Kaplan Human Resource Certificationis a comprehensive resource for HR professionals seeking career enhancement and advancement. Features include:4 practice tests (2 for each test) to help the reader prepare for the PHR and SPHR exams Comprehensive overview of the HR field In-depth, targeted review of core concepts Insider tips and strategies from HR experts Appendices with helpful job search information

About the Authors	p. vii
Human Resource Management Overview	p. 1
The Basics of Professional Human Resource Certification	p. 3
Structure of the PHR and SPHR Examinations	p. 11
Core Knowledge Requirements for the PHR and SPHR Exams	p. 12
Studying for the Exam	p. 13
A Suggested Study Timeline	p. 18
Core Knowledge Requirements	p. 21
The Importance of Human Resources to an Organization	p. 21
Organizational Goals and Needs	p. 22
Human Resources and Staffing	p. 23
Diversity	p. 26
HR Ethics and Professional Standards	p. 27
Employee Records Management	p. 28
High Performance Work Systems	p. 31
Leadership Concepts/Communication	p. 33
Adult Learning, Motivation, and Training	p. 36
Risk Management	p. 41
Contract Negotiation and Bargaining	p. 42
Strategic Planning and Management	p. 43
Meeting an Organization's Objectives	p. 43
Chapter Summary	p. 56
Review Questions	p. 57
Answers to Review Questions	p. 58
Workforce Planning	p. 59
Workforce Planning and Employment	p. 59
Staffing Alternatives	p. 59
Employer Marketing and Branding	p. 60
Recruitment Sources and Strategies	p. 60
Internal Assessment Techniques	p. 61
Selection Tests, Tools, and Methods	p. 65
Reliability and Validity	p. 68
Interviewing	p. 70
Relocation	p. 72
Total Rewards, Recruitment, and Retention	p. 73
Negotiation Skills and Techniques	p. 73
Organizational Exit Procedures	p. 74
Chapter Summary	p. 78
Review Questions	p. 79
Answers and Explanations	p. 80
Human Resource Development	p. 81
Laws and Regulations	p. 81
Organizational Development Theories and Applications	p. 84
Task/Process Analysis	p. 85
Training and Development Applications in HRD	p. 87
Designing Training and Development Programs	p. 90
Training (Instructional) Methods and Materials	p. 91
Training Program Effectiveness: Assessment, Evaluation, and Outcomes	p. 92
Performance Appraisal Methods	p. 94
Mentoring and Executive Coaching	p. 96
Global Issues	p. 97
Chapter Summary	p. 97
Review Questions	p. 98
Answers and Explanations	p. 99
Total Rewards	p. 103
Total Rewards Strategies	p. 103
Economics and the Labor Market	p. 107
Total Rewards: Compensation	p. 108
Job Pricing and Pay Structures	p. 112
Job Evaluation Methods	p. 112
Total Rewards: Benefits Required by Law	p. 113
Chapter Summary	p. 116
Review Questions	p. 117
Answers and Explanations	p. 118
Employee and Labor Relations	p. 119
Laws Affecting Employment in Union and Nonunion Environments	p. 119
Individual Employment Rights, Issues, and Practices	p. 122
ELR and Union Environments	p. 123
Facilitating Positive Employee Relations	p. 129
Chapter Summary	p. 130
Review Questions	p. 131
Answers and Explanations	p. 132
Risk Management	p. 135
Workplace Health, Safety, Security, and Privacy	p. 136
Occupational Injury and Illness Hazards	p. 137
Workplace Safety Risks	p. 138
Workplace Security Risks	p. 139
Workplace Violence	p. 140
Incident and Emergency Response Plans	p. 141
Internal Investigation, Monitoring, and Surveillance	p. 143
Substance Abuse and Dependency	p. 144
Business Continuity and Disaster Recovery Plans	p. 146
Data Integrity Techniques and Technology	p. 147
Chapter Summary	p. 147
Review Questions	p. 148
Answers and Explanations	p. 149
Other Important Labor Laws	p. 151
Title VII and the Civil Rights Act of 1964	p. 151
Employment Discrimination and Anti-Employment Discrimination	p. 151
Employment Discrimination Exceptions	p. 152
At-Will Employment	p. 152
Affirmative Action and Equal Opportunity Discrimination	p. 154
Anti-discrimination Regulations	p. 155
Workplace Policies that May Result in Discrimination	p. 157
Sexual Orientation, Gender Differences, Race, and National Origin	p. 160
Sexual Harassment	p. 161
Nonwork Discrimination: Breaks, Vacation Time, and Leaves of Absence	p. 163
Workplace Investigations	p. 164
Preventing Retaliation Claims by Employees	p. 165
Employees' Rights	p. 166
Chapter Summary	p. 167
Review Questions	p. 168
Answers and Explanations	p. 169
International HRM: Global Workforce Training and Development	p. 171
Global Diversity: Cross-Cultural Training and Development	p. 172
Stages of Global Diversity	p. 172
Assimilating New Employees	p. 173
Global Workforce Development	p. 173
Global Selection and Retention	p. 174
Global Succession Planning and Management Development	p. 175
HR's Strategic Partnership	p. 175
Change Management	p. 175
International Compensation Models and Benefits Programs	p. 176
Creating Global Mind-sets	p. 176
How Expatriates Are Aligned with Global Systems Thinking	p. 177
Corporate Restructuring	p. 178
Exhibit A: Fiduciary Concerns and HRM	p. 181
Review Questions	p. 186
Answers and Explanations	p. 187
PHR Exam 1	p. 189
Practice Test: PHR Exam 1	p. 189
Answers to Questions and Explanations	p. 223
PHR Exam 2	p. 237
Practice Test: PHR Exam 2	p. 237
Answers to Questions and Explanations	p. 273
SPHR Exam 1	p. 283
Practice Test: SPHR Exam 1	p. 283
Answers to Questions and Explanations	p. 325
SPHR Exam 2	p. 345
Practice Test: SPHR Exam 2	p. 345
Answers to Questions and Explanations	p. 381
Exam Codes and Test Specifications	p. 401
Work Function Codes	p. 401
Position Codes	p. 402
Test Specifications	p. 402
PHR/SPHR Case Study	p. 407
Resources for Human Resource Professionals	p. 409
Index	p. 411
Table of Contents provided by Ingram. All Rights Reserved.

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Kaplan Human Resource Certification : Proven, Practical Tools to Help You Pass the PHR and SPHR Exams

9781427797278

1427797277

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