Principles Of Information Systems

by Stair,Ralph

• ISBN13: 9780619215613
• ISBN10: 0619215615
• Edition: 7th
• Format: Hardcover
• Copyright: 2005-01-28
• Publisher: Cengage Learning

Summary

This new edition of Principles of Information Systems builds on the successful pedagogy of its previous editions and goes the distance to provide a new and highly comprehensive IS textbook. Experienced authors Ralph Stair and George Reynolds keep their readers engaged with the main concepts of the IS discipline via clear learning objectives, which are reinforced with up-to-date business examples and hands-on practice. The revised coverage includes increased global and career emphasis, extensive end-of-chapter material, and the integration of MIS Video and the MIS Companion CD.

Table of Contents

Preface	xxi
PART 1 An Overview	1	(86)
An Introduction to Information Systems	2	(44)
Boehringer Ingelheim, GMBH, Germany	3	(2)
Information Concepts	5	(3)
Data Versus Information	5	(2)
The Characteristics of Valuable Information	7	(1)
The Value of Information	7	(1)
System and Modeling Concepts	8	(4)
System Components and Concepts	9	(2)
System Performance and Standards	11	(1)
System Variables and Parameters	11	(1)
Information Systems @ Work: Delta Sings a New Song with a Focus on Information Systems	12	(3)
Modeling a System	13	(2)
What Is an Information System?	15	(6)
Input, Processing, Output, Feedback	15	(1)
Manual and Computerized Information Systems	16	(1)
Computer-Based Information Systems	17	(4)
Business Information Systems	21	(2)
Electronic and Mobile Commerce	21	(2)
Ethical and Societal Issues: Phishing for Visa Card Customers	23	(9)
Transaction Processing Systems and Enterprise Resource Planning	25	(1)
Information and Decision Support Systems	26	(3)
Specialized Business Information Systems: Artificial Intelligence, Expert Systems, and Virtual Reality	29	(3)
Systems Development	32	(1)
Systems Investigation and Analysis	33	(1)
Systems Design, Implementation, Maintenance, and Review	33	(1)
Information Systems in Society, Business, and Industry	33	(9)
Security, Privacy, and Ethical Issues in Information Systems and the Internet	33	(2)
Computer and Information Systems Literacy	35	(1)
Information Systems in the Functional Areas of Business	36	(1)
Information Systems in Industry	36	(6)
Case One: Tyndall Federal Credit Union Explores New ATM Services	42	(1)
Case Two: The Queen Mary 2 and partner	43	(1)
Case Three: My Family Comforts Its Members	44	(2)
Information Systems in Organizations	46	(41)
Whirlpool Corporation Worldwide, United States	47	(1)
Organizations and Information Systems	48	(13)
Organizational Structure	51	(3)
Organizational Culture and Change	54	(3)
Reengineering	57	(1)
Continuous Improvement	58	(1)
Technology Diffusion, Infusion, and Acceptance	59	(1)
Total Quality Management	59	(1)
Outsourcing, On-Demand Computing, and Downsizing	60	(1)
Ethical and Societal Issues: The U.S. Offshore Outsourcing Dilemma	61	(2)
Organizations in a Global Society	62	(1)
Competitive Advantage	63	(4)
Factors That Lead Firms to Seek Competitive Advantage	63	(1)
Strategic Planning for Competitive Advantage	64	(3)
Performance-Based Information Systems	67	(2)
Productivity	68	(1)
Return on Investment and the Value of Information Systems	68	(1)
Information Systems @ Work: OneBeacon Focuses on Information Systems	69	(2)
Risk	70	(1)
Careers in Information Systems	71	(12)
Roles, Functions, and Careers in the IS Department	72	(3)
Typical IS Titles and Functions	75	(2)
Other IS Careers	77	(6)
Case One: Ingersoll-Rand and the 21st Supplier	83	(1)
Case Two: The Bank of Montreal Learns from Past Mistakes	83	(1)
