9780534603403

Public Administration An Action Orientation

by ;
  • ISBN13:

    9780534603403

  • ISBN10:

    0534603408

  • Edition: 5th
  • Format: Hardcover
  • Copyright: 2005-07-18
  • Publisher: Wadsworth Publishing
  • View Upgraded Edition

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Supplemental Materials

What is included with this book?

Summary

Take action and become a participant in public administration with PUBLIC ADMINISTRATION: AN ACTION ORIENTATION. You'll learn how to influence the operations of public agencies--helping them learn to affect positive changes, regardless of whether they are working outside the agency as citizens or within the agency as managers. With a strong emphasis on ethics, PUBLIC ADMINISTRATION increases your chances of being effective by developing such personal and interpersonal skills as personal management, communication, delegation, motivation, and decision making. Important topics such as nonprofit management, the global dimensions of public administration as well as organizational theory are covered.

Table of Contents

Preface ix
Personal Action in Public Organizations
1(34)
What Is Public Administration?
2(7)
Values of Democracy
3(1)
Contrasting Business and Public Administration
4(1)
Ambiguity
5(1)
Pluralistic Decision Making
6(1)
Visibility
7(1)
Thinking about Public Administration Today
7(1)
Publicness
8(1)
Why Study Public Administration?
9(7)
Preparing for Administrative Positions
10(2)
Combining Technical and Managerial Training
12(1)
Interaction of Business and Government
13(1)
Influencing Public Organizations
14(1)
Making Things Happen
15(1)
Issues in Public Administration Theory and Practice
16(4)
Politics and Administration
17(1)
Ensuring Accountability
17(1)
Bureaucracy and Democracy
18(1)
Efficiency versus Responsiveness
19(1)
What Do Public Administrators Do?
20(5)
An Inventory of Public Management Skills
21(2)
Voices of Public Administrators
23(2)
Summary and Action Implications
25(2)
Terms and Definitions
27(1)
Study Questions
27(1)
Cases and Exercises
28(3)
For Additional Reading
31(1)
Appendix: OPM Inventory of Management Skills
31(4)
The Political Context of Public Administration
35(46)
Administrative Organizations and Executive Leadership
36(14)
Administrative Organizations
39(1)
The Executive Office of the President
39(1)
Cabinet-Level Executive Departments
40(1)
Independent Agencies, Regulatory Commissions, and Public Corporations
41(1)
Agencies Supporting the Legislature and the Judiciary
41(1)
The State Level
42(2)
The Local Level
44(1)
Cities
44(2)
Countries
46(1)
Native American Tribes
46(1)
Special Purpose Governments
47(1)
Nonprofit Organizations and Associations
48(2)
Relationships with the Legislative Body
50(17)
The Policy Process
50(1)
Agenda Setting
51(1)
Policy Formulation
52(2)
Policy Implementation
54(1)
Types of Policy
54(1)
Regulatory Policy
55(1)
Distributive Policy
56(1)
Redistributive Policy
56(1)
Constituent Policy
57(1)
Sources of Bureaucratic Power
57(3)
Legislative Supervision: Structural Controls
60(1)
Legislative Veto
61(1)
Sunset Laws
62(2)
Sunshine Laws
64(1)
Legislative Supervision: Oversight
64(2)
Legislative Supervision: Casework
66(1)
Relationships with the Judiciary
67(7)
Concerns for Due Process
72(1)
The Courts and Agency Administration
72(2)
Summary and Action Implications
74(1)
Terms and Definitions
75(1)
Study Questions
76(1)
Cases and Exercises
77(2)
For Additional Reading
79(2)
The Interorganizational Context of Public Administration
81(46)
The Development of Intergovernmental Relations
82(16)
Dual Federalism
84(1)
Cooperative Federalism
85(1)
Picket-Fence Federalism
86(3)
The Reagan and Bush Years
89(1)
The Clinton Presidency
90(3)
The Bush Administration
93(2)
Judicial Influence
95(3)
The State and Local Perspective
98(10)
Funding Patterns
98(2)
Preemptions and Mandates
100(1)
Preemptions
100(2)
Mandates
102(3)
Subnational Relationships
105(1)
State to State
105(1)
State to Local
106(1)
Local to Local
107(1)
Working with Nongovernmental Organizations
108(6)
Privatization and Contracting
110(4)
The Management of Nonprofit Organizations
114(6)
Operational Leadership
114(1)
Resource Development
115(1)
Financial Management
116(1)
Board Governance
117(1)
Board-Staff Relations
118(1)
Advocacy
119(1)
Summary and Action Implications
120(1)
Terms and Definitions
121(2)
Study Questions
123(1)
Cases and Exercises
123(2)
For Additional Reading
