The Psychology of Conflict and Conflict Management in Organizations

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2007-12-20
  • Publisher: Psychology Pres
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Workplace conflict is ubiquitous, and affects managers and their employees in many ways. But what are the origins of workplace conflict? How do people manage their workplace conflicts, and with what consequences? Why do conflicts escalate so easily, and how does it affect health and well-being, the quality of group decision making and organizational creativity and innovations?

Table of Contents

Series Forewordp. xi
Contributorsp. xiii
Introduction: Setting the Stage
Conflict in the Workplace: Sources, Functions, and Dynamics Across Multiple Levels of Analysisp. 3
Conflict at Work Throughout the History of Organizationsp. 55
Interpersonal and Group Levels of Analysis
Communication Processes and Conflict Managementp. 81
Conflict and Group Decision Making: The Role of Social Motivationp. 115
Dissent as a Facilitator: Individual- and Group-Level Effects on Creativity and Performancep. 149
Conflict, Diversity, and Faultlines in Workgroupsp. 179
Workplace Aggression and Conflict: Constructs, Commonalities, and Challenges for Future Inquiryp. 211
Conflict Escalation in Organizationsp. 245
Conflict, Health, and Well-Beingp. 267
Organizational Level of Analysis
The Role of Third Parties/Mediation in Managing Conflict in Organizationsp. 291
Organizational Dispute Resolution Systemsp. 321
Union-Management Conflict: Historical Trends and New Directionsp. 353
Social Identification Processes, Conflict, and Fairness Concerns in Intergroup Mergersp. 385
On the Outside Looking In: Window Shopping for Insights Into Diversity-Driven Conflictp. 415
Making Sense of an Elusive Phenomenonp. 425
Theory of Conflict in the Workplace: Whence and Whitherp. 435
Conflicts in the Study of Conflict in Organizationsp. 445
Author Indexp. 455
Subject Indexp. 479
Table of Contents provided by Ingram. All Rights Reserved.

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