Oral Communication : Skills, Choices, and Consequences

by Young, Kathryn Sue; Travis, Howard Paul

• ISBN13: 9781577663294
• ISBN10: 1577663292
• Format: Paperback
• Copyright: 2004-03-01
• Publisher: Waveland Pr Inc

Author Biography

Kathryn Sue Young has taught at the college level for close to 20 years at The Pennsylvania State University, Clarion University, University of Central Arkansas, and Mansfield University.

Table of Contents

Preface	xi
Communicating for Life	1	(12)
Why Is Communication Important?	2	(1)
Communication Process	3	(5)
Types of Communication	8	(2)
Basic Communication Principles	10	(1)
Summary	11	(2)
Perception	13	(16)
The Perceptual Process	14	(2)
Varying Perceptions	16	(1)
Stereotyping	17	(3)
Fact versus Inference	20	(1)
Attributing Meaning	21	(1)
Perception Checking	22	(2)
Perception Related to Self-Concept	24	(1)
Perception Related to Self-Esteem	25	(1)
Summary	26	(3)
Language	29	(16)
Symbols	30	(3)
Denotative and Connotative Meanings	33	(1)
Content and Relationship Levels of Meaning	34	(2)
The Influence of Language	36	(1)
Rhetorical Sensitivity	37	(5)
Summary	42	(3)
Nonverbal Communication	45	(20)
Body Movement---Kinesics	46	(4)
Time Communication---Chronemics	50	(3)
Smell Communication---Olfactics	53	(1)
Touch Communication---Haptics	54	(2)
Paralanguage	56	(2)
Space Communication---Proxemics	58	(2)
Artifacts	60	(3)
Summary	63	(2)
Communicating Interpersonally	65	(20)
Self-Disclosure	66	(1)
Conversation	67	(3)
The Johari Window	70	(2)
Listening	72	(5)
Communicating with Technology	77	(4)
Communicating with Difficult People	81	(2)
Summary	83	(2)
Conflict and Relationship Stages	85	(14)
``I'' Messages	86	(1)
Conflict-Resolution Styles	86	(3)
Interacting with People Who Use Different Styles	89	(3)
Stages of Relationships	92	(5)
Summary	97	(2)
Initial Speech Preparation	99	(14)
The Speech Design Process	99	(1)
Step 1: Select a General Purpose	100	(1)
Step 2: Select a Topic	101	(1)
Step 3: Narrow the Topic	102	(1)
Step 4: Finding the Key	103	(2)
Step 5: Writing the Specific Goal Statement	105	(1)
Step 6: Writing the Thesis Statement	106	(1)
Step 7: Audience Analysis	106	(4)
Summary	110	(3)
Constructing the Speech	113	(18)
Step 8: Research	113	(5)
Step 9: Organizing	118	(2)
Step 10: Outlining	120	(9)
Summary	129	(2)
Presenting the Speech	131	(12)
Step 11: Delivery Style, Visual Aids, and Practicing	131	(9)
Summary	140	(3)
Understanding the Principles of Persuasion	143	(12)
Defining Persuasion	144	(3)
Reasonable Goals	147	(1)
Types of Persuasive Speeches	148	(1)
Audience Analysis	149	(2)
Preparing for Persuasion	151	(2)
Summary	153	(2)
Constructing the Persuasive Presentation	155	(18)
Credibility	156	(1)
Logical Appeals	156	(11)
Emotional Appeal	167	(3)
Summary	170	(3)
Interviewing	173	(16)
Resumes	174	(4)
Interviews	178	(8)
Summary	186	(3)
Working in Teams	189	(24)
An Effective Beginning	190	(2)
Members' Needs	192	(2)
Team Contract	194	(1)
Styles of Leadership	194	(2)
Selecting a Leader	196	(1)
Task versus Social Elements of Teamwork	197	(1)
Keeping Proper Records	198	(1)
Motivating Team Members	199	(1)
Planning for Meetings	200	(2)
The Reflective-Thinking Process	202	(6)
Meeting Dos and Don'ts	208	(1)
Types of Group Presentations	208	(1)
Summary	209	(4)
Final Thoughts	213	(8)
Appendix: Writing the Final Report	221	(2)
Bibliography	223	(8)
Index	231