Pearson's Administrative Medical Assisting

by Beaman, Nina; Fleming-MCPhillips, Lorraine

• ISBN13: 9780132209045
• ISBN10: 0132209047
• Edition: 1st
• Format: Paperback
• Copyright: 2007-01-01
• Publisher: Prentice Hall

Summary

This is volume I of a brand new Medical Assisting text that is all about Connections: Medical Assistant's connections with patients, physicians, offices and jobs. A student's connection with the book, their instructor and their newly chosen profession is a recipe for success. This text is available as one comprehensive textbook or can be purchased in a three volume set. Volume 1- Administrative, Volume 2- Anatomy and Physiology and Volume 3- Clinical may also be sold separately. Pearson's Comprehensive Medical Assisting, 1e, is the first book to help students succeed in both the classroom and in their careers. It helps students take information from "what you need to do" to "how to do it". Strong integration of tips, hints and guidelines help students avoid common performance mishaps while peforming clinical skills and the softer skills (e.g. timeliness, presentation, interpersonal relations).

Table of Contents

Unit One Introduction to Health Care	1	(92)
Medical Assisting: The Profession	2	(12)
History of Medical Assisting	4	(1)
Education and Training for the Medical Assistant	4	(1)
Role of the Medical Assistant	5	(2)
Characteristics of a Good Medical Assistant	7	(2)
Professional Organizations	9	(1)
Career Opportunities	10	(4)
Medical Science: History and Practice	14	(28)
History of Medicine	16	(7)
Medical Practitioners	23	(1)
Medical Practice Acts	24	(1)
Health Care Costs and Payments	25	(1)
Types of Medical Practices	26	(1)
Medical and Surgical Specialties	27	(3)
Health Care Institutions	30	(3)
Allied Health Professionals	33	(5)
Centers for Disease Control	38	(4)
Medical Law and Ethics	42	(22)
Classification of Law	44	(2)
Professional Liability	46	(3)
Patient/Physician Relationship	49	(3)
Documentation	52	(1)
Public Duties of Physicians	53	(1)
Drug Regulations	53	(1)
Role of the Medical Assistant	54	(2)
Code of Ethics	56	(1)
Medical Ethics	56	(1)
AMA Principles of Medical Ethics	57	(1)
Medical Assistant's Principles of Medical Ethics	57	(1)
Medical Assistant's Standard of Care	58	(1)
The Patient's Bill of Rights	58	(1)
Confidentiality	59	(1)
Ethical Issues and Personal Choice	60	(4)
Communication: Verbal and Nonverbal	64	(29)
Interpersonal Dynamics	66	(2)
The Communication Process	68	(4)
Communication Techniques	72	(1)
Procedure 4-1: Effective Listening Skills	73	(2)
Assertive versus Aggressive Behavior	75	(1)
Barriers to Communication	76	(4)
Communication in Special Circumstances	80	(1)
Procedure 4-2: Assisting the Hearing Impaired Patient	81	(3)
Intraoffice Communication	84	(1)
Staff Arrangements	85	(2)
Communication and Patients' Rights	87	(2)
Advising Patients	89	(1)
Communication and Patient Education	89	(4)
Unit Two Administrative Medical Assisting	93
The Office Environment	94	(18)
General Safety Measures	96	(1)
Guidelines 5-1: General Safety Measures	96	(1)
Guidelines 5-2: Handling a Disaster	97	(1)
Employee Safety	98	(1)
Hazardous Medical Waste	99	(1)
OSHA Bloodborne Pathogens Standards/Universal Precautions	100	(1)
Housekeeping Safety	101	(1)
