Reference And Information Services in the 21st Century: An Introduction

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  • Format: Paperback
  • Copyright: 2006-07-01
  • Publisher: Neal Schuman Pub
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Author Biography

Uma Hiremath is Principal Librarian and Head of Reference at the West Orange Public Library, New Jersey.

Table of Contents

Introducing reference and information servicesp. 3
Determining the question : in-person, telephone, and virtual reference interviewsp. 15
Finding the answer : basic search techniquesp. 31
Answering questions about books, magazines, newspapers, libraries, publishers, and bibliographic networks - bibliographic resourcesp. 53
Answering questions about anything and everything - encyclopediasp. 69
Answering questions that require handy facts - ready reference sourcesp. 93
Answering questions about words - dictionariesp. 111
Answering questions about current events and issues - indexesp. 135
Answering questions about health, law, and business - special guidelines and sourcesp. 155
Answering questions about geography, countries, and travel - atlases, gazetteers, maps, geographic information systems, and travel guidesp. 183
Answering questions about the lives of people - biographical information sourcesp. 199
Answering questions about governments - government information sourcesp. 213
When and how to use the Internet as a reference toolp. 233
Reader's advisory workp. 253
Reference work with children and young adultsp. 265
User instruction in the reference departmentp. 273
Selecting and evaluating reference materialsp. 289
Managing reference departmentsp. 303
Assessing and improving reference servicesp. 315
The future of information servicep. 337
Table of Contents provided by Blackwell. All Rights Reserved.

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