Quality

by Summers, Donna C. S.

• ISBN13: 9780130999245
• ISBN10: 0130999245
• Edition: 2nd
• Format: Hardcover
• Copyright: 1999-08-01
• Publisher: Prentice Hall

Summary

Provides an introduction to Statistical Process Control (SPC), using algebra and trigonometry. Contains a trial version of SQC-Pack software packaged in the text.

Table of Contents

I SETTING THE STAGE	1	(112)
1 Quality Basics	2	(24)
Identifying Quality	4	(1)
Ingredients for Success	5	(5)
The Evolution of Quality	10	(5)
Beyond Total Quality Management	15	(2)
Summary	17	(1)
Lessons Learned	18	(1)
Chapter Problems	18	(2)
Case Study	20	(6)
2 Quality Advocates and Quality Management	26	(38)
Quality Advocates	28	(11)
Continuous Improvement	39	(10)
Summary	49	(1)
Lessons Learned	49	(1)
Chapter Problems	50	(2)
Case Studies	52	(12)
3 Quality Improvement: Problem Solving	64	(49)
Problem Solving	66	(1)
Steps in Process Improvement	66	(2)
Plan	68	(22)
Do	90	(4)
Study	94	(1)
Act	95	(1)
Summary	96	(1)
Lessons Learned	97	(1)
Chapter Problems	98	(6)
Case Studies	104	(9)
II CONTROL CHARTS FOR VARIABLES	113	(254)
4 Statistics	114	(78)
Statistics	116	(2)
Use of Statistics in Quality Assurance	118	(1)
Populations versus Samples	118	(3)
Data Collection	121	(3)
Measurements: Accuracy, Precision, and Measurement Error	124	(3)
Data Analysis: Graphical	127	(19)
Data Analysis: Analytical	146	(15)
Normal Frequency Distribution	161	(9)
Summary	170	(1)
Lessons Learned	170	(1)
Chapter Problems	171	(11)
Case Studies	182	(10)
5 Variable Control Charts	192	(88)
Control-Chart Functions	195	(1)
Variation	196	(3)
Control Charts	199	(1)
Control Charts for Variables	199	(44)
Summary	243	(1)
Lessons Learned	243	(1)
Formulas	244	(2)
Chapter Problems	246	(7)
Case Studies	253	(27)
6 Process Capability	280	(36)
Individual Values Compared with Averages	282	(1)
Estimation of Population Sigma from Sample Data	283	(3)
Control Limits and Specification Limits	286	(3)
The 6(Sigma) Spread versus Specification Limits	289	(3)
Calculating Process Capability Indices	292	(10)
Summary	302	(1)
Lessons Learned	302	(1)
Formulas	303	(1)
Chapter Problems	303	(2)
Case Studies	305	(11)
7 Other Variable Control Charts	316	(51)
Individuals and Moving-Range Charts	318	(5)
Moving-Average and Moving-Range Charts	323	(4)
A Chart Plotting All Individual Values	327	(1)
Median and Range Charts	328	(6)
Run Charts	334	(2)
A Chart for Variable Subgroup Size	336	(2)
Precontrol Charts	338	(6)
Short Run Charts	344	(4)
Summary	348	(1)
Lessons Learned	348	(3)
Formulas	351	(1)
Chapter Problems	352	(8)
Case Studies	360	(7)
III CONTROL CHARTS FOR ATTRIBUTES	367	(110)
8 Probability	368	(36)
Probability Theorems	370	(8)
Permutations and Combinations	378	(3)
Discrete Probability Distributions	381	(6)
Continuous Probability Distribution	387	(2)
Distribution Interrelationships and Approximations	389	(2)
Summary	391	(1)
Lessons Learned	392	(1)
Formulas	392	(2)
Chapter Problems	394	(5)
Case Studies	399	(5)
9 Quality Control Charts for Attributes	404	(73)
Attributes	406	(1)
Charts for Nonconforming Units	406	(24)
Charts for Counts of Nonconformities	430	(15)
Summary	445	(2)
Lessons Learned	447	(1)
Formulas	447	(2)
Chapter Problems	449	(16)
Case Studies	465	(12)
IV EXPANDING THE SCOPE OF QUALITY	477	(118)
10 Reliability	478	(26)
Reliability	480	(1)
Product Life Cycle Curve	481	(1)
Measures of Reliability	482	(9)
Reliability Programs	491	(3)
Reliability Engineers	494	(1)
Summary	495	(1)
Lessons Learned	495	(1)
Formulas	496	(1)
Chapter Problems	496	(4)
Case Studies	500	(4)
11 Quality Costs	504	(26)
What Are Quality Costs?	506	(1)
Defining Quality Costs	506	(4)
Types of Quality Costs	510	(3)
Quality-Cost Measurement System	513	(1)
Utilizing Quality Costs for Decision Making	514	(1)
Summary	514	(1)
Lessons Learned	515	(1)
Chapter Problems	515	(3)
Case Studies	518	(12)
12 Product Liability	530	(18)
The Evolution of Product Liability	532	(1)
Warranties	533	(1)
Product Liability Suits	533	(2)
Liability Loss Control Programs	535	(5)
Future Considerations	540	(1)
Summary	540	(1)
Lessons Learned	541	(1)
Chapter Problems	541	(3)
Case Study	544	(4)
13 Quality Systems: ISO 9000, Supplier Certification Requirements, and the Malcolm Baldridge Award	548	(24)
Quality Systems	550	(1)
ISO 9000	550	(7)
Supplier Certification Requirements: QS 9000	557	(1)
ISO 14000	558	(1)
Malcolm Baldridge National Quality Award	559	(3)
Summary	562	(1)
Lessons Learned	563	(1)
Chapter Problems	564	(1)
Case Study	565	(7)
14 Benchmarking and Auditing	572	(23)
Benchmarking	574	(6)
Auditing	580	(5)
Summary	585	(1)
Lessons Learned	585	(1)
Chapter Problems	586	(2)
Case Study	588	(7)
Appendix 1 Normal Curve Areas (Z is less than or equal to Z(0))	595	(2)
Appendix 2 Factors for Computing Central Lines and 3(Sigma) Control Limits for X, s, and R Charts	597	(1)
Appendix 3 Cumulative Binomial Probability Distribution	598	(11)
Appendix 4 The Poisson Distribution	609	(4)
Appendix 5 About PQ Systems	613	(2)
Appendix 6 SQCpack Student Version Software	615	(7)
Glossary	622	(12)
Answers to Selected Problems	634	(3)
Bibliography	637	(5)
Index	642