Principles of Operations Management (with CD-ROM and InfoTrac)

by Raturi, Amitabh; Evans, James R.

• ISBN13: 9780324008968
• ISBN10: 0324008961
• Edition: CD
• Format: Paperback
• Copyright: 2004-02-18
• Publisher: Cengage Learning

Summary

Raturi's Principles of Operations Management is an abbreviated operations management book aimed specifically at the 4 to 10 week long MBA-level OM course.

Author Biography

Amitabh S. Raturi: University of Cincinnati James R. Evans: University of Cincinnati

Table of Contents

Preface
The Scope and Language of Operations Management	p. 1
What Is Operations Management?	p. 1
Operations Management and Competitiveness	p. 3
Products, Processes, and Supply Chains	p. 5
Key Decisions in Operations Management	p. 12
Evolution and Challenges of Modern Operations Management	p. 22
Operations Strategy and Performance Measurement	p. 32
Strategy and Strategic Planning	p. 32
Operations Strategy as Rational Choice	p. 39
Operations Strategy as an Organizational Process	p. 47
Operations Strategy as a Political Process	p. 50
Applying the Perspectives on Operations Strategy	p. 52
Measuring Operations Performance	p. 52
Product and Service Design and Development	p. 65
The Role of Operations in Product and Service Development	p. 65
The Product Life Cycle and the Economics of Product Development	p. 67
Speed-to-Market	p. 68
Structured Product Development Processes	p. 71
Product Development as a Cross-Functional Activity	p. 84
Emerging Issues in Product Development	p. 87
Process Design and Improvement	p. 96
The Importance of Processes	p. 97
Process Thinking	p. 99
Process Technology	p. 103
Work System Issues in Process Design	p. 105
Measuring Process Time Performance	p. 108
Process Variability	p. 111
Process Design and Flexibility	p. 116
Process Improvement	p. 120
Facilities and Capacity Planning	p. 130
Strategic Importance of Facilities and Capacity	p. 130
Facility Charters	p. 134
Capacity Measurement and Planning	p. 141
Timing of Capacity Decisions	p. 153
Quality Management	p. 163
Defining Quality	p. 163
Evolution and Importance of Quality Management	p. 166
Principles of Total Quality	p. 168
Foundations of Modern Quality: Philosophies of Deming, Juran, and Crosby	p. 169
Quality Management Frameworks	p. 173
Quality Control Systems	p. 182
Quality Improvement	p. 189
Supply Chain Management	p. 196
Supply Chains	p. 196
The Role of Inventories in Supply Chains	p. 202
Measuring Supply Chain Performance	p. 203
Supply Chain Strategy and Structure	p. 207
Variability and the Bullwhip Effect	p. 212
Managing Supply Chains	p. 217
Evolving Trends in Supply Chain Management	p. 222
Inventory Management and Enterprise Planning Systems	p. 228
Evolution of Enterprise Resource Planning	p. 229
Planning Approaches	p. 230
Planning and Scheduling with MRP	p. 234
Manufacturing Resource Planning	p. 242
Enterprise Resource Planning	p. 246
Lean Thinking and Just-in-Time Operations	p. 258
Lean Production	p. 258
Operation of a JIT System	p. 262
Constraint Management	p. 275
Six Sigma and Lean Production	p. 276
Projects in Contemporary Organizations	p. 283
Projects and Project Management	p. 283
Project Life Cycles	p. 293
Structuring and Scheduling Projects	p. 294
Managing Project Resources	p. 303
Project Budgeting and Earned Value Analysis	p. 307
Emerging Challenges in Operations Management	p. 318
Operations Management and Business Performance	p. 318
The Changing Landscape of Business and Society	p. 319
Emerging Challenges and Opportunities	p. 323
Operations Management in a Dynamic World	p. 338
End Notes	p. 341
Index	p. 353
Tools and Techniques in Operations Management
The Role of Quantitative Methods in OM
Linear Optimization Models in OM
The Taguchi Loss Function
Reliability
Queuing Models
Assembly-Line Balancing
Decision Analysis
Scoring Models for Facility Location
Center-of-Gravity Method
Forecasting
The Seven QC Tools
Poka-Yoke (Mistake-Proofing)
Process Capability Analysis
Statistical Process Control
Quantitative Inventory Models
Lot Sizing Techniques
Scheduling and Sequencing
Optimization and Probabilistic Models for Project Management
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