Pursuing Excellence in Higher Education Eight Fundamental Challenges

by Ruben, Brent D.

• ISBN13: 9780787962043
• ISBN10: 078796204X
• Edition: 1st
• Format: Hardcover
• Copyright: 2003-10-17
• Publisher: Jossey-Bass

Summary

Pursuing Excellence in Higher Education Contributors Ruth Ash, dean, Orlean Bullard Beeson, School of Education and Professional Studies, Samford University Barbara Bender, associate dean, Graduate School-New Brunswick, Rutgers University Robert Berdahl, chancellor, University of California, Berkeley Jean Ann Box, associate dean, Orlean Bullard Beeson School of Education and Professional Studies, Samford University John Byrne, president emeritus, Oregon State University and executive director, Kellogg Commission Christine Haska Cermak, associate provost, Naval Postgraduate School Brian Chabot, professor, ecology and evolutionary biology, Cornell University Mary Sue Coleman, president, University of Michigan Ron Coley, associate vice chancellor, Business and Administrative Services, University of California, Berkeley Stacey Connaughton, assistant professor, communication, Rutgers University Maury Cotter, director, Strategic Planning and Quality Improvement, University of Wisconsin, Madison John Dew, director, Continuous Quality Improvement, University of Alabama Paul Dimond, principal administrative analyst, Business and Administrative Services, University of California, Berkeley Carol Everett, associate director, Office of Planning and Institutional Assessment, Pennsylvania State University Conrado (Bobby) Gempesaw, vice provost, Academic and International Programs, University of Delaware Adolph Haislar, senior associate vice president, Auxiliary Services and Excellence in Higher Education, Miami University W. James Haley, associatevice president, Facilities, Miami University Phyllis Hoffman, director, Center for Organizational Effectiveness (COrE), University of California, Berkeley Francis Lawrence, president emeritus, Rutgers Universi

Author Biography

Dr. Brent D. Ruben is distinguished professor of communication and organizational psychology and executive director of the Center for Organizational Development and Leadership at Rutgers University. He is a member of the Board and founding chairperson of the National Consortium for Continuous Improvement.

Table of Contents

Foreword	p. xi
Introduction	p. xvi
Acknowledgments	p. xxi
About the Authors	p. xxv
Excellence in Higher Education: Eight Fundamental Challenges	p. 1
Broadening Public Appreciation for the Work of the Academy: Committing Ourselves to Dialogue	p. 31
The Road Scholars Program	p. 49
Responding to Wants: Innovating to Address Needs	p. 54
Better Understanding and Addressing the Needs of Workplaces: Bridging the Gap Between the World of the Academy and the World of Work	p. 64
Preparing High-Performing Teachers	p. 74
Learning Leadership Competencies as Campus Consultants	p. 80
Formalizing Corporate Engagement	p. 88
Becoming More Effective Learning Organizations: Clarifying Goals and Evaluating Outcomes	p. 95
Implementing a Strategic Plan Using Indicators and Targets	p. 117
Measuring Excellence from a Stakeholder Perspective	p. 128
A Balanced Scorecard for Business and Administrative Services at the University of California, Berkeley	p. 136
Comparing Solutions to Campus Parking Problems	p. 148
Integrating Organizational Assessment, Planning, and Improvement: Making Organizational Self-Study and Change Everyday Activities	p. 155
The North Central Association of Colleges and Schools Academic Quality Improvement Project (AQIP)	p. 179
Applying Excellence in Higher Education in Finance and Administrative Services	p. 190
Winning the Baldrige National Quality Award	p. 202
Enhancing Collaboration and Community: Aligning the Rhetoric and Reality of Campus Culture	p. 216
Advancing Academic Excellence and Collaboration Through Strategic Planning	p. 233
The Committee on Institutional Cooperation's Academic Leadership Program	p. 241
Recognizing That Everyone in the Institution Is a Teacher: Focusing on the Student Experience	p. 249
Enhancing the Quality of Graduate Student Instruction: The Teaching Assistant Project (TAP)	p. 264
The University of Cincinnati Is Listening: The Quality Service Initiative	p. 272
Community and Service Learning: The Rutgers CASE Program	p. 279
Devoting More Attention and Resources to Leadership: Attracting, Developing, and Retaining Outstanding Leaders	p. 288
Recruiting and Supporting Academic Leaders at the University of Delaware	p. 309
Leadership Development at Cornell University	p. 315
Penn State's Excellence in Leadership and Management Program	p. 324
The Business of Higher Education	p. 332
More Broadly Framing Our Vision of Excellence: Pursuing Excellence in All That We Do	p. 338
Taking Charge of Change: The Kellogg Commission on the Future of State and Land-Grant Universities	p. 359
Building Community and Shared Vision Through "The Quality Expo"	p. 366
Organizational Change at Berkeley: A Work in Progress	p. 372
Excellence in Practice: Asking More of Ourselves and Our Institutions	p. 381
References	p. 389
Index	p. 408
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