Professionalism in Health Care : A Primer for Career Success

by Makely, Sherry

• ISBN13: 9780135153871
• ISBN10: 0135153875
• Edition: 3rd
• Format: Paperback w/CD
• Copyright: 2009-01-01
• Publisher: Prentice Hall

Summary

Regardless of job title, every healthcare worker must understand the importance of professionalism. Hands-on technical skills remain a high priority in healthcare, but good character, a strong work ethic, sound personal traits, and appropriate behaviors are just as important. This practical book presents these topics in an interactive format and is an essential resource for aspiring healthcare professionals of all kinds. It focuses on the "soft skills" (rather than on the hands-on technical skills) that are needed to perform in a professional, ethical, legal, and competent manner,regardlessof one's job function/position. Features to this newly revised 3rd edition include: an Interactive CD-ROM containing videos which exemplify professional and non-professional behavior; expanded content based on "hot topics" such as, patient confidentiality, working in teams, valuing diversity, customer service, using electronic communication, displaying a professional image and evaluating employee performance; and more comprehensive coverage of HIPAA and its effect on health care professionals.Self-study guide for new and current health care workers who could benefit from additional professionalism training.

Table of Contents

Preface

Introduction

Making a Commitment to Your Job

The Jobs that Require Professionalism

The Big Picture and Where You Fit In A Strong Work Ethic

Attendance and Punctuality

Reliability and Accountability

Attitude and Enthusiasm

Quality of Work Evaluating Performance Compliance Representing Your Employer Learning Activities

Personal Traits of the Health Care Professional Character and Who You Are

As a Person Reputation Judgment and Decision Making Respect and Trust Honesty

Ethics and Morals Learning Activities

Working with Others

Interpersonal Relationships with Coworkers Teamwork Personality Preferences Diversity Respect

Manners Communication Skills and Conflict Resolution Customer Service Learning Activities

Professionalism and Your Personal Life

Personal Image

Appearance and Grooming

Personal Habits

Language and Grammar

Maintaining Professionalism After Hours

Personal Management Skills

Time Management

Personal Financial Management

Stress Management

Problem Solving and Critical Thinking

Tackling the Challenges Unique to Your Profession

Managing Change

Learning Activities

The Practicum Experience

The Purpose of a Practicum

The Benefits of a Practicum Experience Preparing for Your Practicum

During Your Practicum Ensuring Success on

Your Practicum After

Your Practicum In Summary Learning Activities

Chapter Six

Career Planning Assessing Occupational Preferences and Your Skills Exploring

Employment Opportunities Setting Goals Balancing Priorities and Career

Advancement Expecting the Unexpected R sum s Job Application

Forms Pre-Employment Assessments Preparing for an Interview Participating in an Interview Learning Activities

In Summary

Glossary

Appendix

HIPAA Overview

Sample Job Description

Sample Performance Evaluation

Sample R sum

Sample R sum Cover Letter

Sample Job Application Form

Sample Interview Follow-Up Letter

Index

Table of Contents provided by Publisher. All Rights Reserved.