Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Introduction | |
Understanding People Smarts | |
The Platinum Rule | p. 6 |
Personality clash or instant rapport? | |
How to deal with difficult people | |
Bending the Golden Rule | |
Margaret treats you as she wants to be treated | |
The Platinum Rule | |
Doing what comes naturally | |
Archie Bunker says | |
Modify your spots | |
A suggestion for Felix and Oscar | |
Background of behavioral types | |
Four styles with a difference | |
I Know Who You Are, But What Am I? | p. 15 |
The Personal Assets Inventory | |
An overview of the four types | |
The Dominant Director | |
The Interacting Socializer | |
The Steady Relater | |
The Cautious Thinker Goals and fears | |
Strengths and weaknesses | |
How they socialize | |
How they entertain | |
Typical countries | |
Four Types, Just Being Themselves | |
A Behavioral Knight-time Story | |
Pick a Type ... Any Type | |
How Will You Know One When You Meet One? | p. 40 |
Verbal, vocal, and visual clues: Is the person direct or indirect? | |
Survey of directness versus indirectness: supporting or controlling | |
Survey of supporting versus controlling behaviors Identifying a person's behavioral style How will you know: | |
A Dominant Director? | |
An Interacting Socializer? | |
A Steady Relater? | |
A Cautious Thinker? | |
At the office | |
Notice the walls | |
Observable Characteristics | |
By phone | |
By letter | |
If the shoe fits . . . | |
Creating Personal Power Through Behavioral Adaptability | p. 73 |
What it Is-and Isn't | |
Which style is most adaptable? | |
The adaptability recipe | |
The high and low adapters | |
Flexibility | |
Versatility | |
Everyone can become more adaptable | |
The road map to personal adaptability | |
Creating personal power | |
Extreme behavior raises others' tensions | |
Adaptability works | |
Workplace Applications | |
On the Job | p. 94 |
Problem solving in the workplace | |
Dominant Director, Interacting Socializer, Steady Relater, and Cautious Thinker behaviors at work | |
Preferred jobs | |
The name of the game | |
Leaders | |
What they want at work | |
Leadership Styles | p. 124 |
Making this chapter meaningful | |
Dominant Director, Interacting Socializer, Steady Relater, and Cautious Thinker leaders | |
Developing them | |
Motivating | |
Complimenting | |
Counseling | |
Correcting | |
Communicating | |
Making decisions and solving problems | |
Acknowledging | |
Delegating | |
The "best" leadership style | |
Selling and Servicing with Style! | p. 153 |
Selling and servicing Dominant Directors, Interacting Socializers, Steady Relaters, and Cautious Thinkers | |
Making contact | |
Studying needs | |
Proposing solutions | |
Gaining commitment | |
Assuring satisfaction | |
Personal Applications | |
The Social Scene | p. 174 |
Accentuate the positive | |
Dominant Director, Interacting Socializer, Steady Relater, and Cautious Thinker social behaviors | |
Priorities | |
Sense of humor | |
Dealing with them | |
Socializing with them | |
It's All in the Family | p. 205 |
Try something extra | |
Dominant Director, Interacting Socializer, Steady Relater, and Cautious Thinker family interactions | |
Natural behaviors | |
About those children | |
Arriving at acceptable solutions | |
Meeting needs | |
Working/playing together | |
Acceptance | |
Romance, Romance! | p. 239 |
One person's attraction is another's distraction | |
Dominant Directors, Interacting Socializers, Steady Relaters, and Cautious Thinkers and romance | |
What they want | |
How they act | |
Pursuing and being pursued | |
How they can adapt | |
Birds of a feather or opposites attract ... combining the four types | |
How to make any combination work | |
Afterword | p. 275 |
Resources | p. 277 |
Index | p. 279 |
Table of Contents provided by Syndetics. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.