Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
About the Authors | p. vii |
Human Resource Management Overview | p. 1 |
The Basics of Professional Human Resource Certification | p. 3 |
Structure of the PHR and SPHR Examinations | p. 11 |
Core Knowledge Requirements for the PHR and SPHR Exams | p. 12 |
Studying for the Exam | p. 13 |
A Suggested Study Timeline | p. 18 |
Core Knowledge Requirements | p. 21 |
The Importance of Human Resources to an Organization | p. 21 |
Organizational Goals and Needs | p. 22 |
Human Resources and Staffing | p. 23 |
Diversity | p. 26 |
HR Ethics and Professional Standards | p. 27 |
Employee Records Management | p. 28 |
High Performance Work Systems | p. 31 |
Leadership Concepts/Communication | p. 33 |
Adult Learning, Motivation, and Training | p. 36 |
Risk Management | p. 41 |
Contract Negotiation and Bargaining | p. 42 |
Strategic Planning and Management | p. 43 |
Meeting an Organization's Objectives | p. 43 |
Chapter Summary | p. 56 |
Review Questions | p. 57 |
Answers to Review Questions | p. 58 |
Workforce Planning | p. 59 |
Workforce Planning and Employment | p. 59 |
Staffing Alternatives | p. 59 |
Employer Marketing and Branding | p. 60 |
Recruitment Sources and Strategies | p. 60 |
Internal Assessment Techniques | p. 61 |
Selection Tests, Tools, and Methods | p. 65 |
Reliability and Validity | p. 68 |
Interviewing | p. 70 |
Relocation | p. 72 |
Total Rewards, Recruitment, and Retention | p. 73 |
Negotiation Skills and Techniques | p. 73 |
Organizational Exit Procedures | p. 74 |
Chapter Summary | p. 78 |
Review Questions | p. 79 |
Answers and Explanations | p. 80 |
Human Resource Development | p. 81 |
Laws and Regulations | p. 81 |
Organizational Development Theories and Applications | p. 84 |
Task/Process Analysis | p. 85 |
Training and Development Applications in HRD | p. 87 |
Designing Training and Development Programs | p. 90 |
Training (Instructional) Methods and Materials | p. 91 |
Training Program Effectiveness: Assessment, Evaluation, and Outcomes | p. 92 |
Performance Appraisal Methods | p. 94 |
Mentoring and Executive Coaching | p. 96 |
Global Issues | p. 97 |
Chapter Summary | p. 97 |
Review Questions | p. 98 |
Answers and Explanations | p. 99 |
Total Rewards | p. 103 |
Total Rewards Strategies | p. 103 |
Economics and the Labor Market | p. 107 |
Total Rewards: Compensation | p. 108 |
Job Pricing and Pay Structures | p. 112 |
Job Evaluation Methods | p. 112 |
Total Rewards: Benefits Required by Law | p. 113 |
Chapter Summary | p. 116 |
Review Questions | p. 117 |
Answers and Explanations | p. 118 |
Employee and Labor Relations | p. 119 |
Laws Affecting Employment in Union and Nonunion Environments | p. 119 |
Individual Employment Rights, Issues, and Practices | p. 122 |
ELR and Union Environments | p. 123 |
Facilitating Positive Employee Relations | p. 129 |
Chapter Summary | p. 130 |
Review Questions | p. 131 |
Answers and Explanations | p. 132 |
Risk Management | p. 135 |
Workplace Health, Safety, Security, and Privacy | p. 136 |
Occupational Injury and Illness Hazards | p. 137 |
Workplace Safety Risks | p. 138 |
Workplace Security Risks | p. 139 |
Workplace Violence | p. 140 |
Incident and Emergency Response Plans | p. 141 |
Internal Investigation, Monitoring, and Surveillance | p. 143 |
Substance Abuse and Dependency | p. 144 |
Business Continuity and Disaster Recovery Plans | p. 146 |
Data Integrity Techniques and Technology | p. 147 |
Chapter Summary | p. 147 |
Review Questions | p. 148 |
Answers and Explanations | p. 149 |
Other Important Labor Laws | p. 151 |
Title VII and the Civil Rights Act of 1964 | p. 151 |
Employment Discrimination and Anti-Employment Discrimination | p. 151 |
Employment Discrimination Exceptions | p. 152 |
At-Will Employment | p. 152 |
Affirmative Action and Equal Opportunity Discrimination | p. 154 |
Anti-discrimination Regulations | p. 155 |
Workplace Policies that May Result in Discrimination | p. 157 |
Sexual Orientation, Gender Differences, Race, and National Origin | p. 160 |
Sexual Harassment | p. 161 |
Nonwork Discrimination: Breaks, Vacation Time, and Leaves of Absence | p. 163 |
Workplace Investigations | p. 164 |
Preventing Retaliation Claims by Employees | p. 165 |
Employees' Rights | p. 166 |
Chapter Summary | p. 167 |
Review Questions | p. 168 |
Answers and Explanations | p. 169 |
International HRM: Global Workforce Training and Development | p. 171 |
Global Diversity: Cross-Cultural Training and Development | p. 172 |
Stages of Global Diversity | p. 172 |
Assimilating New Employees | p. 173 |
Global Workforce Development | p. 173 |
Global Selection and Retention | p. 174 |
Global Succession Planning and Management Development | p. 175 |
HR's Strategic Partnership | p. 175 |
Change Management | p. 175 |
International Compensation Models and Benefits Programs | p. 176 |
Creating Global Mind-sets | p. 176 |
How Expatriates Are Aligned with Global Systems Thinking | p. 177 |
Corporate Restructuring | p. 178 |
Exhibit A: Fiduciary Concerns and HRM | p. 181 |
Review Questions | p. 186 |
Answers and Explanations | p. 187 |
PHR Exam 1 | p. 189 |
Practice Test: PHR Exam 1 | p. 189 |
Answers to Questions and Explanations | p. 223 |
PHR Exam 2 | p. 237 |
Practice Test: PHR Exam 2 | p. 237 |
Answers to Questions and Explanations | p. 273 |
SPHR Exam 1 | p. 283 |
Practice Test: SPHR Exam 1 | p. 283 |
Answers to Questions and Explanations | p. 325 |
SPHR Exam 2 | p. 345 |
Practice Test: SPHR Exam 2 | p. 345 |
Answers to Questions and Explanations | p. 381 |
Exam Codes and Test Specifications | p. 401 |
Work Function Codes | p. 401 |
Position Codes | p. 402 |
Test Specifications | p. 402 |
PHR/SPHR Case Study | p. 407 |
Resources for Human Resource Professionals | p. 409 |
Index | p. 411 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.