Case Three: Shell Oil Saves with Contingent Workforce Management System	84	(3)
PART 2 Information Technology Concepts	87	(260)
Hardware: Input, Processing, and Output Devices	88	(52)
Porsche AG, Germany	89	(1)
Computer Systems: Integrating the Power of Technology	90	(3)
Hardware Components	92	(1)
Hardware Components in Action	92	(1)
Processing and Memory Devices: Power, Speed, and Capacity	93	(9)
Processing Characteristics and Functions	94	(4)
Memory Characteristics and Functions	98	(2)
Multiprocessing	100	(2)
Secondary Storage	102	(7)
Access Methods	103	(1)
Secondary Storage Devices	103	(4)
Enterprise Storage Options	107	(2)
Input and Output Devices: the Gateway to Computer Systems	109	(6)
Characteristics and Functionality	110	(1)
Input Devices	111	(4)
Information Systems @ Work: Banks Weigh Move to Improved Check-Clearing Process	115	(2)
Ethical and Societal Issues: Medication Management Systems	117	(5)
Output Devices	118	(3)
Special-Purpose Input and Output Devices	121	(1)
Computer System Types, Selecting, and Upgrading	122	(12)
Computer System Types	122	(4)
Selecting and Upgrading Computer Systems	126	(8)
Case One: Hilton Hotels Implements ``OnQ''	134	(1)
Case Two: U. S. Post Office Information System Initiative	135	(1)
Case Three: People Soft Offers Hosting Services	136	(4)
Software: Systems and Application Software	140	(52)
Jones Lang Lasalle, United States	141	(2)
An Overview of Software	143	(2)
Systems Software	143	(1)
Application Software	143	(1)
Supporting Individual, Group, and Organizational Goals	144	(1)
Systems Software	145	(13)
Operating Systems	145	(4)
Current Operating Systems	149	(3)
Workgroup Operating Systems	152	(2)
Enterprise Operating Systems	154	(1)
Operating Systems for Small Computers and Special-Purpose Devices	154	(2)
Utility Programs	156	(2)
Middleware	158	(1)
Application Software	158	(3)
Types and Functions of Application Software	158	(2)
Personal Application Software	160	(1)
Information Systems @ Work: Telstra Benefits from E-Training for Managers	161	(10)
Workgroup Application Software	168	(1)
Enterprise Application Software	169	(2)
Application Software for Information, Decision Support, and Specialized Purposes	171	(1)
Programming Languages	171	(5)
The Evolution of Programming Languages	171	(4)
Selecting a Programming Language	175	(1)
Software Issues and Trends	176	(3)
Software Bugs	176	(1)
Copyrights and Licenses	176	(1)
Open-Source Software	177	(1)
Shareware, Freeware, and Public Domain Software	178	(1)
Multiorganizational Software Development	178	(1)
Ethical and Societal Issues: Weighing the Benefits of Open Source	179	(7)
Software Upgrades	180	(1)
Global Software Support	180	(6)
Case One: PACS at North Bronx Healthcare Network	186	(1)
Case Two: Alaska Airlines Drops Sabre for Speed	187	(1)
Case Three: UPS Provides Shipping Management Software to Customers	188	(4)
Organizing Data and Information	192	(48)
DDB Worldwide, United States	193	(3)
Data Management	196	(5)
The Hierarchy of Data	196	(1)
Data Entities, Attributes, and Keys	197	(1)
The Traditional Approach Versus the Database Approach	198	(3)
Data Modeling and the Relational Database Model	201	(5)
Data Modeling	201	(1)
The Relational Database Model	202	(4)
Database Management Systems (DBMS)	206	(11)
Overview of Database Types	206	(1)
Providing a User View	207	(1)
Creating and Modifying the Database	208	(2)
Storing and Retrieving Data	210	(1)
Manipulating Data and Generating Reports	211	(2)
Database Administration	213	(1)
Popular Database Management Systems	214	(1)
Special-Purpose Database Systems	215	(1)
Selecting a Database Management System	215	(2)