125(2)
The Ethics of Public Service
127(36)
Approaches to Ethical Deliberation
128(7)
Reasoning, Development, and Action
129(1)
Moral Philosophy
130(1)
Moral Psychology
131(2)
Moral Action
133(2)
Issues of Administrative Responsibility
135(6)
The Limits of Administrative Discretion
136(2)
Avenues for Public Participation
138(2)
The Ethics of Privatization
140(1)
Ethical Problems for the Individual
141(10)
Interacting with Elected Officials
141(1)
Following Orders
142(2)
Conflicts of Interest
144(3)
Whistle Blowing
147(3)
Prohibitions on Political Activities
150(1)
Managing Ethics
151(3)
Establishing an Ethical Climate
152(2)
Summary and Action Implications
154(1)
Terms and Definitions
154(1)
Study Questions
155(1)
Cases and Exercises
156(3)
For Additional Reading
159(1)
Appendix: Code of Ethics of the American Society for Public Administration
160(3)
Designing and Managing Organizations
163(34)
The Organizational Context
163(2)
Images of Organizing in the Public and Nonprofit Sectors
165(1)
The Functions of Management
166(6)
The Early Writers: A Concern for Structure
167(5)
Recognizing Human Behavior
172(3)
Two Classic Works
173(2)
The Organization and Its Environment
175(5)
Systems Theory
175(2)
From Political Economy to Organization Development
177(2)
Decision Making in Organizations
179(1)
Organizational Culture, Organizational Learning, and Strategic Management
180(8)
Guidelines for Public Management
185(3)
Postmodern Narratives on Management
188(2)
Postmodernism
189(1)
Issues of Gender and Power
190(1)
Summary and Action Implications
190(1)
Terms and Definitions
191(1)
Study Questions
192(1)
Cases and Exercises
192(2)
For Additional Reading
194(3)
Planning, Implementation, and Evaluation
197(42)
Planning
198(1)
Strategic Planning
199(13)
Planning for Planning
200(1)
Organizing for Planning
201(1)
Steps in Planning
201(1)
Mission or Objectives
202(1)
Environmental Analysis
202(1)
Strengths and Weaknesses
203(1)
Values of Organizational Leaders
203(1)
Development of Alternative Strategies
203(1)
The Logic of Policy Analysis
204(1)
Problem Definition
205(1)
Setting Objectives and Criteria
206(1)
Developing Alternatives
206(1)
Analyzing Various Policies
207(1)
Ranking and Choice
208(1)
Costs and Benefits
208(1)
Other Quantitative Techniques
209(3)
Implementation
212(8)
Organizational Design
213(2)
Systems Analysis
215(2)
PERT/CPM
217(2)
Reengineering
219(1)
Evaluation
220(7)
Performance Measurement
221(6)
Program Evaluation
227(4)
Evaluation Designs and Techniques
228(1)
Qualitative Techniques
229(1)
Quantitative Techniques
230(1)
Summary and Action Implications
231(1)
Terms and Definitions
232(1)
Study Questions
233(1)
Cases and Exercises
234(3)
For Additional Reading
237(2)
Budgeting and Financial Management
239(54)
The Budget as an Instrument of Fiscal Policy
240(1)
The Budget as an Instrument of Public Policy
241(11)
Where the Money Comes From
242(1)
Individual Income Tax
243(1)
Corporation Income Tax
244(1)
Payroll Taxes
244(1)
Sales and Excise Taxes
244(1)
Property Taxes
245(1)
Other Revenue Sources
245(1)
Patterns of Government Revenues
245(1)
Where the Money Goes
246(1)
From Deficits to Surplus
247(2)
The Bush Tax Plan
249(2)
State and Local Expenditures
251(1)
The Budget as a Managerial Tool
252(8)
Budget Formulation
253(2)
Budget Approval
255(3)
Budget Execution
258(1)
Audit Phase
259(1)
Approaches to Public Budgeting
260(5)
The Line-Item Budget
260(1)
The Performance Budget
261(1)
Program Budgeting
262(2)
Zero-Base Budgeting
264(1)
Outcome-Based Budgeting
264(1)
Budgetary Strategies and Political Games
265(3)
Strategies for Program Development
266(2)
Aspects of Financial Management
268(6)
Capital Budgeting
269(1)
Debt Management
270(1)
Risk Management
271(2)
Purchasing
273(1)
Accounting and Computer-Based Information Systems
274(3)
Government Accounting
274(1)
Computer-Based Information Systems
275(2)
Summary and Action Implications
277(1)
Terms and Definitions
278(2)
Study Questions
280(1)
Cases and Exercises
281(10)
For Additional Reading
291(2)
The Management of Human Resources
293(44)
Merit Systems in Public Employment
294(7)
Spoils versus Merit
294(4)
The Civil Service Reform Act and Its Aftermath
298(3)
Reinvention and the National Performance Review
301(1)
State and Local Personnel Systems
301(1)
Hiring, Firing, and Things In Between
302(9)
Classification Systems
302(2)
The Recruitment Process
304(2)
Pay Systems
306(1)
Conditions of Employment and Related Matters
