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9780619267728

New Perspectives on Microsoft Office Outlook 2003, Introductory

by
  • ISBN13:

    9780619267728

  • ISBN10:

    0619267720

  • Format: Paperback
  • Copyright: 2004-11-09
  • Publisher: Cengage Learning
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Summary

Part of the New Perspectives Series, this text takes a case-based, problem-solving approach to teaching the basic to intermediate Microsoft Outlook 2003 skills. In six tutorials users learn how to use Outlook 2003 to send and receive email, manage contacts, maintain schedules, organize their inbox, and integrate Outlook with other Microsoft applications.

Table of Contents

Communicating by E-Mail
3(60)
The Express Lane
3(1)
Session 1.1
4(1)
Exploring Outlook
4(8)
Starting Outlook
4(4)
Customizing the Outlook Window
8(1)
Navigating Between Outlook Components
8(4)
Sending E-Mail Messages
12(14)
Creating an E-Mail Account
13(3)
Choosing a Message Format and Mail Editor
16(1)
Creating an E-Mail Message
17(3)
Checking the Spelling and Grammar of Messages
20(4)
Sending Messages
24(2)
Getting Help in Outlook
26(6)
Using ScreenTips
26(1)
Using the Type a Question for Help Box
26(2)
Using the Outlook Help Task Pane
28(2)
Using Microsoft Office Online
30(2)
Session 1.1 Quick Check
32(1)
Session 1.2
32(1)
Receiving and Responding to E-Mail
32(7)
Downloading Messages
32(1)
Opening and Reading Messages
33(1)
Replying to and Forwarding Mail
34(3)
Printing Messages and Folder Contents
37(2)
Customizing Messages
39(8)
Creating a Signature
39(2)
Using Stationery
41(2)
Formatting a Message
43(1)
Setting Importance and Sensitivity Levels
44(1)
Saving a Message in Another File Format
45(2)
Working with Attachments
47(6)
Reviewing Message Security Options
48(1)
Sending an Attachment
49(4)
Deleting Items and Exiting Outlook
53(2)
Session 1.2 Quick Check
55(1)
Tutorial Summary
55(1)
Key Terms
55(1)
Review Assignments
56(1)
Case Problems
57(5)
Quick Check Answers
62(1)
Managing Contacts
63(64)
LinkUp
63(1)
Session 2.1
64(1)
Creating Contacts
64(12)
Assigning Categories to Contacts
76(3)
Assigning Categories
76(2)
Adding Categories to the Master Category List
78(1)
Creating a Distribution List
79(3)
Working in Different Contact Views
82(5)
Editing Contacts
84(1)
Printing a Contact List
85(2)
Sending Contact Information to Others
87(3)
Sending Contact Information by E-mail
88(1)
Receiving a Contact Card
89(1)
Session 2.1 Quick Check
90(1)
Session 2.2
91(1)
Working with Contacts
91(11)
Sending an E-mail to a Contact or Distribution List
91(2)
Writing a Letter to a Contact or Distribution List
93(4)
Scheduling Appointments, Meetings, or Tasks with a Contact
97(1)
Linking Activities to Contacts
97(2)
Flagging a Contact for Follow-Up
99(3)
Organizing Contacts
102(5)
Organizing Contacts by Category
102(1)
Filtering a View
103(2)
Sorting Contacts by Field
105(2)
Creating a Word Mail Merge from Outlook
107(7)
Understanding Mail Merge
107(1)
Creating the Form Letter
108(4)
Merging the Letter and Contacts
112(2)
Removing Customizations and Deleting Items
114(2)
Removing a Filter and Sort
115(1)
Deleting Categories from the Master Category List
115(1)
Deleting Contacts and Other Outlook Items
116(1)
Session 2.2 Quick Check
116(1)
Tutorial Summary
117(1)
Key Terms
117(1)
Review Assignments
117(2)
Case Problems
119(6)
Quick Check Answers
125(2)
Planning Tasks and Schedules