Using Databases with Other Software	217	(1)
Database Applications	217	(1)
Linking the Company Database to the Internet	217	(1)
Information Systems @ Work: Web-Based DBMS Empowers Cruise Line Personnel	218	(5)
Data Warehouses, Data Marts, and Data Mining	219	(4)
Ethical and Societal Issues: The Growing Cost of Data-Related Regulations	223	(13)
Business Intelligence	224	(1)
Distributed Databases	225	(2)
Online Analytical Processing (OLAP)	227	(1)
Open Database Connectivity (ODBC)	228	(1)
Object-Oriented and Object-Relational Database Management Systems	229	(1)
Visual, Audio, and Other Database Systems	229	(7)
Case One: Brazilian Grocer Gets Personal with Customers	236	(1)
Case Two: DBMS Upgrade Faces Employee Opposition	237	(1)
Case Three: Hyundai Shoots for #1 with Executive DBMS	238	(2)
Telecommunications and Networks	240	(54)
The Barilla Group, Italy	241	(2)
An Overview of Communications Systems	243	(2)
Communications	243	(1)
Telecommunications	244	(1)
Communications Channels	245	(7)
Basic Communications Channel Characteristics	245	(1)
Channel Bandwidth and Information-Carrying Capacity	246	(1)
Types of Media	246	(4)
Modems	250	(1)
Special-Purpose Modems	250	(2)
Carriers and Services	252	(4)
Local Exchange Carriers	252	(1)
Competitive Local Exchange Carriers	253	(1)
Long-Distance Carriers	253	(1)
Switched and Dedicated Lines	254	(1)
Voice and Data Convergence	255	(1)
Phone and Dialing Services	255	(1)
WATS	256	(1)
ISDN	256	(3)
T-Carrier System	256	(1)
Digital Subscriber Line (DSL)	257	(1)
Wireless Mobile	257	(2)
Networks	259	(6)
Network Types	259	(3)
Network Topology	262	(1)
Terminal-to-Host, File Server, and Client/Server Systems	263	(2)
Interconnecting Networks	265	(5)
Communications Protocols	265	(2)
Wireless Communications Protocols	267	(3)
Ethical and Societal Issues: Manufacturers and Retailers Grapple with RFID and Privacy	270	(3)
Network Switching Devices	271	(2)
Network Basics	273	(2)
Basic Processing Strategies	273	(1)
Communications Software	274	(1)
Telecommunications Applications	275	(4)
Linking Personal Computers to Mainframes and Networks	275	(1)
Voice Mail	276	(1)
Electronic Software Distribution	276	(1)
Electronic Document Distribution	276	(1)
Call Centers	276	(1)
Telecommuting	277	(1)
Videoconferencing	278	(1)
Information Systems @ Work: Live, Work, and Play in Luxury at the Heliopolis Complex	279	(10)
Electronic Data Interchange	280	(1)
Public Network Services	281	(1)
Electronic Funds Transfer	281	(2)
Distance Learning	283	(1)
Specialized Systems and Services	283	(6)
Case One: Stop & Shop Customers Make a New Buddy	289	(1)
Case Two: Application Performance Monitoring at JC Penney	290	(1)
Case Three: Hospitals Turn Burden into Benefit	291	(3)
The Internet, Intranets, and Extranets	294	(53)
Colliers International, USA	295	(2)
Use and Functioning of the Internet	297	(4)
How the Internet Works	299	(2)
Ethical and Societal Issues: Entrepreneurs Work to Lessen the Global Divide	301	(3)
Internet Service Providers	302	(2)
The World Wide Web	304	(9)
Web Browsers	307	(1)
Search Engines	307	(2)
Web Programming Languages	309	(1)
Business Uses of the Web	310	(1)
Developing Web Content	311	(1)
Web Services	312	(1)
Internet and Web Applications	313	(5)
E-Mail and Instant Messaging	313	(3)
Internet Cell Phones and Handheld Computers	316	(1)
Career Information and Job Searching	316	(1)
Telnet and FTP	317	(1)
Web Log (Blog)	317	(1)
Information Systems @ Work: Inscene Embassy Changes Marketing Focus with Blogs	318	(8)
Usenet and Newsgroups	319	(1)
Chat Rooms	320	(1)
Internet Phone and Videoconferencing Services	320	(2)
Content Streaming	322	(1)
