Professionalism in Health Care : A Primer for Career Success

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  • Edition: 3rd
  • Format: Paperback w/CD
  • Copyright: 2009-01-01
  • Publisher: Prentice Hall
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Supplemental Materials

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Regardless of job title, every healthcare worker must understand the importance of professionalism. Hands-on technical skills remain a high priority in healthcare, but good character, a strong work ethic, sound personal traits, and appropriate behaviors are just as important. This practical book presents these topics in an interactive format and is an essential resource for aspiring healthcare professionals of all kinds. It focuses on the "soft skills" (rather than on the hands-on technical skills) that are needed to perform in a professional, ethical, legal, and competent manner,regardlessof one's job function/position. Features to this newly revised 3rd edition include: an Interactive CD-ROM containing videos which exemplify professional and non-professional behavior; expanded content based on "hot topics" such as, patient confidentiality, working in teams, valuing diversity, customer service, using electronic communication, displaying a professional image and evaluating employee performance; and more comprehensive coverage of HIPAA and its effect on health care professionals.Self-study guide for new and current health care workers who could benefit from additional professionalism training.

Table of Contents

Making a Commitment to Your Job
The Jobs that Require Professionalism
The Big Picture and Where You Fit In A Strong Work Ethic
Attendance and Punctuality
Reliability and Accountability
Attitude and Enthusiasm
Quality of Work Evaluating Performance Compliance Representing Your Employer Learning Activities
Personal Traits of the Health Care Professional Character and Who You Are
As a Person Reputation Judgment and Decision Making Respect and Trust Honesty
Ethics and Morals Learning Activities
Working with Others
Interpersonal Relationships with Coworkers Teamwork Personality Preferences Diversity Respect
Manners Communication Skills and Conflict Resolution Customer Service Learning Activities
Professionalism and Your Personal Life
Personal Image
Appearance and Grooming
Personal Habits
Language and Grammar
Maintaining Professionalism After Hours
Personal Management Skills
Time Management
Personal Financial Management
Stress Management
Problem Solving and Critical Thinking
Tackling the Challenges Unique to Your Profession
Managing Change
Learning Activities
The Practicum Experience
The Purpose of a Practicum
The Benefits of a Practicum Experience Preparing for Your Practicum
During Your Practicum Ensuring Success on
Your Practicum After
Your Practicum In Summary Learning Activities
Chapter Six
Career Planning Assessing Occupational Preferences and Your Skills Exploring
Employment Opportunities Setting Goals Balancing Priorities and Career
Advancement Expecting the Unexpected R sum s Job Application
Forms Pre-Employment Assessments Preparing for an Interview Participating in an Interview Learning Activities
In Summary
HIPAA Overview
Sample Job Description
Sample Performance Evaluation
Sample R sum
Sample R sum Cover Letter
Sample Job Application Form
Sample Interview Follow-Up Letter
Table of Contents provided by Publisher. All Rights Reserved.

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