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by Michael Austin
by David R. Austin, Michael E. Crawford, Bryan P. McCormick, Marieke Van Puymbroeck
by Shortsleeve, Kevin; Austin, Michael
by Martinez, J. Michael; Richardson, Willliam D.; Hornsby, Brandon D.; et al.
by Jill Griffin (Marketing Resources Center, Inc., Austin, Texas); Michael W. Lowenstein (Customer Retention Assoc., Upper Darby, Pennsylvania)
by Austin, Michael G.
by Ed Tittle; James Michael Stewart (Lan Wrights, Inc., Austin, Texas); Mike Chapple (The Brand Institute, Miami, FL)
by James Michael Stewart (Lan Wrights, Inc., Austin, Texas); Ed Tittel (Austin, Texas); Mike Chapple (The Brand Institute, Miami, FL)
by Benson, Michael; Austin, Russ