Shopping on the Web	322	(1)
Web Auctions	323	(1)
Music, Radio, and Video on the Internet	323	(1)
Office on the Web	324	(1)
Internet Sites in Three Dimensions	324	(1)
Free Software and Services	324	(1)
Other Internet Services and Applications	325	(1)
Intranets and Extranets	326	(2)
Net Issues	328	(10)
Management Issues	328	(1)
Service and Speed Issues	328	(1)
Privacy, Fraud, Security, and Unauthorized Internet Sites	329	(9)
Case One: Eastman Chemical Revamps with Web Services	338	(1)
Case Two: Sentry Insurance Provides Secure VPN Access	339	(1)
Case Three: Best Western: First to Provide Free Internet	340	(2)
Part 2 World Views Case: Australian Film Studio Benefits from Broadband Networks--and Location	342	(2)
Part 2 World Views Case: Virtual Learning Environment Provides Instruction Flexibility	344	(3)
PART 3 Business Information Systems	347	(206)
Electronic Commerce	348	(50)
Sprint, United States; And Sony, Japan	349	(1)
An Introduction to Electronic Commerce	350	(8)
Multistage Model for E-Commerce	352	(3)
E-Commerce Challenges	355	(1)
The E-Commerce Supply Chain	356	(1)
Business-to-Business (B2B) E-Commerce	357	(1)
Ethical and societal Issues: Canadian Prescription Drug Web Sites	358	(4)
Business-to-Consumer (B2C) E-Commerce	359	(1)
Consumer-to-Consumer (C2C) E-Commerce	359	(1)
Global E-Commerce	359	(3)
Mobile Commerce	362	(1)
Mobile Commerce in Perspective	362	(1)
Technology Needed for Mobile Commerce	362	(1)
Anywhere, Anytime Applications of Mobile Commerce	363	(1)
E-Commerce Applications	363	(7)
Retail and Wholesale	363	(1)
Manufacturing	364	(2)
Marketing	366	(1)
Investment and Finance	367	(2)
Auctions	369	(1)
Technology Infrastructure	370	(4)
Hardware	370	(1)
Web Server Software	371	(1)
E-Commerce Software	372	(1)
E-Commerce Transaction Processing	373	(1)
Electronic Payment Systems	374	(1)
Secure Sockets Layer	374	(1)
Information Systems @ Work: Marketing Meets Search Engine	375	(3)
Electronic Cash	376	(1)
Electronic Wallets	377	(1)
Smart, Credit, Charge, and Debit Cards	377	(1)
Threats to E-Commerce	378	(5)
E- and M-Commerce Incidents	378	(1)
Theft of Intellectual Property	379	(1)
Fraud	380	(2)
Invasion of Consumer Privacy	382	(1)
Strategies for Successful E-Commerce	383	(9)
Developing an Effective Web Presence	384	(1)
Putting Up a Web Site	384	(1)
Building Traffic to Your Web Site	385	(1)
Maintaining and Improving Your Web Site	385	(7)
Case One: Izumiya of Japan: E-Commerce Poster Child	392	(1)
Case Two: Dylan's Candy Bar Sweetens Its Sales with E-Commerce	393	(1)
Case Three: RealEstate.com: Buying and Selling Homes Online	394	(4)
Transaction Processing and Enterprise Resource Planning Systems	398	(54)
McDonald's, United States	399	(2)
An Overview of Transaction Processing Systems	401	(6)
Traditional Transaction Processing Methods and Objectives	402	(5)
Transaction Processing Activities	407	(3)
Data Collection	408	(1)
Data Editing	409	(1)
Data Correction	409	(1)
Data Manipulation	409	(1)
Data Storage	409	(1)
Document Production and Reports	410	(1)
Control and Management Issues	410	(2)
Business Continuity Planning	410	(1)
Disaster Recovery	411	(1)
Transaction Processing System Audit	411	(1)
Traditional Transaction Processing Applications	412	(3)
Order Processing Systems	413	(1)
Order Entry	413	(2)
Ethical and Societal Issues: TPSs for Everyone	415	(9)
Sales Configuration	416	(1)
Shipment Planning	417	(1)
Shipment Execution	418	(1)
Inventory Control	419	(1)
Invoicing	420	(1)
Customer Relationship Management (CRM)	421	(2)
Routing and Scheduling	423	(1)
Purchasing Systems	424	(4)
Inventory Control	424	(1)
Purchase Order Processing	424	(2)
