did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9780761911661

Quality Improvement Projects in Health Care Problem Solving in the Workplace

by
  • ISBN13:

    9780761911661

  • ISBN10:

    0761911669

  • Format: Hardcover
  • Copyright: 1998-12-23
  • Publisher: Sage Publications

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $151.00 Save up to $88.00
  • Rent Book $113.25
    Add to Cart Free Shipping Icon Free Shipping

    TERM
    PRICE
    DUE
    USUALLY SHIPS IN 7-10 BUSINESS DAYS
    *This item is part of an exclusive publisher rental program and requires an additional convenience fee. This fee will be reflected in the shopping cart.

Supplemental Materials

What is included with this book?

Summary

This book provides a review of basic terminology and offers guidelines to the untrained researcher for carrying out 'nuts-and-bolts' quality improvement research. Fourteen case studies involving actual health care situations help to demonstrate how such a research project can be implemented.

Table of Contents

List of Tables
xi(2)
List of Figures
xiii(2)
Preface xv(3)
Acknowledgments xviii
Part I. Basic Concepts and Manual 3(136)
1. Basic Concepts
3(39)
Introduction
3(1)
Structure of This Book
4(3)
Why Another Book About Quality Improvement?
7(3)
The JCAHO and Quality Improvement
10(5)
Concepts, Terms, and Definitions
15(15)
Objectives and Evaluation of the Project
30(6)
Organizational Culture and Ethics
36(6)
2. Does the Problem Really Exist?
42(41)
Roadmap
42(2)
Getting Started
44(8)
Get Approval for the Project Plan of Work From Key Manager(s)
52(2)
Identify the Specific Parameters of the Project
54(4)
Identify the Causes to Be Studied
58(5)
Design Detailed Data Collection to Verify the Problem and Its Extent
63(8)
Get Data Collection Dates Into the Calendar
71(2)
What Criteria Will Be Used to Prove the Problem?
73(3)
Prove Whether the Problem Exists and Its Extent
76(3)
Progress Assessment: The Progress Report
79(4)
3. Finding and Verifying Causes
83(25)
Design Additional Data Collection on Causes
83(1)
Data Already Collected
84(1)
Additional Objective Cause Data
85(2)
Subjective Cause Data: Interviews and Questionnaires
87(10)
Schedule Data Collection for Causes Not Already Dealt With
97(1)
Identify the Criteria to Prove Each Cause
97(7)
Prove the Causes of the Problem
104(4)
4. Finding Solutions
108(13)
Identify Management's Feasibility Limits
108(1)
Get Ideas on Possible Solutions
109(5)
Get Feedback on Selected Solutions
114(1)
Presenting the Solutions
115(6)
5. Implementing Solutions and Making Them Operational
121(18)
Introduction
121(1)
Implementation and Evaluation Plans
122(4)
Determine Whether the Solutions Are Successful
126(1)
Identify the Steps to Make the Solutions Operational
126(1)
Consider Adopting New Indicators to Monitor the Solutions
127(5)
Final Comments
132(1)
References
133(6)
Additional Reading
135(4)
Part II. Cases 139(180)
Case 1. Getting Nursing Home Residents Into Physical Therapy in a Timely Fashion
139(20)
Proving the Problem
139(7)
Identifying Causes
146(8)
Solutions
154(2)
Implementing Solutions and Making Them Operational
156(3)
Case 2. Patients Waiting for Radiation During Scheduled Visits
159(15)
Proving the Problem
159(6)
Identifying Causes
165(5)
Solutions
170(1)
Implementing Solutions and Making Them Operational
171(3)
Case 3. Late Notification of Critical Values by a Hospital Laboratory
174(18)
Proving the Problem
174(6)
Identifying Causes
180(8)
Solutions
188(2)
Implementing Solutions and Making Them Operational
190(2)
Case 4. Time Spent in Rehabilitation by Amputation Patients in a Municipal Hospital
192(15)
Proving the Problem
192(6)
Identifying Causes
198(4)
Solutions
202(4)
Implementing Solutions and Making Them Operational
206(1)
Case 5. Incomplete Laboratory Referrals in an HMO Center
207(15)
Proving the Problem
207(6)
Identifying Causes
213(6)
Solutions
219(2)
Implementing Solutions and Making Them Operational
221(1)
Case 6. HMO Patients' Problems With Crutches and Canes
222(7)
Proving the Problem
222(5)
Identifying Causes
227(1)
Solutions
228(1)
Implementing Solutions and Making Them Operational
228(1)
Case 7. Dealing With Hemolyzed Blood Samples in a Hospital Laboratory
229(12)
Proving the Problem
229(6)
Identifying Causes
235(4)
Solutions
239(1)
Implementing Solutions and Making Them Operational
240(1)
Case 8. Errors in Filling Prescriptions in a Hospital Pharmacy
241(11)
Proving the Problem
241(6)
Identifying Causes
247(3)
Solutions
250(2)
Case 9. A Labor-Management Health and Safety Committee
252(11)
Proving the Problem
252(4)
Identifying Causes
256(5)
Solutions
261(1)
Implementing Solutions and Making Them Operational
262(1)
Case 10. Nurse Attendance at Mandated Classes in an Outpatient Department
263(11)
Proving the Problem
263(5)
Identifying Causes
268(3)
Solutions
271(1)
Implementing Solutions and Making Them Operational
272(2)
Case 11. Compliance With Discussions and Documentation of Advance Directives in a Home Care Agency
274(14)
Proving the Problem
274(4)
Identifying Causes
278(7)
Solutions
285(3)
Case 12. Use of a Reminder Letter to Encourage Follow-Up Visits
288(10)
Proving the Problem
288(2)
Identifying Risk Factors
290(5)
A Solution
295(1)
Implementing Solutions and Making Them Operational
296(2)
Case 13. Use of an Internal Audit in an Intermediate Care Facility
298(10)
Proving the Problem
298(4)
Causes
302(1)
A Solution
303(1)
Implementing Solutions and Making Them Operational
304(4)
Case 14. Use of Data on Unusual Occurrences in an Emergency Medical Service
308(11)
Proving the Problem
308(3)
Identifying Causes
311(5)
Solutions
316(3)
Appendix 1. Outline for the Written Project Plan of Work 319(7)
Appendix 2. Detailed Tables and Practice Exercises 326(41)
Background Reading Related to the Cases 367(8)
Index 375(14)
About the Author 389

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program