Acknowledgments | p. ix |
Introduction: Unpacking Your Cultural Baggage | p. 1 |
What Is Culture? | p. 7 |
The Iceberg | p. 9 |
Matching Values and Behavior | p. 11 |
Identifying Universal, Cultural, or Personal Behaviors | p. 13 |
The Intercultural Perspective: Seeing through Others' Eyes | p. 15 |
In the Mind of the Beholder | p. 17 |
D.I.E.: Description, Interpretation, Evaluation | p. 21 |
Double-Loop Thinking: Seeing Two Perspectives | p. 29 |
Decoding Cross-Cultural Dialogues | p. 39 |
Basic Distinctions in Intercultural Communication | p. 49 |
Collectivism/Individualism | p. 51 |
High-Context/Low-Context Cultures | p. 55 |
Past/Present/Future Orientation | p. 59 |
Indirect/Direct Styles of Communication | p. 61 |
Examining Your Own Values | p. 65 |
The Things We Say: Culture in Casual Expressions | p. 67 |
Many Communities | p. 71 |
How American Are You? | p. 73 |
Politeness Is Relative | p. 77 |
Your Polite Is Different from My Polite | p. 79 |
What's Your Limit? | p. 81 |
Advice Column | p. 85 |
Rudeness Is Relative, Too | p. 91 |
Decoding Assumptions in Interpreting Situations | p. 93 |
Translating between Direct and Indirect Styles | p. 95 |
Medical Appointment | p. 101 |
Job Interview | p. 103 |
Administrative Hearing | p. 107 |
Suggestions for Further Study | p. 109 |
Suggested Answers | p. 113 |
Bibliography | p. 125 |
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