Patient Provider Interaction

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2010-11-01
  • Publisher: Polity Pr

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This book offers a much-needed introduction to the dynamics of the communication exchange between providers and patients in the health-care environment. Starting from the principle that health-care-providers and patients try to speak the same language to reach the best decisions for patient care, but often misunderstand each other whilst navigating the process of diagnosis, treatment and care, Lisa Sparks and Melinda Villagran clearly explain how health communication theory and research can help us better understand these complex interactions, and provide strategies for improving patient and provider communication. Sparks and Villagran cover a broad range of key issues and theories related to provider-patient interaction, including patient information and affective needs, barriers to effective communication in health-care contexts, and communication skills training for providers. Drawing on the most current literature in this vibrant field, they show the transformations that new technologies such as e-mail and text messaging have brought to communication with and between patients and providers, consider the roles of caregivers, both formal and informal, and illustrate how health-care organizations impact on interpersonal interactions. Throughout the book, Sparks and Villagran deftly illustrate how communicative understandings of patient-provider interaction can have positive practical outcomes, feeding into health behaviour change, creating a communication environment which can improve health literacy and ultimately lead to better health outcomes. With groundbreaking insights, on-point explanations, and deeply moving examples,Patient and Provider Interaction illuminates and enriches what is most often one of the most important interactions of our lives.

Author Biography

Lisa Sparks is Foster and Mary McGaw Endowed Professor in Behavioral Sciences at Chapman University and a Full Member of the Chao Family Comprehensive/NCI Designated Cancer Center at the University of California, Irvine. Melinda Villagran is Associate Professor and Director of Military Programs in Communication at George Mason University.

Table of Contents

List of Tablesp. vi
Acknowledgments and Dedicationp. vii
Patient and Provider Interaction: Prologuep. ix
Introduction to Patient and Provider Interactionp. 1
Patient and Provider Interaction: Introductionp. 3
Health Literacyp. 11
Characteristics Influencing Patient and Provider Interactionp. 29
Patient Characteristicsp. 31
Provider Characteristicsp. 51
Caregiving Characteristicsp. 70
Culture and Identity Influences on Patient and Provider Interactionp. 91
Cultural Characteristicsp. 93
Social Identityp. 109
Mediated and Organizational Influences on Patient and Provider Interactionp. 125
Social Mediap. 127
Health-care Organizations and Teamsp. 142
Patient and Provider Interaction Epiloguep. 161
Patient and Provider Interaction: Epiloguep. 163
Referencesp. 166
Indexp. 213
Table of Contents provided by Ingram. All Rights Reserved.

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