What Makes a Great Training Organization? A Handbook of Best Practices

All learning leaders want their organizations to be perceived as great, but what makes a “great” training organization?  How does a training organization achieve greatness, particularly from the perspective of the corporation, the learners, and any customers, clients and partners that interact with it?

This book presents findings that are based on the data, information, and experiences shared with Training Industry, Inc. by several hundred learning professionals over a five year span, from 2008 to 2012. It identified 8 process capabilities, which have been identified as the key functions in the design, delivery and management of corporate workforce training.

DOUG HARWARD (Cary, NC) is the CEO and Founder of Training Industry, Inc. Mr. Harward is internationally recognized as one of the leading strategists for training and outsourcing business models. He is respected as one of the industry's leading authorities on competitive analysis for training services and works with international companies and new business start-ups in building training organizations.
Mr. Harward previously served as the Director of Global Learning for Nortel Networks where he led the industry's largest global training outsourcing engagement with PricewaterhouseCoopers. He received the Chairman's Global Award for Community Service for his work in developing integrated learning organization strategies within higher education, public schools and business. He has worked in the training industry for more than 25 years. Mr. Harward received an MBA from the Fuqua School of Business at Duke University and a BSBA in Marketing from Appalachian State University.

Table of Contents

1. Introduction – The Importance of Learning Leadership

2. Strategic Alignment

3. Content Development

4. Delivery

5. Diagnostics

6. Reporting and Analysis

7. Administrative Services

8. Technology Integration

9. Portfolio Management

10. Measurement and certifications

11. The role of Learning Technologies

12. Summary

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