Performance Leadership: The Next Practices to Motivate Your People, Align Stakeholders, and Lead Your Industry

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2008-09-29
  • Publisher: McGraw-Hill Education
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Why do so many scorecard projects fail? Why do managers treat information as a source of power to be protected, instead of an asset to be exploited? Clearly there has to be a better way of managing perfomance. After witnessing countless initiatives fail, Oracle thought leader and former Gartner analyst Frank Buytendijk challenges conventional wisdom on the best practices of performance management and developed a new framework that predicts and improves organizational behavior--which in turn maximizes business performance both inside and outside an organization.InPerformance Leadership, Buytendijk takes a breakthrough approach that focuses on people's behaviors both within and outside of the organization. He presents the "next practices" of performance management, revealing that the trick is to focus on human behaviors to create strategic alignment across the organization. After reviewing the most popular methodologies today, Frank shows how predicting and correcting human behaviors is the key to achieving your desired results.Performance management is intended to support decision making, manage business operations, and drive people's behavior. In most cases, however, the behavioral side is forgotten. The framework inPerformance Leadershipenables you to Motivate your people to follow a common path Avoid dysfunctional behaviors Create strategic alignment--all people taking the right actions Raise the bar of expected performanceFull of case studies, practical examples, and unconventional thinking,Performance Leadershipwill help you create better management processes and performance indicators that will help you make the most of your scorecards and strategic plans.Our changing performance landscape is still evolving, as it continues to be formed by strict regulations on compliance and transparency, a global economy, social pressures of greater corporate responsibility, and a wave of new business innovations. In this ever-changing new business environment,Performance Leadershipis a forward-thinking road map you cannot afford to be without.

Author Biography

Frank Buytendijk is one of the world's most respected authorities on business intelligence and performance management. Over the last two decades, through his research and his presentations worldwide, Frank has built a strong recognition. Currently, Frank is Vice President of Strategy for Oracle Corp.


Table of Contents

Acknowledgmentsp. vii
Introductionp. 1
A Review of Performance Management and What's Wrong with Itp. 5
Setting the Scenep. 7
Traditional Performance Managementp. 18
Measurement Drives Behaviorp. 34
Performance Leadership Frameworkp. 52
Practical Improvements for the Operational and Analytical Dimensionsp. 65
Operational and Analytical Alignmentp. 67
One Version of the Truthp. 82
Business Interfaces Drive Collaborationp. 99
Balancing Performance and Riskp. 119
Guiding Principles from the Values and Social Dimensionsp. 135
Values and Culturep. 137
The Social Role of Organizationsp. 161
The Return of the Mission Statementp. 190
Implementing the Performance Leadership Frameworkp. 211
Performance Networksp. 213
The Insurance Performance Networkp. 247
Supermarket Performance Networkp. 257
Telecom Performance Networkp. 267
Closing Thoughtsp. 277
Notesp. 281
Bibliographyp. 289
Indexp. 296
Table of Contents provided by Ingram. All Rights Reserved.

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