Organizational Surveys : Tools for Assessment and Change

by Kraut, Allen I.

• ISBN13: 9780787902346
• ISBN10: 0787902349
• Edition: 1st
• Format: Paperback
• Copyright: 1996-07-18
• Publisher: Pfeiffer

Summary

With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture. With Organizational Surveys, you'll learn how to: * Drive change with surveys * Use 360* feedback * Set expectations of results * Deal with ethical concerns * Facilitate feedback, action-planning, and follow-through . . . and much more! No other book approaches this collection's range and specificity, or its emphasis on actual practice in organizations. It's your indispensible toolbox for assessment and change!

Author Biography

Allen I. Kraut is an industrial/organizational psychologist. After directing personnel research at IBM for twenty-five years, he is now professor of management at City University of New York's Baruch College and president of Kraut Associates, a human resource consulting firm based in Rye, New York. ABRAHAM K. KORMAN is an eminent and widely published industrial/organizational psychologist and Wollman Distinguished Professor of Management at City University of New York's Baruch College.

Table of Contents

Foreword	xi
Manuel London
Preface	xv
The Authors	xxi
Introduction: An Overview of Organizational Surveys	1	(14)
Allen I. Kraut
Part One: Purposes and Uses	15	(130)
Organizational Surveys: Tools for Assessment and Research	19	(22)
A. Catherine Higgs
Steven D. Ashworth
The Organizational Survey as an Intervention for Change	41	(26)
W. Warner Burke
Celeste A. Coruzzi
Allan H. Church
The Role of Surveys in Transforming Culture: Data, Knowledge, and Action	67	(21)
David B. Wagner
Janet L. Spencer
Driving Change Through Surveys: Aligning Employees, Customers, and Other Key Stakeholders	88	(29)
William A. Schiemann
Multisource (360-Degree) Feedback: Surveys for Individual and Organizational Development	117	(28)
David W. Bracken
Part Two: The Survey Process	145	(136)
Planning and Conducting the Survey: Keeping Strategic Purpose in Mind	149	(28)
Allen I. Kraut
Setting Expectations and Reporting Results: Conversations with Top Management	177	(27)
David A. Nadler
Dealing with the Data: Collection, Processing, and Analysis	204	(29)
William H. Macey
Applying Alternative Survey Methods	233	(22)
Karl Kuhnert
Dan P. McCauley
Feedback, Action Planning, and Follow-Through	255	(26)
John R. Hinrichs
Part Three: Special Applications	281	(124)
Life in the Consortium: The Mayflower Group	285	(25)
Raymond H. Johnson
The Multinational Opinion Survey	310	(20)
Sarah Rassenfoss Johnson
Linking Survey Results to Customer Satisfaction and Business Performance	330	(30)
Jack W. Wiley
Federal Government Surveys: Recent Practices and Future Directions	360	(21)
Marilyn K. Gowing
Anita R. Lancaster
Ethical Concerns and Organizational Surveys	381	(24)
Marshall Sashkin
Erich P. Prien
Name Index	405	(4)
Subject Index	409