A Primer on Organizational Behavior, 7th Edition

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  • Edition: 7th
  • Format: Paperback
  • Copyright: 2007-11-01
  • Publisher: WILEY

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This book introduces the reader to terms and concepts that are necessary to understand OB and their application to modern organizations. It also offers sufficient grounding in the field that enables the reader to read scholarly publications such as HR, CMR, and AMJ. This edition features new material on emotional intelligence, knowledge management, group dynamics, virtual teams, organizational change, and organizational structure.

Table of Contents

Management and Organizational Behaviorp. 1
Learning About Organizational Behaviorp. 2
Ethics and Organizational Behaviorp. 3
A Historical Framework for the Study of Management and OBp. 5
Early Managementp. 7
Classical Managementp. 8
Neoclassical Management and Organization Theoryp. 12
Modern Management and Organization Theoryp. 15
Societal Change and Organizational Behaviorp. 20
OB and Advanced Information and Manufacturing Technologiesp. 20
The Quality Movementp. 25
Discontent, Cynicism, and Fear in the Workplacep. 26
Sociodemographic Diversity in the Workplacep. 29
Fads and Foibles in Managementp. 31
Conclusionp. 32
Notesp. 33
Perception, Attitudes, and Individual Differencesp. 41
Basic Internal Perceptual Organizing Patternsp. 42
Gestalt Psychologyp. 42
External Factors in Perceptionp. 44
Social and Interpersonal Perceptionp. 45
Schemas and Scriptsp. 45
Perceptual Distortionp. 46
Attribution Theoryp. 49
Perception and Individual Differencesp. 51
Personalityp. 52
Self-Conceptp. 54
Perception, Individual Differences, and Decision Makingp. 55
Attitudes and Attitude Formationp. 57
Attitude Formationp. 58
Attitude Changep. 58
Emotional Intelligencep. 61
Conclusion: The Social Context of Judgment and Choicep. 62
Notesp. 63
Motivationp. 70
Managerial Assumptions about Human Naturep. 70
Static-Content Theories of Motivationp. 72
Maslow's Hierarchy of Needsp. 72
Alderfer's ERG Theoryp. 74
McClelland's Theory of Socially Acquired Needsp. 74
Needs and Goal Orientationp. 75
Herzberg's Motivator-Hygiene Theoryp. 76
Managerial Application: Work Design and Job Enrichmentp. 78
Process Theories of Motivationp. 81
Expectancy Theoryp. 82
Path-Goal Theory of Motivationp. 84
Goal-Setting Theoryp. 84
Managerial Application: Management by Objectivesp. 86
Environmentally Based Theories of Motivationp. 86
Operant Conditioning and Reinforcement Theoryp. 87
Managerial Application: Organizational Behavior Modificationp. 88
Punishment and Disciplinep. 89
Social Comparison Theoryp. 90
Intrinsic and Extrinsic Rewards and Motivationp. 93
Managerial Application: Gainsharingp. 94
Motivation and the Psychological Contractp. 95
Organizational Commitment and the Psychological Contractp. 96
Choosing an Appropriate Motivational Modelp. 98
Contrasting Motivation and Learningp. 99
Conclusionp. 99
Notesp. 100
Communicationp. 112
The Communication Processp. 112
Interpersonal Communicationp. 114
Communication Modesp. 115
Barriers to Effective Communicationp. 120
Improving Interpersonal Communicationp. 122
Organizational Communicationp. 125
Knowledge Managementp. 125
Communication Networksp. 128
Organizational Symbols and Ritualsp. 132
In-House Publicationsp. 132
Communication Rolesp. 133
Media Richness and Communication Effectivenessp. 135
Envisioning and Communicating Organizational Changep. 138
Ethics in Organizational Communicationp. 139
Conclusionp. 140
Notesp. 140
Group Dynamicsp. 148
Types of Groupsp. 148
Primary and Secondary Groupsp. 149
Formal and Informal Groupsp. 149
Heterogeneous and Homogeneous Groupsp. 150
Interacting and Nominal Groupsp. 150