307(1)
Sexual Harassment
308(2)
AIDS Policy
310(1)
Workplace Violence
310(1)
Removing Employees
311(1)
The Changing Character of Labor-Management Relations
311(7)
Steps in the Bargaining Process
314(1)
To Strike or Not to Strike
315(2)
Unions Redefined
317(1)
Correcting Patterns of Discrimination in Public Employment
318(7)
ADA
320(1)
Questions of Compliance
321(2)
Affirmative Action and Reverse Discrimination
323(1)
The Glass Ceiling
324(1)
Political Appointee---Career Executive Relations
325(3)
The Relationship between Political and Career Executives
327(1)
Summary and Action Implications
328(1)
Terms and Definitions
329(1)
Study Questions
330(1)
Cases and Exercises
331(4)
For Additional Reading
335(2)
Personal and Leadership Skills in Public Management
337(30)
The Manager's Day
338(2)
Elements of Managerial Work
338(1)
Distribution of Time among Work Elements
339(1)
Managerial Interaction and Communication
339(1)
Informal Aspects of Managerial Work
339(1)
Themes of Managerial Work
340(1)
Stress Management
340(5)
Stress Signals and Responses
343(1)
Type A/Type B Behaviors
343(1)
Lifestyle Changes
344(1)
Relaxation Techniques
344(1)
Exercise
345(1)
Stress and the Organization
345(1)
Time Management
345(3)
Creativity and Problem Solving
348(4)
Models of Individual Decision Making
352(2)
Leadership and Power
354(4)
Summary and Action Implications
358(1)
Terms and Definitions
358(1)
Study Questions
359(1)
Cases and Exercises
359(4)
For Additional Reading
363(1)
Appendix: Lost on the Moon Exercise: Answers from NASA Experts
364(3)
Interpersonal Skills and Group Dynamics
367(34)
Communications
367(5)
Listening
367(1)
Have a Reason or Purpose
368(1)
Suspend Judgment Initially
368(1)
Resist Distractions
368(1)
Wait Before Responding
369(1)
Rephrase What You Listen To in Your Own Words
370(1)
Seek the Important Themes
370(1)
Use the Thinking-Speaking Differential to Reflect and Find Meaning
370(1)
Speaking
371(1)
Writing
371(1)
Delegation and Motivation
372(7)
Motivation
374(1)
Pay and Job Satisfaction
374(1)
Reinforcement Theory
375(2)
Goal Setting
377(2)
Conflict, Bargaining, and Negotiation
379(2)
Group Dynamics
381(11)
Advantages of Group Decision Making
381(2)
Disadvantages of Group Decision Making
383(1)
Interpersonal Dynamics in Groups
384(1)
Changing the Composition of the Group
385(2)
Managing Groups in Action
387(2)
Specialized Techniques for Group Decision Making
389(1)
Participation in Group Decision Making
390(2)
Organization Change and Development
392(4)
Diagnosing the Need for Change
394(1)
Strategies for Organizational Change
395(1)
Summary and Action Implications
396(1)
Terms and Definitions
397(1)
Study Questions
397(1)
Cases and Exercises
398(2)
For Additional Reading
400(1)
Administrative Reform and Technology
401(36)
NPM, Reinvention, and Nonprofit Management Reform
402(6)
The New Public Management
403(1)
Reinventing Government
403(2)
Nonprofit Management Reform
405(2)
The Results of Reform
407(1)
Information Technology, The Internet, and Management Reform
408(6)
Electronic Organizations
408(3)
E-Governance
411(3)
The Human Side of Technological Innovation
414(1)
Human Resources, Innovation, and Performance
415(12)
Management by Objectives
416(1)
Quality of Work-Life/Job Enrichment
417(2)
Quality Circles and Related Ideas
419(2)
Incentive Programs
421(1)
Innovation
422(2)
Recent Examples in Performance Management
424(1)
GAO Cites Best Practices for Performance Management
425(1)
Measuring Performance in the State of Arizona
425(1)
Benchmarking and Performance Improvement in the City of Portland
426(1)
Implementation Issues in Quality and Productivity
427(4)
Steps to Productivity Improvement
428(3)
Summary and Action Implications
431(1)
Terms and Definitions
432(1)
Study Questions
433(1)
Cases and Exercises
434(1)
For Additional Reading
434(3)
The Future of the Public Service
437(12)
The Importance of Public Service
437(1)
Trends in the Public Service
438(7)
Economic Changes and Redefining Government
440(1)
Globalization
441(1)
Technology and the Work Environment
442(1)
The Role of Citizens in the Governance Process
443(2)
The Ethical Challenges Facing the Public Service
445(1)
A Final Note
446(1)
Study Questions
446(1)
Cases and Exercises
447(1)
For Additional Reading
447(2)
References
449(15)
Appendix
464(3)
Journals
464(1)
Organizations
465(2)
Glossary 467(8)
Index 475

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