Guidelines 5-3: Using Personal Protective Equipment and Clothing from OSHA	101	(1)
Proper Body Mechanics	102	(1)
Office Security	102	(1)
Guidelines 5-4: Housekeeping Procedures from OSHA	103	(2)
Ergonomics in the Medical Office	105	(1)
Quality Medical Care	105	(1)
What Is Quality Assurance?	106	(6)
Telephone Techniques	112	(16)
Telephone Techniques	114	(3)
Procedure 6-1: Taking a Telephone Message	117	(2)
Typical Incoming Calls	119	(2)
Prescription Refill Requests	121	(1)
Telephone Triage	121	(1)
Handling Difficult Calls	122	(1)
Using a Telephone Directory	122	(1)
Procedure 6-2: Taking a Prescription Refill Message	122	(1)
Long Distance Calls	123	(1)
Using an Answering Service	124	(1)
Procedure 6-3: Placing a Conference Call	124	(1)
Handling an Emergency Telephone Call	125	(3)
Patient Reception	128	(14)
Duties of a Receptionist	130	(1)
Personal Characteristics and Physical Appearance	131	(1)
Opening the Office	132	(1)
Collating Records	132	(1)
Procedure 7-1: Opening the Office	133	(1)
Procedure 7-2: Collating Records	133	(1)
Greeting the Patient Upon Arrival	134	(1)
Registering New Patients	135	(1)
Charge Slips	135	(1)
Consideration for the Patient's Time	135	(1)
Escorting the Patient into the Examination Room	136	(1)
Managing Disturbances	137	(1)
No-Shows	138	(1)
Closing the Office	138	(1)
Procedure 7-3: Closing the Office	139	(3)
Appointment Scheduling	142	(16)
Appointment Schedules	144	(2)
Scheduling Systems	146	(2)
Patient Scheduling Process	148	(2)
Procedure 8-1: Scheduling Patients	150	(1)
Patient Referrals	151	(1)
Hospital Admission Scheduling	151	(1)
Scheduling Surgery and Outpatient Procedures	151	(1)
Appointment Exceptions	151	(1)
Procedure 8-2: Scheduling Inpatient Surgical Procedures	152	(1)
Procedure 8-3: Scheduling an Outpatient Procedure	153	(1)
Telephone and E-mail Scheduling	154	(1)
New Patient Appointments	154	(1)
Established Patient Appointments	155	(1)
Scheduling Other Types of Appointments	155	(3)
Office Facilities, Equipment, and Supplies	158	(12)
Medical Office Facility	160	(1)
Office Layout	160	(3)
Office Equipment	163	(2)
Procedure 9-1: Operating a Transcriber	165	(1)
Supplies	166	(4)
Written Communication	170	(22)
Letter Writing	172	(1)
Word Choice	172	(2)
Composing Letters	174	(5)
Guidelines 10-1: Using Courtesy Titles	179	(1)
Letter Styles	180	(1)
Procedure 10-1: Composing a Business Letter	180	(1)
Interoffice Memoranda	181	(1)
Proofreading	181	(1)
Editing	181	(1)
Guidelines 10-2: Proofreading	181	(2)
Abbreviations	183	(1)
Reference Materials	183	(1)
Preparing Outgoing Mail	183	(2)
Classifications of Mail	185	(2)
Size Requirements for Mail	187	(1)
Mail Handling Tips	187	(1)
Electronic Mail (E-mail)	187	(1)
Procedure 10-2: Opening the Daily Mail	188	(1)
Reflection on a Medical Practice	189	(3)
Computers in the Medical Office	192	(14)
Use of Computers in Medicine	194	(1)
Types of Computers	194	(1)
Basic Computer Components	194	(4)
Security for the Computer System	198	(1)
Selecting a Computer System	199	(1)
The Internet	199	(2)
Electronic Signatures	201	(1)
Computers and Ergonomics	202	(4)
Managing Medical Records	206	(20)
The Medical Record	208	(2)
Procedure 12-1: Adding or Changing Items on a Patient's Record	210	(2)
Filing	212	(1)
Procedure 12-2: Organize a Patient's Medical Record	213	(3)
Procedure 12-3: Filing a Record Alphabetically	216	(1)
