transportation and Transshipment Models 477
12 Forecasting 498
13 Inventory Management 558
S13 Operational Decision-Making Tools: Simulation 594
14 Sales and Operations Planning 610
S14 Operational Decision-Making Tools: Linear Programming 648
15 Resource Planning 679
16 Lean Systems 722
17 Scheduling 759
APPENDIX A—Solutions to Selected Odd-Numbered Problems
INDEX 805