Organizational Communication Approaches and Processes (with InfoTrac)

by Miller, Katherine

• ISBN13: 9780534617882
• ISBN10: 0534617883
• Edition: 4th
• Format: Hardcover
• Copyright: 2005-05-27
• Publisher: Wadsworth Publishing

Summary

Write one description, describing the BOC/book store and/or instructor experience, that will be read by customers and also by reps. This will populate almost EVERYTHING we do! Miller's text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent useof examples and case studies results in a text that undergraduates students will find easy to understand.

Table of Contents

PART A FOUNDING APPROACHES	1	(68)
Classical Approaches	3	(22)
The Machine Metaphor of Organizing	3	(2)
Henri Fayol's Theory of Classical Management	5	(4)
Elements of Management	5	(1)
Principles of Management	6	(3)
Summary of Fayol's Theory	9	(1)
Max Weber's Theory of Bureaucracy	9	(3)
Frederick Taylor's Theory of Scientific Management	12	(2)
Impetus for the Theory of Scientific Management	12	(1)
Components of Scientific Management	13	(1)
Case in Point: Faster Food at the Cheesecake Factory	14	(1)
Communication in Classical Approaches	15	(3)
Content of Communication	15	(1)
Direction of Communication Flow	16	(1)
Channel of Communication	17	(1)
Style of Communication	17	(1)
Spotlight on Scholarship	18	(1)
Classical Management in Organizations Today	19	(1)
Classical Structure in Today's Organizations	19	(1)
Case in Point: Intelligent Restructuring of Intelligence	20	(1)
Classical Job Design in Today's Organizations	21	(1)
Summary	21	(2)
Case Study: The Creamy Creations Takeover	23	(2)
Human Relations Approaches	25	(22)
From Classical Theory to Human Relations: The Hawthorne Studies	26	(3)
The Illumination Studies	26	(1)
The Relay Assembly Test Room Studies	26	(1)
The Interview Program	27	(1)
The Bank Wiring Room Studies	27	(1)
Explanations of Findings in the Hawthorne Studies	27	(2)
Theories of the Human Relations Movement	29	(5)
Maslow's Hierarchy of Needs Theory	29	(2)
Herzberg's Motivation-Hygiene Theory	31	(2)
McGregor's Theory X and Theory Y	33	(1)
Case in Point: Is Overtime Pay Worth the Sacrifice?	34	(2)
Spotlight on Scholarship	36	(2)
Comparison of the Three Theories	37	(1)
Communication in Human Relations Approaches	38	(3)
Content of Communication	38	(1)
Direction of Communication Flow	39	(1)
Channel of Communication	39	(1)
Style of Communication	40	(1)
The Human Relations Approach in Organizations Today	41	(1)
Impact on Managerial Attitudes	41	(1)
Impact on Job Design	41	(1)
Case in Point: A Smiling Structure	42	(1)
Summary	42	(3)
Case Study: Motivation at Health Time Fitness Club	45	(2)
Human Resources Approaches	47	(22)
Impetus for the Human Resources Approach	48	(3)
Do Human Relations Principles Work?	48	(2)
Misuse of Human Relations Principles	50	(1)
Founding Theories of the Human Resources Approach	51	(5)
Blake and Mouton's Managerial Grid	51	(2)
Likert's System IV	53	(1)
Ouchi's Theory Z	54	(1)
Comparison of the Three Theories	55	(1)
Case in Point: Building a Better Mousetrap	56	(1)
Communication in Human Resources Organizations	57	(1)
Content of Communication	57	(1)
Spotlight on Scholarship	58	(2)
Direction of Communication Flow	58	(1)
Channel of Communication	59	(1)
Style of Communication	60	(1)
Human Resources Organizations Today	60	(1)
Case in Point: Retiring Resources	61	(4)
The ``What'' of Human Resources Programs	62	(1)
The ``How'' of Human Resources Programs	63	(2)