127(66)
Wertheimer Accounting
127(1)
Session 3.1
128(1)
Taking Notes
128(9)
Using the New Button
128(1)
Creating and Editing Notes
128(4)
Assigning Categories to Notes
132(1)
Customizing the Look of Notes
132(2)
Organizing Notes
134(1)
Passing Notes to Others
135(1)
Printing Notes
135(2)
Compiling a Task List
137(5)
Creating Tasks
137(2)
Creating a Recurring Task
139(3)
Organizing Tasks
142(2)
Assigning Categories to Tasks
142(1)
Viewing Tasks by Category
143(1)
Assigning a Task
144(8)
Responding to a Task Request
147(2)
Receiving a Response to a Task Request
149(1)
Updating a Task
150(2)
Session 3.1 Quick Check
152(1)
Session 3.2
152(1)
Scheduling the Calendar
152(13)
Viewing the Calendar
153(2)
Scheduling Appointments
155(5)
Scheduling a Recurring Appointment
160(1)
Scheduling Events
161(2)
Printing a Calendar
163(2)
Planning a Meeting
165(9)
Selecting Meeting Attendees and Resources
165(1)
Sending a Meeting Request
165(4)
Inserting Notes into a Meeting Request
169(1)
Responding to a Meeting Request
170(3)
Reviewing and Changing Meeting Details
173(1)
Checking Off Completed Tasks
174(1)
Scheduling an Online Meeting
175(3)
Saving a Calendar as a Web Page
178(3)
Deleting Outlook Items
181(2)
Session 3.2 Quick Check
183(1)
Tutorial Summary
184(1)
Key Terms
184(1)
Review Assignments
184(2)
Case Problems
186(5)
Quick Check Answers
191(2)
Managing Your Inbox
193
Speedy Cleaning Company
193(1)
Session 4.1
194(1)
Flagging Messages
194(4)
Setting Message Options
198(8)
Specifying Votes and Message Delivery
198(1)
Tracking Message Delivery
199(2)
Recalling or Resending Messages
201(1)
Casting a Vote
202(2)
Tracking Votes and Message Delivery
204(2)
Organizing Your Inbox
206(16)
Creating Personal Folders
207(2)
Filing Messages
209(1)
Creating Rules with the Rules Wizard
210(6)
Managing Rules
216(2)
Applying Conditional Formatting
218(4)
Session 4.1 Quick Check
222(1)
Session 4.2
222(1)
Rearranging Messages
222(12)
Finding Messages
222(4)
Using Search Folders
226(3)
Switching Arrangements and Views
229(1)
Sorting Messages
230(1)
Grouping Folder Items
231(2)
Filtering a Message View
233(1)
Archiving Messages
234(5)
Archiving Messages Automatically
234(3)
Archiving Mail Messages Manually
237(1)
Retrieving Items from an Archive Folders File
238(1)
Using Mailbox Cleanup
239(1)
Detecting Spam
239(6)
Setting the Protection Level for the Junk E-Mail Filter
240(2)
Adding Names to the Junk E-Mail Lists
242(1)
Marking E-Mail Messages as Not Junk
243(1)
Editing the Junk E-Mail Lists
244(1)
Deleting Rules, Formatting, Folders, and Items
245(2)
Session 4.2 Quick Check
247(1)
Tutorial Summary
247(1)
Key Terms
247(1)
Review Assignments
247(3)
Case Problems
250(5)
Quick Check Answers
255(2)
Integrating Outlook with Other Programs and the Internet
257(1)
Ace Realty
257(1)
Session 5.1
258(1)
Recording Activities in the Journal
258(14)
Recording Journal Entries Automatically
260(1)
Adding Journal Entries Manually
261(3)
Recording Existing Items in the Journal
264(2)
Adding Existing Documents to the Journal
266(3)
Viewing Journal Entries
269(3)
Creating E-Mail with Office Applications
272(5)
Sending and Receiving Faxes
277(2)
Reviewing and Editing Journal Entries
279(1)
Session 5.1 Quick Check
280(1)
Session 5.2
281(1)
Importing and Exporting Files
281(12)
Importing from Other Mail Programs
281(2)
Importing and Exporting with Office Applications
283(6)
