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9780066621142

The Spirit to Serve

by
  • ISBN13:

    9780066621142

  • ISBN10:

    0066621143

  • Format: Paperback
  • Copyright: 2000-10-19
  • Publisher: HarperCollins Publications
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List Price: $14.00

Summary

FROM THE PUBLISHER In the bestselling tradition of The HP Way, The Spirit to Serve describes how one of the most successful businessmen of the twentieth century built the Marriott enterprise from a respectable $50-million-a-year business into the $12-billion international giant it is today. Told in J. W. Marriott, Jr.'s own words, The Spirit to Serve distills years of hard-earned wisdom and experience into twelve timeless lessons that managers at any level can implement in their own business lives. From effectively managing and motivating employees to preserving order amid change, Marriott recounts in vivid detail both his successes and his failures and what he learned from them.

Table of Contents

Foreword
Preface
Road-Tested Research: The Benefits of Being a Hands-on Managerp. 1
The Devil is in the Details, Success is in the Systemsp. 14
Give to Your Employees - And They'll Give Back to Youp. 32
He Who Listens Well Learns Wellp. 50
Preserve Order Amid Changep. 61
Preserve Change Amid Orderp. 76
No Tree Grows to the Skyp. 98
Never Believe Your Own Hype - Or What the Press Says About Youp. 109
Value the Organization More Than Individual Playersp. 117
Success Is a Team Sportp. 124
Listen to Your Heart - And Don't Look Backp. 137
Decide to Decidep. 152
Afterwordp. 165
Marriott Milestonesp. 175
Indexp. 203
Table of Contents provided by Blackwell. All Rights Reserved.

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