Reinventing Government A Fifth-Year Report Card

by Kettl, Donald F.

• ISBN13: 9780815749158
• ISBN10: 0815749155
• Format: Paperback
• Copyright: 1998-09-01
• Publisher: Brookings Institution Press

Summary

This report, one of Brookings' continuing analyses of management reform, examines the content and accomplishments of reinventing government, as well as the missing pieces it has yet to tackle.

Table of Contents

Foreword	i
Contents	iii
Executive Summary	v
The Three Faces of Reinvention	1	(15)
Works Better, Costs Less	2	(2)
What Should Government Do?	4	(1)
Search for Political Relevance	5	(1)
Debate over the ``Big Ideas''	6	(10)
The Impact of Reinvention	16	(8)
Works Better?	16	(1)
Costs Less?	17	(5)
The Lessons of Government Reform	22	(2)
Reforming the Reforms	24	(14)
Customer Service	24	(5)
Disaster Avoidance	29	(4)
Political Leadership and Congress	33	(2)
Three Deficits	35	(1)
The Roots of Performance Problems	36	(2)
Building a Performance-Based Government	38	(18)
Negotiating Fuzzy Boundaries	39	(2)
Horizontal Organizations	41	(1)
Information Technology	42	(3)
Performance-Based Management	45	(7)
Customer Service	52	(1)
Civil Service Reform	53	(1)
Organizational Leadership	54	(2)
The Reinvention Evolution	56	(8)
The Challenges of American Reform	57	(2)
Management Reform in the Public Debate	59	(1)
Globalization, Devolution, and National Governance	60	(1)
Reinventing Government for the Twenty-First Century	61	(3)
Notes	64