Reengineering Health Care

by Griffith, John R.; Sahney, Vinod K.; Mohr, Ruth A.

• ISBN13: 9781567930221
• ISBN10: 1567930220
• Format: Hardcover
• Copyright: 1995-02-01
• Publisher: Health Administration Pr

Summary

Reengineering Health Care: Building on CQI kicks off Health Administration Press' newly launched Pioneering Practices series.
In Reengineering Health Care: Building on CQI, the authors discuss the need for today's health care leaders to create a corporate culture that will nurture the quality initiatives required of tomorrow's health care institutions. Through case studies, readers learn the experiences of three leading organizations at different stages of the CQI implementation process.
Chapter topics include: the role of leadership, customer-focused clinical care, decision processes for CQI success, and managing the information explosion.

Table of Contents

List of Figures
Preface
Acknowledgments
Surviving the Revolution in Health Care Delivery	p. 1
The Role of Leadership	p. 21
Customer-Focused Clinical Care	p. 63
Decision Processes for Success	p. 105
Managing the Information Explosion	p. 141
Intermountain Health Care Case Study	p. 177
Walke-Parker Medical Center Case Study	p. 217
Henry Ford Health System Case Study	p. 253
Index	p. 289
About the Authors	p. 297
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