Seven Turning Points : Leading Through Pivotal Transitions in Organizational Life

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  • Format: Paperback
  • Copyright: 2009-03-06
  • Publisher: Ingram Pub Services
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SEVEN TURNING POINTS identifies the pivotal stages when nonprofits must reassess the way they operate and make fundamental changes or risk decline. Author Susan Gross goes beyond describing symptoms and challenges and offers leaders usable advice on what to expect and what to do. You¿ll find: the characteristic pattern of problems that signal the need for change; reassurance that problems are an inevitable consequence of change or growth; recommended changes in structure, leadership, management, governance, operating style, and culture; warnings about resistance you¿re likely to run into and how to manage it; vivid examples of what really happens in organizations based on the author¿s real-life experience with hundreds of nonprofits. With Seven Turning Points, you¿ll recognize when your organization is at a pivotal stage, understand the underlying dynamics, and be prepared with concrete actions to move the organization to the next level.

Author Biography

SUSAN GROSS is a noted organizational development consultant who has spent more than forty years strengthening nonprofit organizations so that their people and programs succeed. She is cofounder of the Management Assistance Group (MAG), an organization that sees building the power of nonprofits as a critical contribution to the creation of a more just and equitable world.

Table of Contents

Dedicationp. iii
Acknowledgmentsp. vii
About the Authorp. viii
About the Management Assistance Groupp. viii
Preface: Genesis of the Turning Points Frameworkp. ix
Seven Turning Points: Leading Through Pivotal Transitions in Organizational Lifep. 1
Turning Points-Not a Linear Progressionp. 4
A Characteristic Pattern of Problems Signals Need for Changep. 4
Turning Points Involve Balancing Creative Tensionsp. 4
Aspects of Turning Points We'll Examinep. 6
Two Important Caveatsp. 6
A Word about Diversity and Inclusivenessp. 7
Do We Need to Get Organized?p. 9
Signs That Change Is Neededp. 10
Turning Point: The Need to Get Organizedp. 11
Adjustments Neededp. 11
Counter-Tensions to Managep. 13
Do We Need Infrastructure?p. 17
Signs That Change Is Neededp. 18
Turning Point: The Need for Infrastructurep. 20
Adjustments Neededp. 20
Counter-Tensions to Managep. 23
Do We Need to Let Go?p. 27
Signs That Change Is Neededp. 28
Turning Point: The Need to Let Gop. 29
Adjustments Neededp. 30
Counter-Tensions to Managep. 32
Do We Need Focus?p. 37
Signs That Change Is Neededp. 38
Turning Point: The Need to Focusp. 39
Adjustments Neededp. 39
Counter-Tensions to Managep. 42
Do We Need to Decentralize Power?p. 47
Signs That Change Is Neededp. 48
Turning Point: The Need to Decentralize Powerp. 49
Adjustments Neededp. 50
Counter-Tensions to Managep. 53
Do We Need to Recapture Our Core?p. 57
Signs That Change Is Neededp. 58
Turning Point: The Need to Recapture the Corep. 59
Adjustments Neededp. 60
Counter-Tensions to Managep. 64
How Do We Move On?p. 69
Signs That Change Is Neededp. 69
Turning Point: The Need to Move Onp. 70
Adjustments Neededp. 70
Counter-Tensions to Managep. 72
How Do You Make Change Happen?p. 77
Getting an Executive Director to Changep. 77
Making Structural Changep. 79
Shifting an Organization's Culturep. 82
The Board's Role in Changep. 84
What Funders Can Dop. 86
General Principles for all Seven Turning Pointsp. 89
Afterword: A Perpetual Balancing Actp. 93
Bibliographyp. 95
Indexp. 99
Table of Contents provided by Ingram. All Rights Reserved.

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