Serving the Public Interest: Profiles of Successful and Innovative Public Servants: Profiles of Successful and Innovative Public Servants

by Riccucci; Norma M

• ISBN13: 9780765635303
• ISBN10: 0765635305
• Format: Nonspecific Binding
• Copyright: 2012-03-15
• Publisher: Routledge

Summary

This reader presents a balanced collection of 16 administrative profiles of high-level government and nonprofit officials for course use. They were originally published as part of a series for Public Administration Review and provide rich, in-depth examples of the work performed by high-level public servants and the factors that contribute to their effectiveness. Administrative profiles have long been an important instructional tool in public administration classes on, for example, leadership, management, ethics, organization theory, and general public affairs. They have also presented positive images and role models to students preparing for careers in the public service or to those already working in government and nonprofit organizations. As Cooper and Wright (1992, xii-xiii) point out, profiles of exemplary administrators provide instructive and inspirational role models both for preservice students considering careers in public service and for working administrators in a field that often feels maligned and demeaned by the public and the media. The book begins with an extensive introduction to the use and importance of administrative profiles. The profiles themselves cover a wide range of public service professionals at the local, state, and federal levels, and are written by a distinguished cast of authors. A concluding chapter by Norma Riccucci pulls together and synthesizes the various themes of the profiles.

Table of Contents

Preface and Acknowledgments	p. vii
Introduction: The Making of Effective Public Servants	p. ix
Elmer Boyd Staats and the Pursuit of Good Government	p. 3
Leadership and the Transformation of a Major Institution: Charles Rossotti and the Internal Revenue Service	p. 14
Leadership with an Enduring Impact: The Legacy of Chief Burtell Jefferson of the Metropolitan Police Department of Washington, D.C.	p. 26
Qualified to Learn the Job: Donna Shalala	p. 40
William Robertson: Exemplar of Politics and Public Management Rightly Understood	p. 48
Lillian Borrone: Weaving a Web to Revitalize Port Commerce in New York and New Jersey	p. 59
Leadership and Change at NASA: Sean O'Keefe as Administrator	p. 68
George Tenet and the Last Great Days of the CIA	p. 82
Colleen Jollie, State Tribal Liaison: A Story of Transformational Change	p. 92
Being There Matters-Redefining the Model Public Servant: Viola O. Baskerville in Profile	p. 104
Managing the "New Normalcy" with Values-Based Leadership: Lessons from Admiral James Loy	p. 116
Nancy Alfaro as an Exemplary Collaborative Public Manager: How Customer Service Was Aligned with Customer Needs	p. 125
Chrik Poortman: A World Bank Professional	p. 134
The Pracademic and the Fed: The Leadership of Chairman Benjamin Bernanke	p. 147
Bill Gibson and the Art of Leading Across Boundaries	p. 160
Prosecuting Nazi Collaborators and Terrorists: Eli Rosenbaum and Managing the Office of Special Investigation	p. 173
Conclusion: What Are the Ingredients of Effective Performance Among Public Servants?	p. 187
About the Editor and Contributors	p. 195
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