Importing and Exporting Personal Folders Files
289(2)
Saving Items as Another File Format
291(2)
Communicating with Instant Messages
293(7)
Using Windows Messenger
294(2)
Adding an Instant Message Contact
296(1)
Sending and Receiving Instant Messages
297(3)
Viewing Web Pages
300(8)
Using Outlook as a Web Browser
301(3)
Modifying Security Zone Settings
304(2)
Creating a Folder Home Page
306(2)
Printing Journal Entries
308(4)
Session 5.2 Quick Check
312(1)
Tutorial Summary
312(1)
Key Terms
312(1)
Review Assignments
312(2)
Case Problems
314(5)
Quick Check Answers
319(2)
Customizing Outlook
321(1)
Lumine
321(1)
Session 6.1
322(1)
Customizing Forms
322(19)
Opening a Form in Design Mode
322(2)
Modifying a Form
324(13)
Testing a Custom Form
337(2)
Publishing a Form
339(2)
Opening a Custom Form
341(3)
Creating Mail Templates
344(2)
Session 6.1 Quick Check
346(1)
Session 6.2
346(1)
Customizing Views with Fields
346(3)
Using Outlook Today
349(5)
Navigating with Outlook Today
349(1)
Customizing Outlook Today
350(4)
Configuring Outlook Options
354(3)
Configuring Calendar Options
354(1)
Changing Time Zones
355(2)
Customizing the Navigation Pane
357(7)
Resizing the Navigation Pane Buttons
357(2)
Adding, Removing, and Reordering Navigation Pane Buttons
359(2)
Adding and Renaming Shortcut Groups and Shortcuts
361(1)
Adding Shortcuts to Shortcuts Pane
362(1)
Customizing the Favorite Folders Pane in the Mail Pane
363(1)
Customizing Menus and Toolbars
364(6)
Creating a Custom Menu or Toolbar
365(1)
Adding Commands to a Toolbar or Menu
366(2)
Customizing Command Names and Icons
368(1)
Removing a Menu or Toolbar Button
369(1)
Removing Customizations from Outlook
370(3)
Session 6.2 Quick Check
373(1)
Tutorial Summary
374(1)
Key Terms
374(1)
Review Assignments
374(3)
Case Problems
377(5)
Quick Check Answers
382
Appendix A Using Outlook with Microsoft Exchange Server
1(1)
Setting Up an Exchange Server E-Mail Account
2(1)
Setting Permissions for Delegate Access
3(6)
Sending an E-Mail for Someone Else
6(1)
Setting Delegate Access to Share Tasks
7(2)
Setting an Out of Office Message
9(1)
Working Remotely
10(9)
Working with Offline Folders
10(5)
Synchronizing Folders
15(4)
Appendix A Quick Check
19(1)
Appendix Summary
19(1)
Key Terms
19(1)
Review Assignments
19(1)
Quick Check Answers
20
Appendix B Using Business Contact Manager
1(1)
Starting Business Contact Manager
2(1)
Associating a New or Existing Database
3(2)
Adding Business Contacts and Accounts
5(4)
Creating New Business Contacts and Accounts
6(2)
Using Outlook Contacts
8(1)
Importing Contacts
8(1)
Creating Opportunities
9(2)
Using the History List
11(4)
Using Reports
15(1)
Removing Customizations and Deleting Items
15(1)
Appendix B Quick Check
16(1)
Appendix Summary
16(1)
Key Terms
17(1)
Review Assignments
17(1)
Quick Check Answers
17
Appendix C Synchronizing Outlook with Personal Digital Assistants
1(1)
History of Portable Devices
2(1)
Reviewing PDA Components
3(2)
Microprocessor
3(1)
Operating System
3(1)
Memory
3(1)
Storage
4(1)
Power Supply
4(1)
Display Screen
4(1)
Input Device
4(1)
Input/Output Device
5(1)
Software
5(1)
Synchronizing Outlook with a PDA
5(1)
Synchronization Software
6(1)
Protecting from Viruses
6(1)
Protecting PDAs and Computers
7(1)
Appendix C Quick Check
7(1)
Appendix Summary
7(1)
Key Terms
8(1)
Quick Check Answers
8
Glossary/Index 1(8)
Feature Guide 9(6)
Task Reference 15

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