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9780761910305

Productivity in Public and Non Profit Organizations : Strategies and Techniques

by
  • ISBN13:

    9780761910305

  • ISBN10:

    0761910301

  • Format: Hardcover
  • Copyright: 1998-03-19
  • Publisher: Sage Publications, Inc

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Summary

This book provides an overview and assessment of state-of-the-art strategies for performance and productivity in public and non-profit organizations. It is research-based and draws on real cases. Topics include: rationales for productivity and performance improvement; evolution of productivity improvement; strategies for implementing improvement; analytical tools; strategic planning; organizational information technologies; TQM; benchmarking; partnering; re-engineering; project management strategies; and people-based productivity improvement strategies.

Table of Contents

Preface ix
Overview of Chapters xii(1)
Acknowledgments xiii
PART I. INTRODUCTION 3(26)
1. The Productivity Challenge
3(26)
The Need for Productivity
3(2)
Defining Productivity
5(5)
Is Productivity Improvement a Fad?
10(2)
A Strategic Perspective
12(2)
The Evolution of Productivity
14(5)
Some Challenges to Productivity
19(3)
The Sectors
22(2)
Summary
24(5)
PART II. FOUNDATIONS 29(76)
2. Problem Diagnosis
29(22)
Assessing External Relations
30(5)
Organizational Challenges
35(5)
People Problems
40(4)
Projects and Programs
44(3)
From Diagnosis to Improvement
47(1)
Summary
48(3)
3. Measuring Productivity
51(26)
The Need for Measurement
51(2)
Measures of Productivity
53(9)
Further Issues in Measurement
62(4)
Data Collection
66(8)
Summary
74(3)
4. Achieving Success
77(28)
Basic Causes of Resistance
78(2)
Tactics of Resistance
80(3)
Intervention Strategies
83(15)
Toward Self-Learning Organizations
98(1)
Summary
99(6)
PART III. STRATEGIES 105(160)
5. Broad-Based Strategic Planning
105(29)
Community-Based Strategic Planning
106(4)
The Practice of Community-Based Strategic Planning
110(8)
Strategic Planning Within Public and Nonprofit Organizations
118(7)
Other Approaches to Strategic Change
125(3)
Analytic Techniques
128(3)
Summary
131(3)
6. Partnering and Alignment
134(22)
Partnerships
135(9)
Privatization
144(3)
Restructuring Organizations
147(3)
Analytical Techniques
150(3)
Summary
153(3)
7. The Quality Paradigm
156(29)
Is Quality Possible?
158(3)
Increasing Customer Orientation
161(8)
Reengineering
169(7)
Analytical Techniques for Continuous Improvement
176(6)
Summary
182(3)
8. Improving Efficiency
185(23)
Decreasing Costs, Raising Revenues
186(7)
Increasing Efficiency
193(13)
Summary
206(2)
9. Managing Information Technology Systems
208(27)
Managing Information Technology for Productivity
210(8)
Strategic IT Issues
218(6)
Managing IT Projects
224(8)
Summary
232(3)
10. Productivity Through People
235(30)
Motivation
236(8)
Beyond Motivation: Further Strategies for Increasing Employee Productivity
244(7)
Effective Work Teams
251(8)
Summary
259(6)
PART IV. CONCLUSIONS 265(22)
11. The Future of Productivity Improvement
265(22)
Where Things Stand
266(5)
Strategic Issues
271(6)
Advantages for You
277(6)
Summary
283(4)
Index 287(10)
About the Author 297

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