Summary	65	(2)
Case Study: Teamwork at the Marshall's Processing Plant	67	(2)
PART B CONTEMPORARY APPROACHES	69	(74)
Systems Approaches	71	(24)
The Systems Metaphor and Systems Concepts	72	(4)
System Components	72	(2)
System Processes	74	(2)
Case in Point: Navigating a Complex System	76	(2)
System Properties	77	(1)
Three Systems Theories	78	(6)
Cybernetic Systems Theory	79	(2)
Karl Weick's Theory of Organizing	81	(3)
Spotlight on Scholarship	84	(2)
``New Science'' Systems Theory	84	(2)
Methods for Studying Organizational Systems	86	(4)
Network Analysis	87	(3)
Case in Point: Nowhere to Hide Connectedness	90	(1)
Modeling Techniques	90	(1)
Case Analysis	91	(1)
Summary	91	(2)
Case Study: Sensemaking after the Acquisition	93	(2)
Cultural Approaches	95	(24)
Prescriptive Views of Culture	96	(3)
Deal and Kennedy's ``Strong Cultures''	96	(1)
Peters and Waterman's ``Excellent Cultures''	97	(2)
Alternative Approaches to Culture	99	(1)
Case in Point: Red Sox Nation	100	(2)
Organizational Cultures Are Complicated	100	(1)
Organizational Cultures Are Emergent	101	(1)
Spotlight on Scholarship	102	(3)
Organizational Cultures Are Not Unitary	102	(2)
Organizational Cultures Are Often Ambiguous	104	(1)
Schein's Model of Organizational Culture	105	(4)
A Definition of Culture	105	(1)
A Model of Culture	106	(3)
Case in Point: Tyco's Tawdry Culture	109	(3)
Methods for Studying Organizational Culture	112	(2)
Summary	114	(2)
Case Study: The Rise and Fall of Enron	116	(3)
Critical Approaches	119	(24)
Critical Approaches	120	(6)
The Pervasiveness of Power	121	(5)
Spotlight on Scholarship	126	(3)
Ideology and Hegemony	126	(2)
Emancipation	128	(1)
Two Critical Approaches in Communication	129	(4)
A Theory of Concertive Control	130	(2)
Feminist Theories of Organizational Communication	132	(1)
Case in Point: Using the F Word	133	(4)
Research Methodology in the Critical Approach	137	(1)
Summary	138	(2)
Case Study: Talking Turkey	140	(3)
PART C ENDURING PROCESSES	143	(94)
Assimilation Processes	145	(24)
Models of Organizational Socialization	146	(2)
Phases of Socialization	146	(2)
Spotlight on Scholarship	148	(3)
Content of Socialization	150	(1)
Case in Point: Temporary Socializing	151	(1)
Summary of Socialization Models	152	(1)
Communication Processes during Assimilation	152	(1)
The Employment Interview	152	(1)
Case in Point: The New Job Hunt	153	(10)
Newcomer Information-Seeking Tactics	155	(2)
Role-Development Processes	157	(4)
Organizational Exit	161	(2)
Summary	163	(3)
Case Study: The Church Search	166	(3)
Decision-Making Processes	169	(24)
Models of the Decision-Making Process	169	(2)
Rational Models of Decision Making	169	(1)
Alternatives to Rational Models	170	(1)
Case in Point: Personal Finance Decisions	171	(2)
Small-Group Decision Making	173	(5)
Descriptive Models of Small-Group Decision Making	174	(1)
Effective Small-Group Decision Making	175	(3)
Case in Point: Making Decisions about Iraqi Intelligence	178	(1)
Participation in Decision Making	179	(5)
Effects of Participation in Decision Making	179	(1)
Models of the Participation Process	180	(2)
Participative Applications in Organizations and Workplace Democracy	182	(2)
Spotlight on Scholarship	184	(2)
Summary	186	(4)
Case Study: Too Many Majors	190	(3)
Conflict Management Processes	193	(24)
Conceptualizing the Conflict Process	193	(4)
Defining Conflict	193	(2)
Levels of Organizational Conflict	195	(1)
Phases of Organizational Conflict	195	(2)