Procedure 12-4: Filing a Record Numerically Using the Terminal Digit Filing System	217	(2)
Guidelines 12-1: Locating Missing Files	219	(1)
Quality Assurance for Quality Medical Care	219	(2)
Releasing Medical Records	221	(1)
Storing Medical Records	221	(1)
Medical Transcription	222	(1)
Ownership of the Medical Record	222	(1)
Retention and Destruction of Medical Records	223	(3)
Fees, Billing, Collections, and Credit	226	(20)
Professional Fees	228	(1)
Billing	229	(2)
Credit Policy	231	(1)
Collections	232	(1)
Guidelines 13-1: Collections	232	(1)
Guidelines 13-2: Making Collections	233	(2)
Accounting Systems	235	(1)
Guidelines 13-3: Manual Bookkeeping	235	(2)
Bookkeeping Systems	237	(1)
Procedure 13-1: Perform Accounts Receivable	237	(4)
Procedure 13-2: Pegboard System	241	(2)
Computerized Systems	243	(1)
Professional Courtesy	244	(2)
Financial Management	246	(22)
Function of Banking	248	(1)
Checks	249	(1)
Procedure 14-1: Prepare a Check	250	(4)
Paying Bills	254	(1)
Procedure 14-2: Post Non-sufficient Funds Checks	255	(1)
Deposits	256	(1)
Procedure 14-3: Prepare a Deposit Slip	256	(1)
Accepting Cash	257	(1)
Cash Disbursement	258	(1)
Bank Hold on Accounts	258	(1)
Bank Statement	258	(1)
Saving Documentation	259	(1)
Procedure 14-4: Reconciling a Bank Statement	259	(1)
Petty Cash	260	(1)
Payroll	260	(2)
Procedure 14-5: Generating Payroll in a Medical Office	262	(6)
Medical Insurance	268	(16)
Purpose of Health Insurance	270	(1)
Health Insurance and Availability of Health Insurance	270	(1)
Managed Care Organizations (MCOs)	270	(3)
Commercial Plans	273	(1)
Government Programs	274	(2)
Types of Health Insurance Benefits	276	(1)
Payment of Benefits	276	(2)
Procedure 15-1: Perform Billing and Collection Procedures	278	(1)
Verification of Insurance Benefits	279	(1)
Procedure 15-2: Apply Third Party Guidelines	279	(1)
Fee Schedules	280	(1)
Procedure 15-3: Apply Managed Care Policies and Procedures	280	(1)
Health Care Cost Containment	280	(1)
The Federal Register	281	(3)
Medical Insurance Claims	284	(14)
Types of Health Insurance Claim Forms	286	(2)
Type of Claims	288	(2)
The Claim Form	290	(1)
Claims Processing	290	(1)
Procedure 16-1: Completing the CMS-1500 Form	291	(4)
Claim Security	295	(1)
Tracking Claim Forms	295	(3)
Medical Coding	298	(18)
Insurance Coding	300	(1)
Understanding the ICD-9-CM	300	(3)
Procedure Coding	303	(2)
Procedure 17-1: ICD-9-CM Coding	305	(1)
Getting to Know the CPT	305	(3)
Insurance Fraud	308	(2)
Procedure 17-2: Assigning a CPT Code	310	(1)
Compliance Plan	311	(5)
Medical Office Management	316
Systems Approach to Office Management	318	(1)
The Office Manager	319	(2)
Procedure 18-1: Staff Meeting Procedures	321	(1)
Leadership Styles	322	(1)
Creating a Team Atmosphere	323	(1)
Hiring Procedures: Selecting the Right Staff Members	324	(2)
Orientation and Training	326	(2)
Using Performance Evaluation Effectively	328	(2)
Time Management	330	(1)
Personnel Policy Manual	331	(1)
Office Procedures Manual	332	(1)
Medical Meetings and Speaking Engagements	332	(1)
Patient Information Booklet	333	(1)
Medical Practice Marketing and Customer Service	333	(1)
Procedure 18-2: Developing a Patient Information Booklet	334
Appendix I Abbreviations and Symbols	1	(6)
Appendix II Glossary of Word Parts	7
Glossary	1	(1)
Index	1