Permanent and Temporary Groupsp. 152
Basic Attributes of Groupsp. 152
Individual and Group Statusp. 153
Rolesp. 153
Normsp. 155
Cohesivenessp. 156
Group (Organizational) Commitmentp. 158
Groupthinkp. 158
Choice-Shift (Risky-Shift) Phenomenonp. 160
Social Loafingp. 161
Group Process and Developmentp. 162
Group Developmentp. 162
Group and Organizational Socializationp. 165
Observation of Group Processp. 167
Conclusionp. 171
Notesp. 172
Work Teams and Intergroup Relations: Managing Collaboration and Conflictp. 179
Work Teamsp. 179
Managing Teamsp. 180
Teams and Social Identity Theoryp. 181
Trust Building and Teamworkp. 182
Teams in Actionp. 183
Virtual Teamsp. 188
Team Conflictp. 193
Intergroup Relationsp. 193
Group Interdependencep. 194
Intergroup Conflictp. 196
Conclusion: Implications for Managersp. 200
Notesp. 202
Leadership, Power, and the Managerp. 208
Leadership and Powerp. 209
Power and Authorityp. 209
Types of Powerp. 210
The Need for Power in Managerial Performancep. 211
Theories of Leadershipp. 212
Trait Theoryp. 212
Behavioral and Functional Theoriesp. 214
Contingency Theoriesp. 221
Attribution Theoryp. 228
Leader-Member Relationsp. 229
Leadership and Managementp. 230
Mintzberg's Managerial Role Setp. 231
The Role of the General Managerp. 232
Implications for Management and Leadershipp. 233
Substitutes for Leadership as Supervisionp. 234
Transformational Leadership and Organizational Changep. 237
Gender, Power, and Leadershipp. 240
Leadership: A Synthesisp. 241
Notesp. 243
Macro-Organizational Behavior: The Organization's Environmentp. 251
Organizational Environmentp. 251
Defining Organizational Environmentp. 252
Environmental Change and Uncertaintyp. 256
Organization-Environment Relationsp. 261
Controlling the Environmentp. 261
The International Environmentp. 266
Globalization and Organizational Behaviorp. 267
Transferability of Management Practicesp. 269
Societal Culture and Managementp. 271
Conclusionp. 274
Notesp. 275
Organization Structure and Designp. 282
Organizational Structurep. 283
Complexityp. 284
Formalizationp. 286
Centralizationp. 286
Key Organization Structure Challengesp. 286
Determinants of Structurep. 291
Organization Designp. 297
Simple Structurep. 298
The Functional Organizationp. 299
The Divisionalized Formp. 301
Adhocracyp. 301
Market-Based, Network Organizational Formsp. 307
Conclusionp. 312
Notesp. 314
Organizational Culture and Effectivenessp. 320
Organizational Culturep. 320
Uniqueness of Organizational Culturesp. 322
Objective and Subjective Organizational Culturep. 323
Organizational Subculturesp. 324
Summaryp. 325
Diagnosing Organizational Culturep. 325
Culture Change in Organizationsp. 328
Culture as Sustained Competitive Advantagep. 334
Ethical Considerations and Organizational Culturep. 334
Organizational Climatep. 335
Organizational Effectivenessp. 336
One-Dimensional Views of Effectivenessp. 336
Competing Values and Organizational Effectivenessp. 339
Conclusionp. 342
Notesp. 342
Organization Development and Changep. 348
Organization Developmentp. 348
Laboratory Trainingp. 349
Survey Research and Feedbackp. 349
Sociotechnical Systemsp. 352
The Nature of Organization Developmentp. 353
Intervention Strategies and Changep. 361
Managing Organization Changep. 368
Changemakersp. 369
Approaches to Organizational Changep. 369
Enabling Large-Scale Organization Changep. 371
Interventions and Organizational Politicsp. 372
Resistance, Support, and Coping with Changep. 373
Organizational Downsizing, Retrenchment, and Resizingp. 376
Conclusionp. 379
Notesp. 379
The Research Process in Organizational Behaviorp. 389
Statistical Analysisp. 416
How to Read a Research-Oriented Journal Articlep. 430
Indexp. 453
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