Organization Development : The Process of Leading Organizational Change

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2011-06-17
  • Publisher: SAGE Publications, Inc

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Covering classic and contemporary organization development (OD) techniques that guide individual, team, and organizational change, this textbook incorporates discussion of OD ethics into each chapter and offers thorough discussions of interventions at all levels. In-depth case studies that follow major content and process chapters allow students to immediately apply what they have learned. In today'"s challenging environment of increased globalization, rapidly changing technologies, economic pressures, and expectations in the contemporary workforce, this book is an essential tool.

Table of Contents

Prefacep. ix
Ancillariesp. x
What is Organization Development?p. 1
Organization Development Definedp. 2
Change Is a Constant Pressurep. 3
What Organization Development Looks Likep. 4
What Organization Development Is Notp. 9
Who This Book Is Forp. 10
Overview of the Bookp. 11
Analyzing Case Studiesp. 12
Summaryp. 15
History of Organization Developmentp. 17
Laboratory Training and T-Groupsp. 18
Action Research and Survey Feedbackp. 20
Management Practicesp. 23
Quality and Employee Involvementp. 27
Organizational Culturep. 29
Change Management, Strategic Change, and Reengineeringp. 31
Organizational Learningp. 32
Organizational Effectiveness and Employee Engagementp. 34
Summaryp. 35
Core Values and Ethics of Organization Developmentp. 37
Defining Valuesp. 38
Why Are Values Important to the OD Practitioner?p. 38
Core Values of Organization Developmentp. 39
Changes to OD Values Over Time and the Values Debatep. 45
Challenges to Holding Organization Development Valuesp. 47
Statement of Organization Development Ethicsp. 48
Summaryp. 49
Appendixp. 50
Analyzing Opportunities for Organization Development Work at Northern County Legal Servicesp. 57
Foundations of Organizational Changep. 61
Levels and Characteristics of Organizational Changep. 63
Models of Organizational Change: Systems Theory and Social Construction Approachesp. 64
Organizations as Systemsp. 64
Organizations as Socially Constructedp. 75
Summaryp. 83
The Organization Development Practitioner and the Consulting Processp. 85
The Consulting Relationship and Types of Consultingp. 86
The Organization Development Consulting Modelp. 88
OD Practitioners: Who Are They and Where Do They Work?p. 90
The Organization Development Consulting Professionp. 93
The OD Consulting Process and Action Researchp. 95
Summaryp. 100
Entry and Contractingp. 103
Entryp. 104
Contractingp. 107
Summaryp. 118
Data Gatheringp. 119
The importance of Data Gatheringp. 120
Presenting Problems and Underlying Problemsp. 121
Data Gathering Processp. 122
Data Gathering Methodsp. 122
Creating a Data Gathering Strategy and Proposing an Approachp. 139
Ethical Issues With Data Gatheringp. 143
Summaryp. 143
Proposing a Data Gathering Strategy at Aero Tech, Inc.p. 145
Diagnosis and Feedbackp. 151
Diagnosis: Discovery, Assessment, Analysis, and Interpretationp. 152
Finding Patterns by Analyzing Datap. 154
Interpreting Datap. 160
Selecting and Prioritizing Themesp. 161
Feedbackp. 163
Recognizing Resistancep. 165
Ethical Issues With Diagnosis and Giving Feedbackp. 168
Summaryp. 169
Sorting Through the Data from Logan Elementary Schoolp. 171
An Introduction to Interventionsp. 175
Interventions Definedp. 177
Why Interventions Failp. 178
Considerations in Selecting the Right Intervention Strategyp. 182
Structuring and Planning Interventions for Successp. 187
The Change Agent's Role in the Interventionp. 190
Ethical Issues With Interventionsp. 191
Overview of Intervention Techniquesp. 192
Summaryp. 192
Individual Interventionsp. 195
Individual Change and Reactions to Changep. 196
Individual Instruments and Assessmentsp. 198
Coachingp. 202
Mentoringp. 205
360 Feedbackp. 206
Career Planning and Developmentp. 208
Summaryp. 212
Individual Type Styles at the Parks Departmentp. 213
Team Interventionsp. 217
Defining Teamsp. 218
What Makes a Successful Team?p. 219
Special Types of Teamsp. 220
Team Developmentp. 224
Team-Building Interventionsp. 224
Intergroup Interventionsp. 243
Summaryp. 248
Solving Team Challenges at DocSystems Billing, Inc.p. 250
Whole Organization and Multiple Organization Interventionsp. 259
Characteristics of Contemporary Large-Scale Interventionsp. 261
Organizational Culture Assessment and Changep. 262
Organization Design and Structurep. 265
Directional Interventionsp. 276
Quality and Productivity Interventionsp. 287
Mergers and Acquisitionsp. 291
Transorganization or Interorganization Developmentp. 295
Summaryp. 297
Reorganizing Human Resources at ASP Softwarep. 300
The Future of the Crossroads Centerp. 306
Sustaining Change, Evaluating, and Ending an Engagementp. 309
Sustaining Change After the Interventionp. 310
Evaluationp. 315
Ending an Engagement: Separation and Exitp. 321
Summaryp. 323
The Future of Organization Developmentp. 325
Increasing Complexity of Changep. 325
Globalizationp. 327
Changing Workforce Demographicsp. 330
Changing Nature of Workp. 332
The Current State of OD: Strengths, Weaknesses, and Opportunitiesp. 335
Summaryp. 338
Referencesp. 339
Author Indexp. 361
Subject Indexp. 369
About the Authorp. 381
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