Organizational Communication Approaches and Processes

  • ISBN13:


  • ISBN10:


  • Format: Hardcover
  • Copyright: 1998-06-26
  • Publisher: Wadsworth Publishing
  • View Upgraded Edition
  • Purchase Benefits
  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $200.00 Save up to $6.00
  • Buy New
    Add to Cart Free Shipping


Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.


Miller's text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent use of examples and case studies results in a text that is accessible to undergraduates.

Table of Contents

Founding Approaches
Classical Approaches
The Machine Metaphor of Organizing
Henri Fayol's Theory of Classical Management
Max Weber's Theory of Bureaucracy
Frederick Taylor's Theory of Scientific Management
Communication in Classical Approaches
Classical Management in Organizations Today
Human Relations Approaches
From Classical Theory to Human Relations: The Hawthorne Studies
Theories of the Human Relations Movement
Communication in Human Relations Approaches
The Human Relations Approach in Organizations Today
Human Resources Approaches
Impetus for the Human Resources Approach
Founding Theories of the Human Resources Approach
Communication in Human Resources Organizations
Human Resources Organizations Today
Contemporary Approaches
Systems Approaches
The Systems Metaphor and Systems Concepts
Two Systems Theories
Methods for Studying Organizational Systems
Cultural Approaches
Perspective Views of Culture
Alternative Approaches to Culture
Schein's Model of Organizational Culture
Methods for Studying Organizational Culture
Critical Approaches
Critical Approaches
Two Critical Approaches in Communication
Research Methodology in the Critical Approach
Enduring Processes
Socialization Processes
Models of Organizational Socialization
Communication Processes During Assimilation
Performance Control Processes
Controlling Performance in Organizational Settings
Communicative Processes of Performance Control
Decision-Making Processes
Models of the Decision-Making Processes
Descriptive Research on Organizational Decision Making
Small-Group Decision Making
Participation in Decision Making
Conflict Management Processes
Conceptualizing the Conflict Process
Managing Organizational Conflict
Influences on the Conflict Management Process
Emerging Processes
Stress and Social Support Processes
Basic Terminology and Distinctions. Communication as a Cause of Burnout
Communication and Coping with Burnout
Diversity Management Processes
Women and Minorities in Today's Organizations
The Multicultural Organization
External Communication Processes
The Organizational Environment
External Communication Functions
Organizational Boundary-Spanners
Technological Processes
Types of Organizational Communication Technology
Theories of Communication Media Usage
Effects of Organizational Communication Technology
Table of Contents provided by Publisher. All Rights Reserved.

Rewards Program

Write a Review