Receiving	426	(1)
Accounts Payable	426	(2)
Accounting Systems	428	(6)
Budget	428	(1)
Accounts Receivable	429	(1)
Payroll	430	(2)
Asset Management	432	(1)
General Ledger	432	(2)
International Issues	434	(2)
Different Languages and Cultures	434	(1)
Disparities in Information System Infrastructure	434	(1)
Varying Laws and Customs Rules	434	(1)
Multiple Currencies	435	(1)
Enterprise Resource Planning	436	(3)
An Overview of Enterprise Resource Planning	436	(2)
Advantages and Disadvantages of ERP	438	(1)
Information Systems @ Work: ERP Consolidation Opens Doors for College Lender	439	(8)
Case One: Blue Cross Blue Shield CRM Wins BIG Customers	447	(1)
Case Two: Luxury Jet Service Develops TPS to Speed Customers on Their Way	448	(1)
Case Three: Point and Pay in Japan with KDDI	449	(3)
Information and Decision Support Systems	452	(54)
Kiku-Masamune Sake Brewing Co., Ltd, Japan	453	(2)
Decision Making and Problem Solving	455	(3)
Decision Making as a Component of Problem Solving	455	(1)
Programmed Versus Nonprogrammed Decisions	456	(1)
Optimization, Satisficing, and Heuristic Approaches	457	(1)
An Overview of Management Information Systems	458	(6)
Management Information Systems in Perspective	458	(1)
Inputs to a Management Information System	459	(1)
Outputs of a Management Information System	460	(3)
Characteristics of a Management Information System	463	(1)
Functional Aspects of the MIS	464	(9)
Financial Management Information Systems	465	(2)
Manufacturing Management Information Systems	467	(5)
Marketing Management Information Systems	472	(1)
Information Systems @ Work: A ``TaylorMade'' Information and Decision Support System	473	(7)
Human Resource Management Information Systems	476	(3)
Other Management Information Systems	479	(1)
An Overview of Decision Support Systems	480	(4)
Characteristics of a Decision Support System	481	(1)
Capabilities of a Decision Support System	482	(2)
A Comparison of DSS and MIS	484	(1)
Components of a Decision Support System	484	(2)
The Database	485	(1)
The Model Base	486	(1)
The Dialogue Manager	486	(1)
Group Support Systems	486	(5)
Characteristics of a GSS That Enhance Decision Making	487	(2)
GSS Software	489	(1)
GSS Alternatives	490	(1)
Executive Support Systems	491	(1)
Ethical and Societal Issues: CEOs ``Called to Action'' Regarding Information Security	492	(9)
Executive Support Systems in Perspective	493	(1)
Capabilities of Executive Support Systems	494	(7)
Case One: Sensory Systems Provide Better-Tasting Products for Kraft	501	(1)
Case Two: The Ups and Downs of the Ladder Industry	502	(1)
Case Three: Sanoma Magazines Follows Key Performance Indicators to Success	503	(3)
Specialized Business Information Systems: Artificial Intelligence, Expert Systems, Virtual Reality, and Other Specialized Systems	506	(47)
Amazon.Com, United States	507	(2)
An Overview of Artificial Intelligence	509	(8)
Artificial Intelligence in Perspective	509	(1)
The Nature of Intelligence	509	(2)
The Difference Between Natural and Artificial Intelligence	511	(1)
The Major Branches of Artificial Intelligence	512	(1)
Expert Systems	513	(1)
Robotics	513	(1)
Vision Systems	514	(1)
Natural Language Processing	514	(2)
Learning Systems	516	(1)
Neural Networks	516	(1)
Ethical and Societal Issues: Biologically Inspired Algorithms Fight Terrorists and Guide Businesses	517	(2)
Other Artificial Intelligence Applications	518	(1)
An Overview of Expert Systems	519	(12)
Characteristics and Limitations of an Expert System	520	(1)
When to Use Expert Systems	521	(1)
Components of Expert Systems	521	(3)
The Inference Engine	524	(1)
The Explanation Facility	525	(1)
