Procedures & Theory for Administrative Professionals (with CD-ROM)

by Fulton-Calkins, Patsy; Stulz, Karin M.

• ISBN13: 9780538730525
• ISBN10: 0538730528
• Edition: 6th
• Format: Hardcover
• Copyright: 2008-02-28
• Publisher: South-Western Educational Pub

Summary

In today's dynamic workplace, administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. From hard skills to soft skills, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e equips you to handle whatever workplace challenges may come your way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning gives you opportunities for unique solutions and ideas. Reflecting a changing marketplace, the sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Comprehensive and practical, this text is an excellent resource for those seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.

Table of Contents

The Workplace

The Workplace -- Constantly Changing

Workplace Team and Environment

Virtual Assistant

Workforce Behaviors

Your Professional Image

Anger, Stress, and Time Management

Ethical Theories and Behaviors

Communication Essentials

Written Communications

Verbal Communications and Presentations

Customer Service

Technology Basics

Technology Update

Workplace Mail and Copying

Telecommunications--Technology and Etiquette

Records and Financial Management

Managing Paper and Electronic Records

Financial Analyses -- Organizational and Personal

Meetings and Travel

Event Planning

Travel Arrangements

Career Advancement

Job Search and Advancement

Leadership Theories and Behaviors

Reference Guide

Glossary

Index

Table of Contents provided by Publisher. All Rights Reserved.