Scorecard Best Practices: Design, Implementation, and Evaluation

by Raef Lawson; Denis Desroches; Toby Hatch

• ISBN13: 9780470223734
• ISBN10: 0470223731
• Format: eBook
• Copyright: 2008-02-01
• Publisher: Wiley

Summary

Scorecard Best Practices: Design, Implementation, and Evaluation expertly shows you how to bridge the gap between Scorecard theory and application through hands-on experiences and useful case studies. It is the one-stop resource you will turn to for the latest tools and know-how to implement corrective changes. Whether you are a CEO, CFO, CIO, vice president, or department manager, Scorecard Best Practices is the book you will keep at your fingertips to get your company running at maximum performance.

Table of Contents

Acknowledgements

Introduction

Shaps Study Overview

Study Analysis Groups

Scorecard Systems Overview

What Is A Scorecard System?

Attributes Of Scorecard Systems

Reasons For Implementing (Operational Versus Strategic)

Impetus For A Scorecard System Initiative

Benefits Of A Scorecard System

Best Practice Organization Benefits

Achieving Significant Benefits: International Results

Use Of Scorecard Systems By Demographic Segment, Size, Industry

What's Next?

Establishing Motivation

Background

Impetus For Implementation

Use Of Targets

Linking Performance Measures To Compensation And Rewards

Aligning Measures And Employees To Organizational Goals

Advertising Success

Measures Used

Software Features Made Available

Communicating Appropriate Reasons For Scorecard Implementation

Summary

Enabling A Supportive Organizational Environment

Background

Have Buy-In From Top Level Management

Articulate And Communicate The Organizational Strategy

Define And Communicate The Reasons For And Benefits Of Implementing A Scorecard System

Align Human Capital To The Strategy

Have A Strategy Champion To Maintain The Visibility Required To Be Successful

Have Employees That Accept And Use The System

Use A Feedback Loop To Understand Progress And Make Changes Where Required

Suitable Automation

Eventually Link To The Compensation And Reward Systems

Use Consultants Appropriately

Provide Adequate Time To Implement And Realize Benefits

Have A System That Is Pervasive, But Implemented In Phases

Summary

Design Of A Scorecard System I: The Organizing Framework

Organizing Framework

What Is An Organizing Framework And Why Do We Need One?

Popular Frameworks

Frameworks Typically Chosen

Industry Example

Can An Organization Have Multiple Frameworks?

Multiple Frameworks Or Management Initiatives?

Summary

Design Of A Scorecard System II: Other Issues

Background

Ties Between Measures And Organizational Strategy

Linking Compensation With Performance

A Pervasive Scorecard System

Tracking The "Right" Measures

Does Your Costing System Support Your Scorecard System?

Self-Evaluation Questionnaire

Summary

Implementation Strategies

Communicating Scorecard Concepts

Selling The Scorecard

Organization Levels

Approaches To Implementation

Impact Of Implementation Approach

Industry Differences

Framework And Levels Of Implementation

Plans For Future Roll-Out

Updating Scorecards

Summary

Implementation Issues

Implementation Timeframe And Deadline

Implementation Timeframe And Reason For Scorecard System Deployment

Implementation Timeframe And The Approach

Effect Of Rationale On Implementation

Number Of Measures

Time To Implement Scorecard Software

Use Of External Consultants

Consultants And Scorecard Automation

Organizational Buy-In

Scorecard And Other Performance/Cost Management Tools

Summary

Scorecard Automation

Need For Automation

Extent Of Data And Report Automation

Software Options

Software Deployment

Reporting Results

System Functionality And Features

System Flexibility

Data Accessibility

Summary

Best Practice Considerations Checklist

Best Practice Considerations Checklist

Appendix. Case Studies

Suzano Petroquimica

Fujitsu Services Oy

First National Bank: Banking Operations

Hospitality Services Company

Financial Service Company

Pfizer

City Of Boston

Entertainment Subscription Company

Glossary

Index

Acknowledgments

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