The Knowledge Acquisition Facility	525	(1)
The User Interface	525	(1)
Expert Systems Development	526	(1)
The Development Process	526	(1)
Participants in Developing and Using Expert Systems	527	(1)
Expert Systems Development Tools and Techniques	527	(2)
Expert Systems Development Alternatives	529	(1)
Applications of Expert Systems and Artificial Intelligence	530	(1)
Information Systems @ Work: Moving Data---and Freight---Efficiently	531	(2)
Integrating Expert Systems	533	(1)
Virtual Reality	533	(5)
Interface Devices	534	(1)
Forms of Virtual Reality	535	(1)
Virtual Reality Applications	536	(2)
Other Specialized Systems	538	(7)
Case One: French Burgundy Wines: The Sweet Smell of Success	545	(1)
Case Two: Expert System Provides Safety in Nuclear Power Plants	546	(1)
Case Three: Bank Financial Corp. Gets a Lesson in Predictive Analytics	547	(2)
Part 3 World Views Case: Kulula.com: The Trials and Tribulations of a South African Online Airline	549	(4)
PART 4 Systems Development	553	(116)
Systems Investigation and Analysis	554	(56)
BMW, Germany	555	(2)
An Overview of Systems Development	557	(5)
Participants in Systems Development	557	(2)
Initiating Systems Development	559	(2)
Information Systems Planning and Aligning Corporate and IS Goals	561	(1)
Information Systems @ Work: Fakta Designs Financial Management System to Support Corporate Goals	562	(6)
Establishing Objectives for Systems Development	564	(2)
Web-Based Systems Development: The Internet, Intranets, Extranets, and E-Commerce	566	(1)
Systems Development and Enterprise Resource Planning	567	(1)
Systems Development Life Cycles	568	(9)
The Traditional Systems Development Life Cycle	569	(2)
Prototyping	571	(2)
Rapid Application Development, Agile Development, Joint Application Development, and Other Systems Development Approaches	573	(1)
The End-User Systems Development Life Cycle	574	(1)
Outsourcing and On Demand Computing	575	(2)
Factors Affecting Systems Development Success	577	(2)
Degree of Change	577	(2)
Ethical and Societal Issues: Complexity, Interoperability, and Control	579	(7)
Quality and Standards	580	(1)
The Capability Maturity Model (CMM)	581	(1)
Use of Project Management Tools	582	(2)
Use of Computer-Aided Software Engineering (Case) Tools	584	(1)
Object-Oriented Systems Development	585	(1)
Systems Investigation	586	(3)
Initiating Systems Investigation	586	(1)
Participants in Systems Investigation	586	(1)
Feasibility Analysis	587	(1)
Object-Oriented Systems Investigation	588	(1)
The Systems Investigation Report	588	(1)
Systems Analysis	589	(17)
General Considerations	589	(1)
Participants in Systems Analysis	590	(1)
Data Collection	590	(2)
Data Analysis	592	(3)
Requirements Analysis	595	(3)
Object-Oriented Systems Analysis	598	(1)
The Systems Analysis Report	598	(8)
Case One: Hackensack University Medical Center Consolidates Systems for Fast Information Access	606	(1)
Case Two: PepsiCo Implements New Procurement System to Minimize Costs	607	(1)
Case Three: Segway Stays Light and Nimble with Outsourced Systems	608	(2)
Systems Design, Implementation, Maintenance, and Review	610	(59)
The Home Depot, United States	611	(2)
Systems Design	613	(1)
Logical and Physical Design	613	(1)
Information Systems @ Work: AM General Designs RFID System for Just-in-Time Deliveries	614	(18)
Object-Oriented Design	618	(1)
Interface Design and Controls	619	(2)
Design of System Security and Control	621	(5)
Generating Systems Design Alternatives	626	(2)
Evaluating and Selecting a System Design	628	(1)
Evaluation Techniques	629	(1)
Freezing Design Specifications	630	(1)
The Contract	631	(1)
The Design Report	631	(1)