Managing Organizational Conflict	197	(7)
Conflict Styles	197	(3)
Bargaining and Negotiation	200	(2)
Third-Party Conflict Resolution	202	(2)
Factors Influencing the Conflict Management Process	204	(1)
Case in Point: Conflict in the Courts	205	(1)
Personal Factors	205	(1)
Spotlight on Scholarship	206	(3)
Relational Factors	208	(1)
Cultural Factors	208	(1)
An Alternative View of Conflict	209	(2)
Summary	211	(4)
Case Study: The Problem with Teamwork	215	(2)
Change and Leadership Processes in Organizations	217	(20)
Organizational Change Processes	218	(4)
Models of Organizational Change	218	(2)
Reactions to Organizational Change	220	(2)
Spotlight on Scholarship	222	(4)
Communication in the Change Process	224	(2)
Organizational Leadership	226	(1)
Models of Leadership	226	(1)
Case in Point: Responsible Leadership at Enron	227	(5)
Communication and Leadership	229	(3)
Summary	232	(3)
Case Study: Leading Nurses through Hospital Change	235	(2)
PART D EMERGING PROCESSES	237	(90)
Processes of Emotion in the Workplace	239	(23)
Emotion in the Workplace	240	(1)
Emotion as Part of the Job	240	(1)
Case in Point: Reserves of Emotion	241	(3)
Emotion as Part of Workplace Relationships	243	(1)
Spotlight on Scholarship	244	(3)
Emotion Rules and Emotional Intelligence	246	(1)
Stress, Burnout, and Social Support in the Workplace	247	(8)
Burnout	248	(1)
Stressors That Lead to Burnout	249	(1)
Outcomes of Burnout	250	(1)
Communication as a Cause of Burnout	251	(2)
Coping with Burnout	253	(2)
Case in Point: Stretched Thin in the ER	255	(2)
Summary	257	(3)
Case Study: After September 11: Emotion in the Workplace	260	(2)
Organizational Diversity Processes	262	(23)
Women and Minorities in Today's Organizations	263	(3)
Stereotyping and Discrimination	264	(1)
Relational Barriers in Organizational Systems	265	(1)
Spotlight on Scholarship	266	(2)
Case in Point: Working in a Man's World	268	(1)
Summary of Women and Minorities in Organizations	269	(1)
The Multicultural Organization	269	(5)
The Diverse Organization: Opportunities	271	(2)
The Diverse Organization: Challenges	273	(1)
Case in Point: A More Diverse Diversity	274	(3)
Managing (and Celebrating) Cultural Diversity	277	(2)
Summary	279	(4)
Case Study: Perspectives on Encouraging Cultural Diversity	283	(2)
Technological Processes	285	(22)
Types of Organizational Communication Technology	286	(3)
Theories of Communication Media Usage	289	(6)
The Media Richness Model	290	(2)
The Social Information Processing Model	292	(2)
The Dual-Capacity Model	294	(1)
Spotlight on Scholarship	295	(1)
Effects of Organizational Communication Technology	296	(1)
Case in Point: Automated Phone Hell	297	(2)
Effects on Communication Content	297	(1)
Effects on Communication Patterns	298	(1)
Case in Point: BlackBerry Meetings	299	(2)
Effects on Organizational Structure	300	(1)
Summary	301	(4)
Case Study: High-Tech Gardening	305	(2)
The Changing Landscape of Organizations	307	(20)
Communication in the Global Workplace	308	(2)
Spotlight on Scholarship	310	(4)
Effects of Globalization	310	(4)
Case in Point: Off-Shoring, On-Shoring, or Right-Shoring	314	(1)
Communication in an Era of Shifting Identity	314	(3)
Communication in a Service Economy	317	(3)
Communication in the Age of the Disposable Worker	320	(2)
Case in Point: The Sandwich Generation	322	(1)
Summary	323	(2)
Case Study: Charting the Changing Nature of Work	325	(2)
References	327	(22)
Name Index	349	(6)
Subject Index	355