Systems Implementation	632	(13)
Acquiring Hardware from an IS Vendor	632	(2)
Acquiring Software: Make or Buy?	634	(6)
Acquiring Database and Telecommunications Systems	640	(1)
User Preparation	641	(1)
IS Personnel: Hiring and Training	642	(1)
Site Preparation	642	(1)
Data Preparation	642	(1)
Installation	643	(1)
Testing	643	(1)
Start-Up	644	(1)
User Acceptance	645	(1)
Systems Operation and Maintenance	645	(2)
Reasons for Maintenance	646	(1)
Ethical and Societal Issues: Finding Trust in Computer Systems	647	(3)
Types of Maintenance	648	(1)
The Request for Maintenance Form	648	(1)
Performing Maintenance	648	(1)
The Financial Implications of Maintenance	649	(1)
The Relationship between Maintenance and Design	650	(1)
Systems Review	650	(9)
Types of Review Procedures	651	(1)
Factors to Consider during Systems Review	651	(1)
System Performance Measurement	652	(7)
Case One: MetLife Selects the Best Technologies Around the Globe	659	(1)
Case Two: The Hudson River Park Trust Turns to Construction ASP	660	(1)
Case Three: Haworth Upgrades Supply Chain Systems	661	(3)
Part 4 World Views Case: Brandon Trust Develops MIS Capability for Improved Operations and Services	664	(2)
Part 4 World Views Case: Strategic Enterprise Management at International Manufacturing Corporation (IMC)	666	(3)
PART 5 Information Systems in Business and Society	669	(56)
Security, Privacy, and Ethical Issues in Information Sytems and the Internet	670	(55)
Computer Assisted Passenger Prescreening System, United States	671	(2)
Computer Waste and Mistakes	673	(1)
Computer Waste	673	(1)
Computer-Related Mistakes	673	(1)
Ethical and Societal Issues: CAN-SPAM: Deterrent or Accelerant?	674	(1)
Preventing Computer-Related Waste and Mistakes	675	(3)
Establishing Policies and Procedures	675	(1)
Implementing Policies and Procedures	676	(1)
Monitoring Policies and Procedures	677	(1)
Reviewing Policies and Procedures	677	(1)
Computer Crime	678	(2)
The Computer as a Tool to Commit Crime	680	(2)
Cyberterrorism	680	(1)
Identity Theft	681	(1)
The Computer as the Object of Crime	682	(9)
Illegal Access and Use	682	(1)
Data Alteration and Destruction	683	(3)
Using Antivirus Programs	686	(2)
Information and Equipment Theft	688	(1)
Software and Internet Software Piracy	688	(1)
Computer-Related Scams	689	(1)
International Computer Crime	690	(1)
Preventing Computer-Related Crime	691	(7)
Crime Prevention by State and Federal Agencies	691	(1)
Crime Prevention by Corporations	691	(3)
Using Intrusion Detection Software	694	(1)
Using Managed Security Service Providers (MSSPs)	694	(1)
Internet Laws for Libel and Protection of Decency	695	(2)
Preventing Crime on the Internet	697	(1)
Privacy Issues	698	(1)
Privacy and the Federal Government	698	(1)
Information Systems @ Work: UK BioBank Raises Privacy Issues	699	(7)
Privacy at Work	700	(1)
E-Mail Privacy	700	(1)
Privacy and the Internet	701	(1)
Fairness in Information Use	702	(1)
Federal Privacy Laws and Regulations	702	(2)
State Privacy Laws and Regulations	704	(1)
Corporate Privacy Policies	705	(1)
Individual Efforts to Protect Privacy	705	(1)
The Work Environment	706	(3)
Health Concerns	706	(1)
Avoiding Health and Environmental Problems	707	(2)
Ethical Issues in Information Systems	709	(8)
The AITP Code of Ethics	710	(1)
The ACM Code of Professional Conduct	711	(6)
Case One: Working to Reduce the Number of Software Vulnerabilities	717	(1)
Case Two: Beware Spyware!	718	(1)
Case Three: Cyberstalking	719	(3)
Part 5 World Views Case: Efforts to Build E-Government and an Information Society in Hungary	722	(3)
Glossary	725	(18)
Subject Index	743	(10)
Name and Company Index	753